Easirent
reviews and complaints

Rental Agreement No. 1057393 - Stansted Airport, 27th/29th April.

This email was sent to the Manager on 30th April.

We hired a car at the weekend from yourselves and was served by an assistant named Monica. We were asked to purchase excess insurance otherwise we would have to pay £1500 excess. I told the assistant that we already had independent excess insurance, whereupon she said that our policy is not recognised by yourselves and that we should buy your insurance, I was adamant that our insurance was valid but my husband was unsure and as he was the main driver we paid £48.

Upon arriving home I telephoned the excess insurance company and was assured that our policy covers all car rental companies.

We feel that the assistant was using bullying tactics and that we were mis-sold an insurance policy that was not needed.

We look to you to refund the £48 that we paid to yourselves.

I had no reply to this email, so sent a further one on 2nd May, still no reply, so telephoned on 4th May and spoke to the Manager whereupon he said he would speak to the assistant the following day and would email by noon on 5th May, still no response, hence my email to yourselves. I look to you to resolve this issue as soon as possible.

I have booked a car hire with Easirent on the 18th March 2018 to collect in Manchester City Centre. On the 23rd March, I have cancelled the booking. I have received the refund on the 3rd April 2018. Additionally to the refund, I was paid in 95 pounds. After speaking to the branch, I was told that there was a system error. On the 13th March, my bank account was charged 95 pounds back. Unfortunately, this happened twice. So on the 13th April, my account was charged in total 190 pounds instead of 95 pounds. I have spoken to the branch manager and he claims that this amount was paid back to my bank account. However, I never received the refund. I demand that I receive the refund immediately. I find it outrageous, that there my bank account has been charged unauthorised. The reference number: 1025448
Kind regards,
Angelina Frankowska

Absolute RIP OFF COMPANY!

No one should ever rent from this company.
1. I have booked a luton van with tail lift online at birmingham city branch and they gave me a normal van eventhough I have confirmed when booked online!
2. No one mentioned about 150 miles allowance a day!
3. I used van 240 miles as I had to do extra rounds just because they gave me a wrong van and been charged 81 pounds extra on top of van rental which is rediculous!

Never ever going to use that company again and would also just recommend everyone never go for this company!

My name is Teresa Collings and I recently went through rental cars to book a car in Glasgow to visit our elderly father, my rental car booking reference was [protected]. I then chose a car with a company called Easirent and my Rental Agreement Number with them was 967319. We were picked up from the airport and taken to the rental compound which was horrendous it was really muddy and the whole area was full of pot holes with loose bricks in places, we went through the paper work and was then led outside to our car a Ford Fiesta, we were asked to look around the car so we started to do so and was pointing out scratches and dents to Barry the Easicar rep who was not friendly and quite rude to us but he just said I haven't checked it myself yet (why ask us to check it first then), anyway he went round it and then so did we and we found loads of things wrong that Barry never marked off he didn't even check the alloy wheels luckily I did and 3 were really badly damaged and the 4th had black tar over it which he said he wasn't bothered about. There was even 3 chips in the windscreen and the car was filthy. They tried to persuade us to take out the extra insurance and if we did when we took the car back they wouldn't even check it over but I had an annual insurance car hire policy so declined. We decided to take the hire car back a day earlier as the weather wasn't looking good and we had an early flight the following day, when we got to Easirent they got the paperwork for the car and said they'd just check the car and we didn't need to go with him but we're not that stupid so my partner followed him out he took just seconds and went straight to the front tyre and said there was a bulge in it probably done by a pothole, he didn't even look at the rest of the car he came in and said that he would have to charge me £195 for a replacement tyre and if we paid it there and then he could release the deposit held on the credit card immediately, so we paid it but under duress I tried to argue it wouldn't cost £195, he said the car was not road worthy and would have to be taken off the road, we pointed out the car was back a day early so they'd have plenty of time to fix it before the next rental but they were not interested. We felt bullied into paying the £195 or we wouldn't get our deposit back.
There premises are full of potholes and On leaving the yard the kerb has not even been dropped, I believe the tyre was already damaged especially as that is what he went straight to when checking the car.

I made a reservation on the 19th November 2017, from Portugal, to pick up a car in Manchester on the 1st of December 2017, which costed 204.05 euros. When I got to Machester (on the 1st of December) to pick up the car, you told me it wasn't paid yet, so I paid 458, 16 euros. Everything was ok, but I checked my bank account now and I noticed there were the two payments (the one made in Portugal of 204, 05 euros for the reservation and the other made in Manchester of 408, 16 euros), so there must have been a mistake.
Thee rental agreement number is 910205

ER411201712511111
My hire was declined because I didn't have a credit card?i then asked whether I could get a refund.
On two occasions I was told that my refund would be paid back in the coming days 1st by the two branch staff working on the day I was supposed to hire the vehicle then by the customer service department that I called the following week. The CS staff told me that my refund would get paid in the coming days.

For your information, I work for the [removed] and this is a misconduct. If your staff don't know your terms and conditions you take the responsibility for this.

It's the worst company I have ever dealt with!
They promised to provide a great simple service, but I got absolutely nothing but a headache.
I needed to cancel one trip by a rented car and they said: "no problem, we'll send you an email with a confirmation and you just have to use the link inside".
I have never received this email, so I called them again. They said that the cancellation is impossible because it should be done within 24 hours (I knew about this and I tried to cancel it within 24 hrs). So there was no opportunity to get my money back because someone was too stupid and slow enough to send me an email right after our conversation.
Beyond irritating.

I rented a car from Easirent from 25/7/17 to 31/7/17 at the following address : ER TRAVEL SERVICES LTD EASIRENT BIRMINGHAM AIRPORT C/O CROWNE PLAZA NEC PENDIGO WAY, BIRMINGHAM . I have rented cars from around the world and I must say that this has been my absolute worst car rental experience in my life. I have never dealt with a Company that actually tries to cheat the customer. Unfortunately I did not get a chance to read the reviews before I rented the car, as I read now that several customers have faced the same plight as I have. I never thought that one would find people of such dishonesty in the UK, but this experience has left such a bitter taste in my mouth. The business model of this company is to rip customers off and make money, rather than do it the old fashioned way by being honest and scrupulous.

When I went to first rent the car I got the first whiff that something was not right. They forced me to leave a GBP 1250 deposit on my card. The guy behind the counter told me that I could reduce the deposit only by buying insurance at GBP 150. The car was quite dirty on the outside and the front left side was completely scratched and dented. This was circled in my sheet (have a photograph).

When I returned the car at 6 am in the morning it took me almost an hour to finish the paperwork. They ripped me off for the following issues which I know I had not caused.

1. 2 Stone chips on windscreen : The car windscreen was quite dirty to begin with. The two dots were not visible to the naked eye. One had to run a finger over the windscreen to notice the dot. Unless one knew of this problem it could not have been noticed. When I asked the inspector where the dot was he asked me to run my finger over the spot to feel it. In all the time that I drove around I never noticed any stone chips hitting the car. I think this is just a scam as there was no way I could have noticed this at the time of renting the car.

Charge: GBP 180

2. Minor abrasion to Drivers Door edge: This was a small scratch along the side of the door hardly 1 mm long. I know I did not do this because the car was parked in my Doctor friends house for all the days and there was nothing around with ample car parking space. Again this could not have been noticed at the time of renting the car, unless one used a magnifying glass.

Charge: GBP 95

3. Front Alloy wheel scratch: This was the same side were the entire from side portion was dented and scratched. It is impossible that the scratch from the side did not extend to the alloy wheel also in the first place. For me to notice such a small scratch is just ridiculous, when the side of the car is so scratched up.

Charge: GBP 100

Besides this I was also charged an admin fee of GBP 50.

Total charges : GBP 425

When I brought the car in at 6 am, I was first made to wait as the inspector told the attendant there were some problems and they both went away for about 1/2 hour. When they returned they told me about these problems and the total amount of the charges. I know they knew that I have a flight to catch and was anxious to get going. They also know on such issues I have no defence as these are such minuscule issues, which cannot be noticed by the naked eye. I think their only intention is to make money through this route and rip customers off. Countless customers have pointed this point out in their complaints.

The guy behind the desk was like a robot and was totally unresponsive to my pleas. The inspector is where the initial problem lies. I think he is trained to find issues like this on helpless customers.

They are just a big fraud company and all the employees need to be behind bars for acting like criminals. How can something like this be allowed to go on?

My advise : NEVER RENT FROM EASIRENT. THEY ARE A SCAM AND FRAUD COMPANY OUT TO MAKE MONEY. THEY WILL HAVE YOUR MONEY ONE WAY OR THE OTHER AND WILL RIP YOU OFF NO MATTER WHAT. THEY CORNER THE CUSTOMER INTO A SITUATION AND THERE IS NO ESCAPE. THEY SHOULD BE SHUT DOWN.

Our rent of a car from Easirent Stansted within the rental period 28.06- 04.07.2017 raised number of negative issues, some of those are described below.
-The excess security deposit was not returned to my card by Easirent without any explanation!
-No invoice or any other document summarizing all charges was ever received from Easirent!
We still have to waist our time for clarifications.
In so doing, no marks/scratches or any other damages were made to the car during the rental period. The car was returned back with the full fuel tank in accordance with rental agreement.
The only hard copy document obtained from Easirent was a single sheet of A4 format “Condition Report” given to us when collecting the car on 28.06.2017. When returned the car on 4.07.2017, I signed another paper document, but no copy was given to us (not very friendly team). On reception we were simply informed that “all papers will be sent to our address along with the invoice”. Since then and until now 22.07.2017, no letters were received from Easyrent. Only partial (!) explanation of some extra charges was made through e-mail after my persistent requests: initially through dialog box on Easirent website, further as advised, through [protected]@easirent.com.

Another unpleasant issue:
Our mistakes regarding road payments made during the rental period are very typical for customers coming from abroad and unfamiliar with the local UK specificity. This specificity in any new country is becoming clear anyway after first mistakes, which never happen again. Easirent is targeting these clients making their adaptation specially discomfortable.
Our case one of such examples: we came across a problem of payment for Dartford crossing on their website (presumably not adopted to Android), but we have contacted the Dartford crossing administration demonstrating our readiness to pay. A time was missed in this correspondence (which is recoded) and we were advised to pay a penalty. We were only waiting for the letter-instruction of early penalty payment from Dartford crossing. Unfortunately, Dartford crossing administration did not contact us directly, but through Easirent. Easirent in turn, having all our contacts, never actually contacted us with the expected information until after our requests notified us about Easirent administrative charges and full (late, delayed about 10 days after receipt of Dartford Crossing letter) payment of penalties, charging my credit card silently. Only after a persistent requests we received an e-mail with partial explanation.

Also, being totally unaware of limited parking time on fuel station at BP Stansted, we (an adult and a child) parked in the night for 45mins (instead of presumably 30mins) 23:27 to 00:12 due to problems with navigator. We obviously did not see the note of limited parking time and were unaware of such rules in the UK being residents in country area in Ireland. However, we would be ready to pay fines once missed the limiting time, considering this as normal learning procedure.
The reaction of Easirent was rather aggressive: on top of administrative charges & penalties Easirent notified us that once “we fail to pay costs we will be unable to higher car in the UK”.
I believe, the last two cases are clear illustration of negligence to client making any situation as much discomfortable to them as possible.

I prepaid for car rentalMurphy Arguscarhire. Arrived at Heathrow office to be told by the agent that no needed to buy liability insurance, even though I had confirmed with my own car insurance carrier that I was covered for rentals. Further he said my CDW was invalid even though I showed him the letter from Visa.

I let the agent know that I was very unhappy and that I thought Easirent were scammers. I conceded that I had little choice than to pay the additional insurance as I not want to lose what I had already paid . At this point the agent told me, "I'm not renting to you after what you said about us." I responded that he was obligated to issue a car because I had already paid for it. The agent told me that he didn't have to rent to anyone he didn't want to. When I asked for an immediate refund, he refused to assist me and told me I needed to go back to "...the website I booked it through."

I am a 55 year old primary school teacher. I used no profanity or threatening language. I had just arrived from the United States and was very tired. I can categorically state that I have never been treated so appallingly by any business in my entire life.

We rented a car from them February 9, 2017 for 20 days. Not notified of London congestion fee. I am not complaining about paying city of London, only about the 55 pound fee that Easirent charged (on top of 65 pound London city fee, which is nearly 100%). No warning or notice of any kind was given, only a 120 pound charge on my credit card on March 10. Every single customer, both on pick up and return, was arguing or complaining about one fee or another. They purposely mislead their customers in order to make an extra buck. Unscrupulous.

I booked a car via Easirent online service and said that I'll be at 12 pm and the airport and at 12:30 pm would like to pick up the car.
They did not arrive on time and were almost two hours late. All that time I was trying to get in touch with them but they did not pick up the phone. So they arrived two hours late and I finally got the car. Can't say anything bad about it, car was nice and clean.
When I returned home from the vacation I noticed some extra charges, and when I contacted customer service they said that several extra charges were applied because when I returned the car it was damaged! I asked them to send me some pictures, but they said they did not have the time for that! There were no damages I'm 100% sure about that!

I just wanted to take a little break from work and go somewhere on a vacation, so I went to UK for several days. I knew that I would need a car there so I went online and found Easirent that seemed like a great deal. I rented a car and provided them all the necessary information including my credit card details. When I arrived I received my car and immediately checked everything and it seemed that everything was ok with the car. When I returned it they found a small scratch there! It was on the inside of the car and I never noticed it! I was all by myself and never even used the back seats where they found the scratch. So it was there from the very beginning, but they said it was my fault and took some money from my card! Never ever use this company!

We rented car through the company www.easirent.com. We agreed on phone that we would come to pick the car and would pay at the same time. We arrived and the rep asked to pay extra $50. For what? He found the reason and told to pay. We rented the car for 3 days, when we returned it, the rep asked to pay again. And he told us that it had new scratches. It was lie, and the car was in perfect condition. So, don’t do business with these dodgy guys.

I filled the form on the website www.easirent.com. I paid money for the rented car, but when I arrived to the airport in Barcelona, I found out that there wasn’t any car for me. All my emails were returned back, ‘coz the email address was fault. Also they didn’t pick the phone, when I called them. Total scam and the worst company, so be aware and share your views about it.

I have had a very bad experience with Easirent Heathrow and I will never ever recommend them to a friend or anyone else.
Long story short, when I needed to extend my rental, I got in touch with the branch and the employee told me he will extend in exchange of XX pounds. Two days later another employee calls to let me know that the extension was not done and that I will need to pay three times more for the same duration or face being driving illegally. The alternative I was given was to return the car immediately which I could not possibly have done being 60-70 miles away at work.
Complained immediately (towards the end of October 2014) and I am still awaiting feedback despite my repeated e-mails to their main office and their customer support a month on.
Their behaviour equated to extortion and should not be tolerated.
Their customer service is anything but. I am yet to hear back from them.

We rent the car through the website www.easirent.com, but it was big mistake and we lost a large sum. The company provided broken car and we told them about it, but no one listened. We had the accident, and after that the rep from the company told us to pay for repair. We told him to inspect the car, but he didn’t listen. They didn’t check it and ask for money every day, but we don’t know what to do. Can you provide any good piece of advice?