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Duke Energy / reconnection times

1 United States Review updated:

Technicians quickly respond to turn power off at 10am but when I pay my bill at 10:30 am reconnection can take as long as 6:30pm or longer. I feel that they discriminate reconnection based on location because I only have had this issue in the neighborhood I currently reside and because it is predominantly an urban area they don't feel it's important enough, not to mention the season and the fact kids are in the home is something they do not consider at all.

Ke
Feb 13, 2017
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