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Duke Energy / energy protection department

1 Pickens, SC, United States Review updated:
Contact information:

Mary from Energy Protection Department repeatedly called me a lair about instances at our property. They told us service would corrected in 7-10 business days. It is day 12 and they are still not assisting us in getting it resolved. They neglected to change service names, pulled the mater, say we stole the meter and won't help fix the issue. They have had me send them the deed just to prove that I own the property because she "didn't see my name on line". They stated that the technicians don't have schedules and she wouldn't let me speak to a manager. Duke has a monopoly on the electric and they are not willing to help customers clear up any issues. Billing and set up was very helpful but this department has definitely devalued their customers. She gave us one story about a technician having a ticket, then Rayshawn told me that there was an investigation and no ticket was available. Someone is lying. They are trying to take advantage of two young kids and by not providing them with the electric, the kids will risk having to move out of their house.

An
Apr 25, 2018
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Comments

  • Al
      16th of Nov, 2018
    0 Votes

    Hello there Florida here and I'm going on my 13th day of no electric I am suffering from brain cancer and my husband works two jobs so I have spent many a day now in the dark sweating to death all my food is rotted I paid my bill in full and now they're telling me that somebody turned my meter on fraudulently and the energy Protection Program has taken my meter and refused to put my electric back on until I pay them a fee this is absolutely unbelievable I am barely able to get to the bathroom rather than fraudulently put my electric back on this is disgraceful and I am a veteran and I have a son that is deployed overseas right now and this is how we treat our Americans
    Duke Energy shame on you and after I finish writing this I will be calling all the local news station and I also will be hiring a private investigator and an attorney to investigate how and what the hell you're talking about with energy protection I'm clearly not capable of doing any of what they've accused me of

  • Al
      16th of Nov, 2018
    0 Votes

    Incidentally they disconnect and reconnect my service every two weeks siding that my bill is late or they haven't received it and then I paid in full and I wait between 24 and 72 hours each time for it to be reconnected I feel this is a tactic in order for them to gain more payments and late fees I've paid $60 each time to have it reconnected immediately that day and I feel these are fraudulent and misappropriated and now I've paid the reconnection fee this week and then they decided to tell me that they were not going to connect it do to the energy benefit and stuff that I quote on quote committed I am currently looking up the numbers to the local news stations at Orlando Winter Park and the surrounding areas and even the major news channels because this needs to be reported and I need something someone to help me I am a suffering woman and I paid my bills and I don't deserve this and neither does any other American

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