DTE Energy / terrible customer service
I have attempted to return to receiving a regular, paper bill from dte energy ever since I enrolled in e-bill and I never received my statements. I contacted the company by phone twice and sent one email requesting them to please send me a bill.
Instead, I kept receiving threatening calls when my bill due date passed. I would immediately pay when I was told the amount, and once again request a paper bill.
The last time, they did not call - they just placed a negative report on my absolutely perfect credit report.
I called to, once again, complain and I received a lecture about how I was supposed to know when my bills were due and how I should have been going to the website to check the amount.
This is not a company who should have a monopoly on service to customers. They are incompetent and it is the customers who pay the price.
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