First, DTE outsources their customer service representatives...Have you guys in Michigan ever wondered why all of the representatives you talk to may sound just a bit to southern for your neck of the woods? That would be because they outsource through a company in Norcross GA...as a former employee of that outsourcing company, let me tell you this...We used to laugh when you guys called in with your issues...(I know thats horrible). We even hang up on the extra rude ppl...which if youve ever called you know that 20 minute hold is stressful. I hear that the economic distress in Michigan is worse than it is anywhere else, so why does the company outsource when its obvious that you guys need the jobs more than we do? But, to defend the representativses that may seem rude to you, I know that being a former employee was stressful...9-10 hr shifts, 30 minute lunch breaks, and rude and (rightfully and sometimes not so) frustrated customers that berate you, expect you to work miracles, and blame you for their $1500 gas bill in a one bedroom apt...(came across that every 7 or so calls)...and speaking to the supervisor does nothing...(thats if you were talking to one...we used to hand them off to the agent next to us to reiterate our points)...So if youve ever wondered about the "horrible" custoner service, just know that there we reasons behind it...and if you need someone to blame for your mental distress, look to the quality control managers at DTE and the companies the outsorce through (NCO as well) and blame them for making the lives of the agents a living hell...
(Happily) former employee