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DTDC / Pathetic Service by DTDC

1 India

This is my experience with DTDC... cant predict these courier services nowadays.

To,

The Customer Service Manager
DTDC.

Subject: About the careless courier service of DTDC.

Sir,

I, the undersigned would like to bring to your kind notice, the negligent service provided by delivery person of DTDC. I am residing in Aurangabad, Maharashtra. On 12 June 2007, I was handed over a letter by my local colony neighborhood grocery shop owner. This letter (Docket No. M28199455) was sent through DTDC courier and the delivery person on 11 June 2007 must have come to deliver the letter and he has very negligently forgotten the letter in the grocery shop, where he must have come for some thing or other as in the grocery shop there is also a PCO (coinbox). The DTDC delivery person has very carelessly treated the letter and left it in the grocery shop itself. Today morning somehow the grocery shop owner managed to find my address and delivered the Couriered letter to me.

The courier contained important documents, and because of the kind nature of the grocery shop owner I got the couriered letter back, else it would have caused me a lot of trouble. I regret to inform that this type of service on part of DTDC delivery persons is really pathetic, and needs to be addressed immediately.

I request you to kindly improve the quality of your service.

Thanking you,
K.Ravishankar.

This is the return email received from DTDC,
DearSir/Madam,

We are in receipt of your mail and noted the contents. We thank you for bringing this to our notice which will help us in our systems. We regret for all the inconveniences caused to you in this regard. We consider this mail of yours as a feedback so that we can improve our systems.

Thanking you,

Your's faithfully,
for DTDC COURIER & CARGO LTD.,

Latha
Customer Support Executive

The courier contained a cheque worth 14000/- . What if the parcel would have been lost, It was many Provident Fund money and getting reissued a PF cheque is not a cup of tea. I would have been doomed if that grocery shop owner had not given back the letter.

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