CB Express Delivery Services DTDC Express Complaints #2-21

DTDC Express review: Courier service

Luttapi of Kochi, IN

Mar 10, 2026 8:53 am UTC

Verified customer

Featured review

Very poor service from DTDC couriers.
Booking made on 4th Mar
Pickup scheduled for 5th Mar

Not only do they fail to make the pickup even 24 hrs after the scheduled time, their customer support is completely unresponsive - only auto-responses claiming that the reference number which I correctly quotes is incorrect.

I then cancelled the pickup on 6th Mar - it has been a week since then - they are yet to process a refund.

Desired outcome: Refund

Confidential Information Hidden: This section contains confidential information visible to verified DTDC Express representatives only. If you are affiliated with DTDC Express, please claim your business to access these details.

Fails to make pickup on schedule.

Unhelpful customer service. Tries to blame "franchisees" for the problem instead of trying to resolve it quickly.

Fails to make immediate refunds upon cancellation of booking

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DTDC Express Contacts

DTDC Express phone numbers

+1 (866) 383-6606

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United States

+1 (855) 397-3832

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Canada

+91 802 536 5032

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India

+1 (212) 268-2727

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New York, USA

+1 (718) 995-2605

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Jamaica, NY, USA

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Edison, NJ, USA

+1 (905) 405-1111

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Canada

+44 203 411 7333

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United Kingdom

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Australia

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Bangladesh

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Bangladesh

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China

+86 216 405 8207

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China

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Hong Kong

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Kenya

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Nepal

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Pakistan

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Singapore

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Sri Lanka

+971 42 629 408

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UAE

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UAE

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UAE

More phone numbers

DTDC Express emails

enquiry@dtdc.com

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Confidence score: 100%

Support

DTDC Express address

DTDC House, ? 3, Victoria Road, Bangalore, 560047, India

DTDC Express social media
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Aug 13, 2026
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