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Before you buy a house from them

Complaint Rating:  84 % with 19 votes
84% 19
Contact information:
United States
DR Horton Home Builders Spring Mesa Arvada Colorado

Things to notice before you buy a D R Horton house:

1. All grades are certified by Carrol/Lang Surveyors to be less than 3:1 grade. Notice the back yard at 7744 Umber Ct. It appears to be much greater. Ours was. Notice this throughout the development. DR Horton denied this until I had it surveyed. They still have not reimbursed me for repairs to resolve this problem.

2. Drainage problems. The bottom of our driveway appears to be lower than the street. So water from the swale along the house drains in toward the house.

3. Upgraded carpet is seeing through. I called Shaw Manufacturer about this. They stated they were not surprised by this as it is the “lowest density” they had ever seen.

4. Kitchen cabinet-doors continually warp. About 30 new doors have been installed in 3 months. These are the lowest grade cabinets by Aristokraft as per their website.

5. Windows leak, rattle, screens are difficult if not impossible to remove. I was told this is how they are. These are some of the cheapest made by Alpine Window as per there manager.

6. Lights flicker/dim when others are turned on. Told by customer service this is also normal.

7. There are no heat return air vents in spare bedrooms. Therefore these rooms stay much colder than the rest of the house.

There are many more issues too. The Vice President of Quality was at the house and informed me that all of these things are normal in a D R Horton house.


Allied Insulation-Danny 303-289-7359 c-303-847-5158

AVI Roofing-303-916-9026

Ranch Plumbing-Brighton 303-659-4440

CTI Creative Touch Interiors-303-343-9000

Alpine Truss-303-288-3008

Roaches Drain-303-337-7207

ECI Electrical- 303-882-0891

Appliances- 303-883-1391

4 seasons-303-423-1982

Alex- 303-994-7936

DRHorton Cust SVC-303-488-0061

Midwest Regional Office

20860 Kenbridge Court

Suite 100

Lakeville, MN 55044

Main Office: (952) 985-7272

DR Horton Corporate- 1-800-846-7866

West Brothers- 303-875-2754

2/13/08-Left msg with George Seagraves VP. Spoke with Holley Rassmusen VP sales and Cust Rep. She will work on issues.

2/14/08- Left msg with Seagraves. Allied Insulation has not showed up. Spoke with Alex-He will call. He is also working on a solution to the attic fans. Danny from Allied Insulation showed up 2 ½ hours late. He could find no problem with the insulation.

2/18/08-Spoke with Holly Rasmussen, states she has notified Mr. Seagraves of the problems and he is now in charge. He has not returned my phone calls. I have left a message with his secretary to schedule a meeting with him-Sheryl Seagal.

2/20/08-Spoke with Karen at the regional office. She gave me the corporate number 1-800-846-7866. There I spoke with Annette Claxton. She connected me with Sheryl Seagal. Sheryl states she never received any messages from me but did speak to Holly Rassmusen yesterday about my issues. Sheryl states she will forward my name on to Mr. Seagraves.

2/21/08 Left message with Alex in regards to progress of all repairs including heat, drainage and cabinets.

3/13/08-Left messages with Mr. Seagraves, Sheryl Seagal, Terry Woodson and could not contact Brain Matte. Currently cabinet repairman Kevin is 45 minutes late for appointment to make repairs. Spoke with Scott Davis VP of Construction. He will visit the house next week and get back with me. Spoke with Annette Claxton at corporate. She will again forward email to Seagraves.

3/20/08-Spoke with Alex. He and Salomino would like to meet 3/27 to review drainage problems. He has also arranged for 4 Seasons to put a “trap” in on the exhaust fans. He will also have CTI come to look at the hardwood flooring as was discussed in their inspection 3 months ago.

3/26/08- MSG left at CTI in regards to hardwood floors and at 4 Seasons about exhaust vents.

3/27/08- Curt Salamino and Alex came to the house. Salamino explained that DRHorton would give us new carpet at their cost if we did not like the carpet that is installed. He asked me about the windows and explained that the air/dirt leakage is normal and that he has this in his house too. He said they would cover all warranty work. He said there is nothing to do about any drainage problems. CTI and 4 Seasons are scheduled to come 4/3.

4/3/08-CTI came to look at the hardwood. Chris stated “there definitely is a problem”. He wants me to call him back in 2-3 months to look at it again. This is what he told me 3 months ago when he was here. 4 Seasons came and installed “loops” on all four exhaust vents.

5/8/08-Latch broke off nook window. Alex came and replaced it with one that works opposite to all the others. Window does not fit right therefore latch broke. Alex attempted repair but could not compete. Notified of multiple other screens do not come/out. He will have Alpine window schedule with me to make repairs.

5/29/08- Have not yet heard from Alpine Window. Spoke to Alex last week about this. He said it is ordered.

5/28/08- Alpine Window has not contacted me. Left msg with Alex.

6/4/08- Have not heard from Alpine window. Spoke with Alex. He will again call them.

6/5/08-Leak in basement on North West side. Alex came and says water came in from around the window. He will call to have the window resealed.

6/11/08-Multiple calls to Alpine Window. One return call stating the dates I gave him do not work. Alex states he is the only guy doing their window work so he is very busy.
Complaint comments Comments (1) Complaint country United States Complaint category Building, Construction


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A  2nd of Nov, 2010 by    0 Votes
This is so sad.

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Customer Care Service
301 Commerce St Ste 500
Fort Worth
United States - 76102
+1 817 390 XXXX
+1 817 390 XXXX
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