Dreamworks Vacation Club / Fraudulent representations of product and services
We, too, were victims of the fraud being perpetrated by Dreamworks Vacation Club represented by Five Points Travel in Willow Grove, PA. I enclose a portion of a letter that I wrote to both Five Points Travel and our credit card company. So far we have not taken legal action depending upon the decision of the credit card company.
The specific services that were not provided as presented include the following:
1. During seller’s discussion of the “condo weeks” in the private session with buyers, seller relied upon and showed to buyers ONLY the resort directory entitled “Interval International” that was 568 pages in length and listed well over 1500 available condos around the world. However, the "kit" dispensed to buyers contained a Resort Directory book with only 160 pages and fewer than 500 available condo sites. Buyers relied on the Interval International book listings during the sales pitch. There was no indication that a much lower level book with many fewer choices was the actual listing of condos. This bait and switch is a misrepresentation of services available.
2. As part of the condo weeks discussion, buyers asked specifically about condo availability in Manhattan, New York City. Mr. Bernstein stated without hesitation that the Manhattan Club was an available condo site and showed buyers its listing in the deceptive Intervals International book used during the presentation. Upon review by buyers of the Resort Directory actually provided to them, as well as the Vacation Club website, the Manhattan Club was not listed. Again, buyers relied primarily upon this “so-called” availability of the Manhattan Club in entering into the agreement. This was another specific example of promised services not being available. In addition, we called "Customer Service" in to attempt to find a Manhattan site. We were prepared ot submit a formal paper request but were told by Amanda at the "club" that she could take our request by phone. This call was made towards the end of October 2008. After one week of hearing nothing in response, I contacted Amanda and was told that there was no availability at any site in Manhattan through June 2009 or beyond.
3. Buyers have attempted to confirm the availability of one of the three Manhattan condo sites listed in the Resort Directory provided to buyers. According to the website, through June 2009 there is no availability at any of these condo sites.
4. Seller’s presentation, public and private, indicated that "all inclusive" facilities were available at bargain rates. When buyers looked into booking such a site, the website indicated that all-inclusive sites are subject to additional fees above and beyond the weekly condo rates. Thus, the promise of a bargain rate is inaccurate and the existence of additional fees was not mentioned during the presentation. This is another instance of services promised that were not available.
5. Mr. Bernstein indicated that condos and other bookings could be made directly online thereby not incurring the $25 booking fee charged when telephone bookings are made. The buyers called the Vacation Travel Club Customer Care line and were informed that online bookings could not be made. Another promised service that is not available.
6. Mr. Bernstein stated that “Hot Deals” on the Vacation Travel Club website were available at greatly reduced rates and that as long as the deal appeared on the Vacation Travel Club website it was available for booking. Such is not the case as every “Hot Deal” requires a Vacation Travel Club search for availability and price prior to booking. This was yet another promised service that is not available.
We believe that these multiple misrepresentations of services available that are not available as described are more than adequate reason to dispute this charge.
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