DreamTemplate.com / Refund Scam
Wow. I wish I would have read the other complaints about this site before buying into their $59.99 a year plan. I thought the templates looked great, but when I downloaded them tey turned out to be outdated (from 2007) and completely not what I expected. Indeed they seemed like re-hashed designs.
They list on their FAQ page that there is an unconditional 30 day money back guarantee. When I asked for a refund, here is what they sent me.
According to our company policies you are not entitled for a cancellation as you have downloaded more than 20 templates before deciding to cancel your account.
Money Back Guarantee Policy
Buyers wishing to cancel their membership may do so within 30 days of the purchase and receive a full refund. However, refunds are not honoured if members download over 20+ templates before deciding to cancel their account.
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On Wed, 25 Feb 2009 03:51:13 -0500, wrote:
> Why would I pay for a membership to download free templates? Per your
> statement in the faq, I would like a full refund for my account. I will
> delete all templates I have downloaded thus far. Thank you for your
> cooperation. If you do not refund money via paypal within 2 business days,
> I will be forced to bring up a dispute through paypal. Thank you and I
> apologize for the misunderstanding.
It says nothing on their site about how many you can download before canceling. It says you can only download 20 a day, however they give you a 60 downloads a day limit. I of course downloaded many templates to see if they all were as crappy as the ones before. It turned out they really all were horrible! Little did I know that the support would also be horrible. I hope paypal honors this dispute.
DO NOT trust this company.