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Dooney And Burke / IT bag defects

United States, California Review updated:
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Dooney and Bourke
It has been noted on several websites that Dooney and Burke's coveted IT Bag uses defective material. The material used to make the bags turns yellow regardless of sunlight, heat exposure etc. I have had by bag for 18 months. I spent over $200.00 on that bag. When I went back to the Dooney and Bourke store they simply told me "it's the material." They told me I could send the bag back to the manufacturer but I would have to pay for shipping in addition to fees that I would have to pay to "fix" the bag. This is obviously a defect in their material- they even admit it but will not replace my bag or give me any credit for another bag. One blogger mentioned a class action lawsuit. I am in support of that. I will NEVER purchase a bag from them again.


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N  30th of May, 2012 by 
Agree Disagree 0 Votes
It exactly happens to me! I bought the purse from Macy's and it turned to ugly Yellow. The customer service told me it happened because you use your purse under the sun!! this is redicouls!

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Dooney & Bourke Logo Dooney & Bourke
Customer Service
P.O. Box 841, 1 Regent Street
United States - 06855
+1 800 347 5000
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