Dollywoodoffice responsible for purchasing tickets

B Nov 29, 2017

On nov 27 I rec reminder to get my passes so I could get the free bring a friend for Christmas. i went online and purchased 3 pass renewals and the deal with 3 mugs. I also chose the monthly payment plan and proceeded to check out. It kept saying error but then went thru. When I received my receipt via email my card was charged the full amount instead of the monthly payment plan and no bring a friend for Christmas tickets. I called the 800 number approx 8am on 11/28. I spoke to Carolyn and gave her all my info she stated would get it takin care of and I would rec call back and email that day. I called my bank and they said it was in authorization that if they could get it takin care of that day there's me no problems. I immediately called back spoke to George and he stated he would let them know and I'd get a call back in the next little bit At 2pm I still had not heard nothing so I called back and spoke with a female she couldn't tell me nothing but wait on an email. I called back at 6 and they were closed. I called back this morning at 8 am and spoke to a lady and stated the lady that took care of it wasn't in and she had to leave earlier yesterday. I asked if there was anyone else I could speak to and she said no and that it'll take some time they couldn't take care of it in a day! This upsets me cause it sure was easy to get my money but no one seems to be in a hurry to refund and all agreed we're having problems with the online ordering. My husband and I love payday to payday and these tickets were a Christmas present for my son. We had saved money to do the monthly payment now we're going to be owing a bunch of over draft fees due to your hostess not being able to help in a timely manner. I am extremely upset that this has not been taken care of. Could some one please help my contact info is [protected] or [protected]. Thank you Brandi Thacker

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