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Dish TV / pathetic and arrogant behaviour by dish tv service manager / technician

1 Chennai, India
Contact information:

The dish tv service is pathetic to the core and the executives behaviour is very arrogant.
My Service request [protected] which was raised on 31st Oct for non working Settopbox was closed on 02 Nov by providing me a refurbished STB which was of a older model than what I had. they charged me 610 Rs for the same.
The refurbished STP stopped working 90 minutes after the technician left and I had to raise 1 more request since they closed my old request. the new request number is [protected] which you had provided an SLA of 24 hours. your technician visited home and said the refurbished box is faulty and require replacement. there is no sign of the technician even after 24 hours. I have called your technical center multiple times enquiring about the status and I am been informed to wait for 24 hours.
it is more than 3 days now there is NO ETA. your service manager mentioned than he would provide me a old box and thats what he can do. if I do not need an old model then wait for a week. his contact number is [protected]
If this is the kind of arrogance you guys behave with customers then I would not hesitate to file a complaint in the consumer court forum. I am a dish tv subscriber from 2006. for being your customer for 11 Years this is the kind of treatment you provide. Shame on you guys. Please shut your shop if you cannot cater to customers needs.

VC Number: [protected]

Nov 4, 2017

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