SUBMIT A COMPLAINT

Discovery Medical Aidincorrect authorisation

When I was booked in for delivery in November 2013, the hospital/discovery had an incorrect authorisation code ( due to a system error ) and by the time they needed to correct the error the self-payment gap was already closed and now I become responsible for the R700.

So if I understand correctly I now have to take responsibility for your system errors? I’m not sure I signed up for that one… When I booked for delivery my understanding is that everything that is done in hospital will fall under my hospital plan ( where does the self-payment gap come in – I’m not consulting a specialist, gp or rendering any service that requires anything to do with my medical savings)

This is not fair seriously not fair

Ki
Jan 08, 2015

Post your comment