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Discovery Healthdebt department asleep

On resignation from my previous employer I had to pay discovery a stipulated amount due to terminating membership before a complete year. I received an sms notification of a larger amount owed as compared to the center agents amount over the phone. I had to query that just to be told that they could not source the sms! I abided and made full payment every month and even payed in advance. I sent email notifications to [protected]@discovery.co.za to absolutely no response of receiving payment. On last payment I clearly indicated last payment being made and requested for notification and to no surprise no one responded. Assuming that this is their normal practice of acknowledgment; I received an sms notification again stating that an amount is owed!!! Which leaves room for question, who the hell is not doing their job? Finance? Debt department? Management? Or maybe it's just Discovery!!!

Jan 21, 2017

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