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Direct Shopping Network / fraud

1 United States Review updated:

Direct Shopping Network (DSN) Rip OFF
If you have been RIPPED OFF by Direct Shopping Network (DSN) post on this blog. We are trying to collect data, tapes of the shows, information, on your experience from shopping with Direct Shopping Network. or You can email us your info at:

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  • Be
      27th of Apr, 2010
    0 Votes

    I have recently purchased a tanzanite ring from DSN. I am disappointed in the time it will take to arrive. They said it is from block D. I didnt think anything of that until my sister said she has heard that Block D is a fraud. Anyone know anything?

  • El
      2nd of Jun, 2011
    0 Votes

    I am still waiting for my refund of money on my c.c. I canceled an order and they after 18 days have not given me my money back this is a very bad company!! I never bought from them and I and you should never again buy from them!! I have now been on hold for 45 minutes waiting to talk to there customer service!! eltonk7

  • Km
      22nd of Aug, 2011
    0 Votes

    On 6/15/11 my card was charged $400.00 plus tx and s&h for a pair of earrings. On 6/27/11 my card was charged $1600.00 plus for a ring. They didn't and never do send email confirmations which is stated on the customer service page that they always do. You CAN'T get a hold of anyone that could possibly help. THEY HAVE NO CUSTOMER SERVICE. It is now 8/21/11. Im still waiting and don't know what to do. If anyone can help, my email is

  • Do
      25th of Aug, 2011
    0 Votes

    I am also waitng on diamond stones to arrive, two of my three orders arrived a month and one and a haft months later and are not the same stones promised.
    I agree that DSN is a rip-off and should be shut down.
    Fortuniately, I ordered items that were not too expensive.

    Don S.

  • Ge
      10th of Sep, 2011
    0 Votes

    I cancelled order for a blue sapphire which was 2 mos. old usually get gemstones in 3-4 wks.But got a .30 diamond band ring in 18k in 10 days so fast it made my head spin.Still waiting for other jewelry items well over a month.I believe they float on our payments .Was told by service rep they are short handed when I called in Aug.Have been a customer for 4 yrs

  • Je
      6th of Nov, 2011
    0 Votes

    I purchased a ring for over 1300.00 on sept, 28th. I sent 3 emails and made 4 calls with no response, After 1st email with no response I got on the net to research this company, I was horrified at the feed back on this company, I promptly called my cc company and filed a billing dispute with them, I also filed a complaint with the FTC. This company is in direct violation of the FTC laws. I am happy to say that my credit card company has taken the charge off my statement, they charged my cc on sept 29th, my card was wiped clean on oct. 28th. Don't waste anytime with this company, file a dispute right away if you get no response from them, and file a complaint with the FTC, maybe someone will step in and straighten this company out, or shut them down.

  • Wa
      15th of Nov, 2011
    0 Votes

    I also filed a complaint with the FTC and contacted my credit card company and they are processing my complaints. I have ordered several things since July of this year that have never shipped. I have cancelled all my orders and called until I blue in the face. The deserve everything that they get for not conducting business ethically.

  • Ba
      17th of Jan, 2012
    0 Votes

    I too have been used and abused by DSN. Orders as far back as August 2011 were never filled and yes, my credit card was charged at the time of order. I have been a customer of DSN for 8 years and while I had to wait sometimes 6 weeks for my items, I was always satisfied with my purchase. But what the hey is going on now? After contacting customer service several times and Art Garabedian, the owner, refusing to talk to me about my orders, I called my credit card company and they got my charges reversed. Even if they do get their act together I doubt that I will give them another chance. I got out while the getting was good!

  • Fl
      16th of Apr, 2012
    0 Votes

    I also ordered a ring last Sept 2011 and have still not received a thing. many many phone calls and when we did get through they could not give us any more answers. Art and Jessica stop taking our phone calls. our credit card company states we waited too long so please call yours within 3 months and do not believe their promises to ship any longer. we have been a great customer of theirs for many years until now.

  • Be
      21st of Apr, 2012
    0 Votes

    A couple of years ago I ordered a diamond semi mount which was very uncomfortable so I returned it. Another more expensive diamond semi mount that was shown on the week end. I called and purchased it. The problem came with the billing. I asked how that was going to be done. Would the price of the returned ring be credited on my card toward this purchase.? I would receive credit for the first ring and be billed for the second I was told. When I did not receive credit for the first ring and was billed for both, I called customer service and was told that I had credit for the price of the first ring to purchase something else from them. They would not remove the charge from my credit card. I had to threaten legal action with the State of California to get this transaction straightened out. It is a shame that this company has declined. I have purchased several attractive pieces of jewelry at good prices. I wonder if some of the jewelry is "seconds". My semi mount had an off center stem to mount the stone. The jeweler worked it out. Too bad Lauren left.

  • Ir
      21st of May, 2012
    0 Votes

    I also can contribute to the array of complains. Unfortunately I was the victim of the company like many others. Multiple e mails and almost every day telephone calls didn't yield any positive results. After six months I again contacted my credit company and filed a dispute. A month later the money was credited to my account. As far as company is concerned, I am surprised that no criminal charges have been made against this company.

  • Ef
      6th of Dec, 2012
    0 Votes

    I purchased an item on 7/4/2011 and have yet to receive the item. My card was charged and I have emailed and called numerous times and the times that I did get through they stated that my item should be shipping soon or within the next two weeks. If anyone has any info please info me at

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