Rolex reviews and complaints
I want a complete address so I can send the wrong prod
I ordered and paid a female Rolex watch but male was sent to me. I sent it back to exchange. I paid 44 dollars for mail but returned to me as wrong address. Pls send me the complete address so I can resend it. Rolex 93 Kings Road Hongkong tel [protected]. Pls help me and text me back. I want the watch but for female not for male. Pls pls pls pls help me. I want to have that watch cuz I already paid it but it's too big for me. I just it replaced
Country of complaint: United States
Desired outcome: Female watch
Adjustment screw
I went to kuwait agent of rolex watch to fix the adjustment screw and they refused because i didn't purchased from them .
I have the warranty paper from bahrain agent and its serial number (8570) please advice me where i can fix my watch.
Country of complaint: Kuwait
Address: kuwait alsalhya complex, kuwait
Website: rolex.com
Faulty Watch
I loved my Sea-Dweller for 7 years, until I went swimming with it in a pool whilst on holiday. Moisture got into the watch, when I got back home I sent it to Rolex (Geneva) from the shop where my wife had purchased it. A couple of weeks later they called me to give me a quote for the repairs. After giving me a list of all the parts that had to be replaced...
Datejust 2
I purchased a roles datejust 2 three months ago every night when i take it off it shuts down in a matter of hours I have complained to tourneau in wrighting and many times by phone to no avail
The sales dept told me that i should wind it up and it will function normally i have done this on many occasions to no avail
I believe that my watch is faulty and need assistance to have it replaced
My email is [protected]@hotmail.com
Company Business Name: Tourneau bal harbour
Country of complaint: United States
Address: Florida
The complaint has been investigated and resolved to the customer’s satisfaction.
for a $10, 000 watch the datejust 2 is very fragile...mine requires a major refurbishment after it fell from the dresser on the floor. Meanwhile my old (inexpensive) watch continues to tick after 11 years of keeping accurate time...shocking that Rolex gets away selling a product that they won't stand behind...this watch is less than 6 months old and they still want me to pay $500 for servicing it...
Bezel fell off while vacuuming, then charged $700 for repair
Purchased Rolex Submariner ($5, 000). Owned the watch for three years and wore it seldomly (to keep it nice). Even though it is a diving watch I never showered with it on or even wore it in a swimming pool. The watch is in very good condition (even has the green stcker on back). While vacumming my carpet the bezel on the watch fell off! My wife and daughter both noticed the bezel on the carpet. I had not bumped, hit or otherwise moved the watch other than vacumming! I sent the watch to Rolex and waited two weeks. The finally called and said they had a "quote ready". They wanted $704.69 to fix the watch! While a little shocked I was not that surprised. Some rich dude would probably send them a check. I said, the watch is in perfect shape, is under warranty, has not been abused and shoud be repaired under the terms of the warranty. The customer service Director said the watch has a faulty stem, has scratches, and need to have maintenance performed even if it is rarely worn (ya right!).
Be aware - If you are like me you equate qualtiy with brands like Rolex. Not true, crap products, rude customer service and no regard for loyal customers (my dad, sister, other sister and step mom all wear Rolex).
Email me at [protected]@gmail if you want to hear more detail.
Company Business Name: Rolex
Country of complaint: United States
Address: 655 5th Ave, New York, New York
The complaint has been investigated and resolved to the customer’s satisfaction.
this is the same site as:
Rolex24h.com
Same photos ! - as in 2009
do not buy !
do not pay !
you will cheated
money gone
no delivery !
ordered a rolex watch and paid for it, but never received it and can't get anybody to contact me. Do I need to contact my Attorney?
I bought a Rolex Oyster 116234 from Kuwait Al-Sirhan United Co. for $6800.
Stopped working 6 months later, took it to their work shop. Took 3 weeks to get fixed and I got it back. Just 24 hours later it stopped working. Went back to the shop, they took the watch and its been 1 month now and i still did not get a response. Also, the manager is not willing to talk about the problem. I am NOT SATISFIED with Rolex and wish I bought a Casio instead.
Poor Customer Service, Poor Quality for the price.
Goodbye Rolex.
mreda88@hotmail.com
I purchased Rolex Oyster Perpetual from one of their distributor in Norway named Urmaker Jorgensen six months before and within this six months, I had service my watch 2 times. Still the issue is not resolved.
When I purchased this watch it was working properly. After few days it stopped working within 6-8 hours after not wearing. Every night when I put off this watch and trying to put on again in the morning I found that It stopped. But as per the company norms watch will stop working while not wearing for 24 to 48 hours.
So I sent it to service center and after their service the condition was more worst. They returned it back to me after 20 days and Now it stopped working within 4 hours after not wearing. So I again sent it to service center and now the condition is more worst then the initial one. Now it stopped working within 2-3 hours after putting off.
I am completely feed up with this service of "The world Class Company". I think this is how they guarantee about the customer satisfaction.
As per my experience this is completely worthless of paying too much for this low class service.
i have vintage and very brand new rolex model daydate diamond dial white gold 18249 serial number 988333, i bought this Rolex, just once i wear this watch... cause i very love this model (special edition ) and mechanic in rolex centre jakarta indonesia opened engine cover very rude.. and make lot of deep scratch and more heavy damage... how come officine service Rolex do that? what your responsible? to my virgin vintage which i take care this long time...and just collection only ...
I am Dr.Ali Yousef from Egypt.
I bout a Rolex watch from AHMED SEDDIQI&SONS in Dubai at January 2014,
and once i bought it and after just one week i find that it doesn't work good and it has a serious problem it is stopped after i take it off from my hand by just one hour,
and i sent it to AHMED SEDDIQI 2 times to fix it and the problem still in this watch.
Believe me, i didn't buy any other brand cause i know very well that ROLEX is a Respectable and serious and good company,
i don't need this watch any more and i think AHMED SEDIQI should change this watch to me by another new one by the same model the same color,
This watch Is ROLEX with serial No. V842996, Caliber 3135, Reference no. : 116613LN/[protected].
Dr. Ali Yousef
[protected]
MARKETING@DROLIVEE.COM
Dear Sir,
I am Dr.Ali Yousef from Egypt.
I bout a Rolex watch from AHMED SEDDIQI&SONS in Dubai at January 2014,
and once i bought it and after just one week i find that it doesn't work good and it has a serious problem it is stopped after i take it off from my hand by just one hour,
and i sent it to AHMED SEDDIQI 2 times to fix it and the problem still in this watch.
Believe me, i didn't buy any other brand cause i know very well that ROLEX is a Respectable and serious and good company,
i don't need this watch any more and i think AHMED SEDIQI should change this watch to me by another new one by the same model the same color,
This watch Is ROLEX with serial No. V842996, Caliber 3135, Reference no. : 116613LN/[protected].
I hope that you can help me in this bad situation,
THanks,
Dr. Ali Yousef
I bought a rolex in 2007 and it was very dear to me as it was given to me by my wife. It was working very fine and it never gave me any trouble. Last month i went to new york and went to rolex to get it cleaned. They told me after checking that my watch was running behind 29 minutes and that i had to get it overhauled and the cost given to me was 900 USD. i told them i dont want it please if you can clean it for me i would be glad to pay the charges. They didnt charge me anything and gave me the watch back after an hour. After i came back to India the watch has stopped working and it runs behind 7 hours and stops after that. I dont know what to do. Where can I make a complain about this?
Had a Rolex given by my husband in 1985. It was very special to me after 2 children and time. As a young girl i had put it through the ultimate test (me, myself & I) and it was worn My husband kindly offered to have it fixed for my Valentines day 2014. Only to find out after months of waiting that it will cost $5100. Probably more then what it's worth. We asked if they could just fix the broken glass but they refused unless they fix the whole thing. Cost of sending and $100 now extra to return it to my hands. Will I even get it back? It seems they truly have no heart. Isn't a Rolex given with love and should it not be taken care with love or kindness?If anyone asks I will tell them don't buy one. Sadness on Valentine's Day!
My rolex explorer quit after 9 months. Where's the quality? The AD said Rolex makes 700k watches a year. Well Casio makes 3 million a year without issues. I've owned Omega and Breitling for 4 years and never had one issue. I guess now I know who makes a quality watch...NOT ROLEX! When I get my Rolex back you will see it for sale on EBAY.
Bad service
My name is Simon Lim. I recently ordered a Rolex Datejust Pearlmaster 18k Gold with Gold Dial Bar Hour Markers item # RLL081 for $147 from lookrichforless.com. I paid with my visarcard. When i received, the item very poor in workmanship, it look very fake and itry to email them but no reply.. and i try to call also canot get them... soo what can i do??? very sad..
Read full complaint and 2 commentsAwful company
I went to purchase Rolex wrist watch for my son. I wanted a sports watch for him and Rolex is also a brand name for sporty watches. Well, I bought one and it is really annoying trust me.The first few days were great with the wrist watch but then it started giving problem. The so called waterproof watch leaks in water so easily that it had stopped working on several occasions. I have spend more then what I paid for buying it. I took it to the dealer he told that such cases are found rarely I will have to send this watch back to the company to get another watch. Well, I have spent so much money this watch that I cant afford to spend S&H charges again.I am thinking of getting another watch from local watch store they are found to be good then the branded one.
Company Business Name: Rolex
Country of complaint: United States
Website: rolex.com
The complaint has been investigated and resolved to the customer’s satisfaction.