Direct Axis / settlement still not allocated

South Africa
Contact information:

I paid my account in full, in 2018-01-26

i called direct axis for a amount so that i can pay my settlement amount on my account. I was told that i have to pay a installment amount as well as the settlement amount so i did there for i had to sent my proof of payment to the e-mail address they gave me.([protected]@directaxis.Co.Za)

and still since 2018-01-26 every month they still take the installment amount, and if i call them they say they didn't receive any moneys from me
although i paid in january 2018 and every month i have to sent then the proof of payment but still they say they haven't received it,

please help me i don't know what to do anymore calling them doesn't work.

Direct Axis
Direct Axis

May 23, 2018

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