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Direcpath / they are overpriced, rude, incompetent, and unreliable

1 United States
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We were forced into getting DirecPath because it's the only Cable service our apartment complex offers. They said it would be 2 weeks until they could come out and install it. When the guy got there, he was incompetent - he had no idea how to install an HD cable box, he pulled a bunch of wires out of our wall and left his tools there, without installing it. When he left, the cable mysteriously stopped working. The next day, his supervisor and a trainee came out and got the cable up and running, apologized for the previous guy's negligence, and said they had been working on the internet for the whole complex but that they just got it up and running. What a coincidence, right when they get to my apartment, it's running again?

He said the HD channels would take a day or so to "pop up, " and only about half of them did. The cable and internet worked fine - for about a week. Then they both shut off at the same time. The customer service rep said the soonest they could come out would be a week from then. As I write this I am at my mother's house, using her computer because I have none of my own. This company monopolizes apartment renters into buying from them - they are overpriced, rude, incompetent, and unreliable. We pay enough for their lame-### service that they could at the very least come out and fix their shoddy cable and internet when it needs fixing - but they act as if it's not urgent enough to come right out. Maybe it's because they're so busy dealing with all these complaints!
I've noticed that ever so often there is a "nice" comment - obviously planted there by an employee after a manager says "we've really got to make ourselves look better - Barbara, why don't you write a little comment about how great the customer service is."


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