I'm also a consumer but I don't really agree with this complaints. Some people tend to blame there mistakes to someone.One thing I always do if I don't understand something is to search on the net or ask people if net is not available.I always do this before I decide of doing something.Not because you speak English you are already intelligent. We have to read, ask, research etc.You have to read terms and conditions first before you click on YES, continue, i accept etc.!You have to read so that you won't complain after.You have to make sure that the software you had subscribe into is not under auto renewal. Those are actually on the signup page where you put in your personal information.They even have a REVIEW YOUR ORDER button for you to make sure you had put in your information correctly and for you to double check what have you sign up for. One mistake that customers do is renewing there subscription manually though they are under autorenewal(of course they are not aware again or forgot)The system will not detect that it was already renewed manually simply because it was program to renew only.It will generate another subscription automatically and of course 2 orders will show up but you have the right to call the vendor and ask for refund.
Some people will also often think that they are double charge though its just AUTHORIZATION CHARGE. I got the explanation in Webster(Authorization hold (also card authorisation, preauthorization, or preauth) is the practice within the banking industry of authorizing electronic transactions done with a debit card or credit card and holding this balance as unavailable either until the merchant clears the transaction (also called settlement), or the hold "falls off." In the case of debit cards, authorization holds can fall off the account (thus rendering the balance available again) anywhere from 1–5 days after the transaction date depending on the bank's policy.Signature-based (non-PIN-based) credit and debit card transactions are a two-step process, consisting of an authorization and a settlement.
If an individual has a credit limit of $100 and uses a credit card to make a purchase at a retail store for $30, then his available credit will immediately decrease to $70. This is because the merchant has obtained an authorization from the individual's bank by swiping the card through its credit card terminal. If the billing statement was sent out at that point, the actual charges would still be $0, because the merchant has not actually collected the funds in question. The actual charge is not put through until the merchant submits their batch of transactions and the banking system transfers the funds.
A debit card works slightly differently. Similar to the previous example, if one has a balance of $100 in the bank and used a debit card to make a purchase at a retail store for $30, then his available balance will immediately decrease to $70 as a hold on the $30 is enacted. This is because the merchant has obtained an authorization from the individual's bank by swiping the card through its credit card terminal. However, the actual balance with the bank is still $100, because the merchant has not actually collected the funds in question. However, unless this authorization hold expires without being finalized the user cannot access that part of their account. The actual balance will not be reduced until the merchant submits their batch of transactions and the banking system transfers the funds.Authorization can actually be released by the customers bank.You just have to call them(w/c I always do).