Diamond Resorts’s earns a 1.8-star rating from 2 reviews and 273 complaints, showing that the majority of vacationers are dissatisfied with their stays.
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lie and scam
My mother owned a very large no. of points with DRI. She recently passed away. In my mothers will she has left everything to my sister and I. Well as executrix I called and explaned the situation and that my sister and I could not afford to keep all of this and we were interested in keeping part and try it for the year. They said we could but would not discuss anything with us until we sent in her death certificate, a copy of her will, and a check each for $250 to transfer it to our names. Then they would talk to us. Well then it would be to late we would be stuck with it there is no try it for a year and if we dont use it just dont pay. If we did that it would then go to forclosure. No way! We canceled our checks! Scammers. My husband and i did go to one of the 90min siminars to talk about my moms stuff mostly and they were nice then but not honest. They then tried to sell us more and i was like why buy more with the option of what I already have. The one man then got a little ugly we left!
The complaint has been investigated and resolved to the customer’s satisfaction.
forclosure
I purchsed my timehsare in 1990 at Flamingo in Saint Maarten. I paid for the timeshare as agreed and now that Diamond interantional has taken over the complex.They have foreclosed on my unit becasue I did not pay the maintenance fees for 2010. They claimed they sent me a certified letter but I did not receive nor sign for a certified letter. In August of 2010 they foreclosed on my unit. Calls to them have been ignored and i have been spoken to rudely by their staff. I have had my attorney contact them to no avail. We have both been given the runaround. I believe this was a LAND GRAB. is there anyone else that is in this same situation? I would like file a lawsuit or class action against Diamond REsorts International.
I was bamboozled also, and i am ready to file suit. who is with me?
I bought the timeshare a few years back. There were a number of things that i should have noticed as suspicious but did not take the time as i was rushed and pressured by the salesman. I bought the timeshare in Florida while at Disney vacationing with my family. There were a number of misrepresentaions made. the time share was presented as a real estate investment. They also presented it as a opportunity to make money. The salesman also presented some shady facts in the application process. They presented false info on the financial part of the application to make sure it went through. They also took the down payment adn gave it back in cash as a gift. The salesman suggested and performed all the steps. Some might say they are not responsible for the salesman but his boss knew about it too as he sit down and discussed it with us. I have names if needed. The yearly service fees were misrepresented and have increased numerous times since our purchase. This is all a scam as to how they trick people into buying under pressure as to it has to be right now to get the deal. It doesn't give you time to research the company and the facts. Once you are in it there seems to be no way of getting rid of the time share. I have no use for something that is taking money from me. In a usaual situation if you have something that you don't use that is draining money from you. You get rid of it. Not in this case. Seems that in a time when money is short and real estate has taken such a hit. How is the time share scam continuing to drain people. I want out of this time share mess. I have done nothing but pay for something that i have not used once. There are also better ways to vacation than timeshares, Is there any help out there?
Same boat as original poster. Purchased my Flamingo week pre-constuction in the '80's and paid off the note entirely. Enjoyed many years of trouble free vacations there and thought my 99 year deed meant something. DRI took over the property and jacked the maintenance fees through the roof. In May of 2011, they "foreclosed" on my ownership and said they were pretty sure it's "gone", due to a late payment of my maintenance fees. Even the rep on the line admitted that the certified mail they sent was returned unsigned and unopened. At this point, I wonder if I'm not better off to be rid of them. That being said - I would certainly love to join in any lawsuit - should one happen.
I would love to see a class action suit against them. My first time share was a 25-year Right to Use contract, and we loved the exchanges with RCI. Now with a deeded unit in Lake Tahoe, we pay monstrous fees and can't find an exchange in Florida in winter other than Orlando. $20K for the timeshare and another $4k for Club Diamond, all down the drain.
My story is very similar to the original poster's, Nicholas Piscatelli. Does anyone know of a class-action against Diamond Resorts? My timeshare in St. Maarten, at Flamingo Beach was paid. My week was week 6, a red week which fell during Valentine's Day. I was late with my fees by 6 months and they "repossessed" it. I called them when I was able to pay the fees and was told it was too late. This has been a few years ago now, but I'm still pissed every time I think about my 99-year deed to my unit. If they want my unit, fine; however, I am due a substantial refund.
Resorts Nationwide is being investigated by the Dept. of Agriculture and Consumer Services. This company was served on 4/20/2011. The Dept. of Agriculture has jurisdiction where this company is located so this is why they are handling this case. If you were ripped off by this company, like we were last year, please do the following below. I was told by this government agency on 4/20/2011, that they will try to get refunds for people who have been scammed by this organization. Go to www.freshfromflorida.com, For Consumers, File a Complaint, Consumer Complaint Form, Online Form. Fill out your complaint online. We have a very good chance of getting our money back!
Golfers,
Dufturds is just too overwhelmed on this board he likes to hang out at the quiet forums where he can respond to one or two complaints a week.
On this board we had no problem calling the dufster to the matt and in order to respond he would need to be honest and DRI does not teach or instill honesty...
CVO
Progress Always
Fortunately (or not) I am not 'YET' in the same position as I elected to pay cash for the whole package... So I am not just out the initial deposit but the whole package price (more than $14000CDN). I have yet to be able to use a resort as just like noted elsewhere on this board, there is never a resort available and if you find one, it is hugely expensive.
My biggest complaint however is that they sold/shared my info with another scammer... Resorts Nationwide Inc., who guaranteed to rent my unit within a 2 month perioed at $1800 per month, neither of which happened.
I would be pleased to add my name to a class action suit if one were to be filed. As I live out of the country I don't believe I would be able to start one myself.
A question I have about this site is do these complaints get viewed (and responded to)? Or is it just a site to vent on?
Thank you.
Catherine Bell
Not in the same situation as I still own my Deed. I never bought in to the DRI magic points or threw my deed in to a black hole. But I am still funding that beast that takes over resorts. How is that fair I said no to the program they offered and they took away all of my resort privileges like traveling to sister resorts in Kaui and Tahoe and more. It is my opinion they control the boards at the resorts, so they can increase MFees through the roof to try and foreclose on as many properties. Then they can resell them to new naive travelers and eventually they will probably cash out and leave us all holding the bag o Cr@p like Madoff did, I can only hope we hold the head rats accountable.
CVO
bully boy tactics
Diamond resorts have been resorting to bullying and harrassment in an attempt to get people to pay their ever increasing management fees. A campaign of phone calls, emails, and letters have in some cases caused a great deal of suffering to people who have lost their husband or wife, have retired or have suffered ill health and can no longer afford the management fees that have increased every year. When we originally joined (GVC ) in 2002 we were paying £350 my fees for this year are over a £1000! I have sent a letter together with my certificates resigning from Diamond Resorts and am now waiting for their first salvo in what appears to be coming a concerted effort to terrorise people into paying their fees.
Their dispicable attitude and business practices have led to a movement in the UK to fight them every step of the way and more people are refusing to pay everyday. According to Diamond once you sign up to buy a timeshare from them you are tied to them for life and cannot leave! You despite promises to the contrary sell your points because their is no market, and Diamond have closed off whatever market there may have been by saying you can only sell to an existing member through an agent of their choosing!
It is time this company wee brought to book over the many scams they have perpetrated and their campaign of harrassment and threats. When are the authorities going to take notice and do something to protect the public from these people?
sdlm Not sure what your message refers to but I do pay my bills and owe money to no one, I have used DRI points (and GVC and Sunterra) in the past but now I no longer want to or can derive any use from the points now my wife has died so this year I have decided to exercise my right not to purchase / pay for a service i no longer want or plan to use! Which is what I was told I could do when we signed up! The fact that DRI have varied the terms and conditions to suit them is not my problem I have my agreement and am happy to go to court and prove I have the right to do what I have decided to do!
Sandra I commend you on your honesty however I know what we were told when we purchased with GVC and I know what I am being told now are completely different. I have while on holiday last year in Ireland met several people including 2 retired businessmen, a doctor (all from the UK) and a retired 3* General and they all felt they have been lied to and deceived, so while you were being honest an awful lot of your colleagues were not!
I am actually taking leagal advice because when my wife died in 2008 neither I or my solicitor were made aware of the fact by DRI that I did not have to take on the obligation of the timeshare, but could have relinquished it they just transferred it into my name, so obviously the people in Lancaster were also economical with the truth when my solicitor spoke to them.
I agree the cost of living has increased as have cars etc but management fees increased by 35% in one year and as far as i am aware nothing else i buy has increased by this much!
With regard the accommodation again I accept it is generally good but when I stayed in Tenerife it was not 5*, I went to Ireland (to use up the points i had paid for which had i been informed correctly I would not have had to do!) last year and again good accommodation but not 5*.
I am in a position now where i cannot derive any benefit from paying over a £1, 000 in management fees I can get a very good holiday anywhere in the world at a time i want for less than that, so all i want is to do what i have been told i could do by numerous employees over the years, and that is stop using the points, and not have to continue paying their fees.
Here is an interesting piece!
This is really interesting found this complaint I know it is quite long but it is worth the read!;
Diamond Resorts International here on the island of St Maarten in the Netherlands Antilles, this country was not on your list, had bought SUNTERRA FLAMINGO BEACH RESORT as well as ROYAL PALM BEACH.
The Maintenance fees went from in the $700 mark to $1008 each week.
They then added on Collection fees, Late Fees Interest each different but over $200.
A court injunction was placed but they defied that and sent out Termination of Leases Letters in April 2009.
My THIRTEEN YEAR OLD daughter was sent TWO letters by Certified Mail for the foreclosures!
Their Legal Counsel ELIZABETH BRENNAN ESQ said she would take legal action against me and denies that Diamond ever sent thos letters which were sent to THE BAHAMAS so I received them months later and the post office was not going to give them as they were sent to a minor of 13!
They claim that when they type in my address IT AUTOMATICALLY COMES UP AS THE BAHAMAS
Another comment "TIME IS MONEY AND WE WILL NOT WASTE ANY MORE TIME IN CONTACTING YOU'
We went to check in and were told our weeks were forclosed.
The Resort Manager a LOU told me 'Get a lawyer"
'If you want to stay we can give you the rate of $89 per night"
Having already collected twice $1008 plus twice $31.56!
They refused to contact us.
there is another court hearing here November 3 2009.
No Maintenance fees can be paid at the resort.
He has closed the sales office.
The only thing growing is the restaurant that is spreading like a cancer and most beach front units now look at the kitchen instead of a sunset.
I also bought two weeks from an owner recently.
DIAMOND RESORTS refused to speak to me as a 'third party'
They were however happy to deduct the payments of $608, $308, $300 $400 $400 $31.56 $31.56
from the third party's credit card... mine!
When the owner called to get the transfers done she was told the weeks had been foreclosed.
This is how DIAMOND RESORTS INTERNATIONAL operates on the island of ST MAARTEN where there is no office with people to contact only mutes< EVERYTHING is done from Las Vegas.
The owner STEPHEN CLOOBECK also contributes to the Legal Counsel of a Senator under investigation as well as other political figures! With our Maintenance Fees?
Someone must investigate this man and the company
I have found that the land of the resort is under the name of 'SAINT MAARTEN TITLE LIMITED 'and the address is BONNINGTON st EDINBURGH SCOTLAND! for land on the island of St Maarten and the CORPORATE OFFICE is in LAS VEGAS USA
Now we have DRI's response;
[04/01/2010] Patrick Duffy/DRI: Hello Pamela Jenkins.
Contrary to your request, this is to inform you that you will not be receiving a settlement of the frivolous claim that you have posted here. Instead, you will be sued by us this week for defamation, intentional interference with our business, punitive damages as well as a demand for you to pay our attorneys fees and court costs. Your allegations regarding Diamond Resorts International® and Mr. Cloobeck personally are completely false, defamatory and done maliciously by you to damage the reputation of the company and Mr. Cloobeck personally. The most absurd portions of your post are your allegation of fraud along with your allegation that maintenance fees are used for political contributions, all of which you know are lies. Your improper and illegal actions will not be tolerated. Despite my numerous communications with you, you persist in making things up and harassing our company and team members. You have taken it too far now with your complete fabrications. You will be sued this week.
Elizabeth Brennan, Esq.
Executive Vice President and General Counsel
Elizabeth.brennan@diamondresorts.com
There are several other posts but this is GREAT!big grin
[01/05/2010] Pamela Jenkins: I would like you to know that there was a court hearing and the above threats from Elizabeth Brennan were thrown out by the Netherlands Antilles Judge and as he said THE TRUTH IS NEVER SLANDER. I won my case against Diamond resorts and Stephen Cloobeck and as soon as I have the English Translation of the judgement it will be posted.
I actually heard about the case from the lawyer involved in the Class action suit and Diamond sent THREE letters, two with the wrong name and they arrived after the court hearings
Pamel Jenkins
The site all this is on is called CanYouTrustThem.com
February 8, 2011 at 8:52 AM Edit (10m left) Delete (10m left) Flag Quote & Reply
« Previous 1 2
So Mr Duffy what do you have to say for yourself now?
It is interesting that Mr Duffy appears to still be in hiding particularly since it his contention that there are only one or two malcontents that are anti DRI!
I have found this site http://www.blagger.com where there are a lot of complaints relating to the bully boys DRI have hired to harass, bully, intimidate, scare, threaten, and con into paying even more money so they can buy up more companies and screw more owners for high management fees while selling cheap holidays in the accommodation their members are paying for on Expedia etc! I am highly amused and find it ironic that DRI along with their appointed resale company have hired another bunch of shysters to try and collect money from the refusniks, maybe it indicates the circles that DRI executives move in!
Come on Mr Duffy come out you know you want to! Be a man and fave up to your accusers! I mean your company are so honest (but obviously are not able to count!) and upstanding and after all there are only a couple of troublemakers!
Has anyone noticed how the mouthpiece for DRI has been very conspicuous by his absence of late on this site? I do wish he would come back and actually answer some of the questions! It would also be great to see how he would put a positive spin on the courtcase they lost in St Marttens! Come on Mr Duffy show yourself!
When I sent my certificates back they returned them to me with the letter (which is unsigned!) at the end they did say under exceptional circumstances they may consider allowing someone to relinquish their points. However one of the exceptional circumstances was the death of the points owner! They would then at their discretion on seeing the death certificate make a decision! There was one proviso though that there were no family members to transfer points to! so not only are they claiming i am tied to them for life but that they can make me tie my children to them for life as well! I am not sure however how they could effect the transfer of ownership if i was dead, or how they could force a corpse to pay management fees! There are an awful lot of people now fighting them and a protest group has started in the UK called DRIP protest group over 600 members and climbing!
Very interesting keep me posted as to how the research is going! I have received my first letter telling me i am not able to resign! Let battle commence!
The complaint has been investigated and resolved to the customer’s satisfaction.
probably u must be responsiable for your bills and PAST DUE AMOUNTS. if you pay ur bills on time and ready all terms and conditions then nobody has to be harrassing u to pay any bill, instead if you are super past due then any company has to call you and send u letter, you should not wait until u have the bill over past due over you to be responsiable and be mad for somebody calling u to remind u ur obligations.
It seems to me that the problems here seem to be related to the American side of the company. I know many members of Diamond resorts in the uk who are extremely happy with their points, love the accommodation and service and feel that the maintenance fees are value for money. I also know ex members who were looked after by Diamond in particular Patrick Duffy and would recommend the company 100%. ? I am mystified. As for maintenance fees. ? Over the years since GVC days.. Let me think 8 years ago, possibly more... have not wages, housekeeping, expenses, etc. etc. .increased to great proportions. Surely this would be the case for the upkeep to 5 star standard of the resorts? If you purchased a car, the servicing would be great or you would buy another and scrap the old one. In gvc days how many resort options did you have? How many do you have now? I fear if costs are too high you should blame the economy and not a company that are striving to give the best in a tough climate. Now down to the paperwork that YOU the owner signed.. This is a big step, you will have looked into this before signing surely. You then have 14 days with which to get a solicitor to go over the paperwork. I am distressed to read such ignorance. I am no longer an employee but I feel I have to say it as it is. The resorts are beautiful, the countries are many, the staff are accommodating and the value for money is exceptional. You cant just buy something and change your mind. You are told at time of purchase this is an investment into a lifetime of holidays not a financial investment. I know because I have always explained all of the above facts before I have allowed anyone to sign the paperwork. No alias names on my part. Sandra Bartholomew . EX employee.
Sorry that is Loathe not Loath, the latter is what one should feel when presented with a magic points membership contract from Diamond Resorts International.
loath
–adjective
unwilling; reluctant; disinclined; averse: to be loath to admit a mistake.
Loathe
–verb (used with object), loathed, loath·ing.
to feel disgust or intense aversion for; abhor: I loathe people who spread malicious gossip.
definitions courtesy of Dictionary.com (giving credit where credit is due)
Datrick of Puffy wont be back on this board the fire is too hot for him and he knows he will just get slammed again and again if he returns. His last posting was December 20th when he thanked me for my opinion about what a crappy bunch of used car salesmen DRI executives are and wished me a happy holiday (he is so nice) He signed off and never came back. I am assured he still works for DRI, I guess this board was a loosing battle and his boss had him focus other battles to fight elsewhere that maybe showed some promise of winning. Datrick must get rather discouraged with all of the HATE for Diamond Resorts International found on this board.
You know the saying if you can't stand the heat... I miss his charm and witty banter, don't you?
JK Datrick,
I really loath you and the organization you represent. If you (Datrick) and all of the fudge packed Executives at DRI stopped breathing right now the entire world would undoubtedly be a much better place to live, even Egypt and Iran and the entire middle east for that matter would probably be at peace, just knowing that the air breathing ### sucking pieces of [censored] that run Diamond Resorts International were all dead...
This is just a personal opinion (Brenner put your lawsuit down, I have a right to my opinion, it says so in the constitution that would be the first amendment, just in case you missed that lesson in school)
CVO
This company is unbelievable. What a tale of woe they have left across the UK and North America. I have lost my timeshare at Garden Lago that was working fairly well ( fixed week with RCI) changed that to points with Sunterra in 2005 at a cost of £4500. DRI then take over and ever since no availability and through the roof costs. Gave up membership in 2007 left with no fees owing, now debt collectors' letters and phone calls. Not paying another penny. See DRIP site. Very good advice.
Good luck all. Neil
So you have written proof that Diamond Resorts will not let you resign from their magic points?
I would sure love a copy of that letter, how can they force someone to be a member for life especially in light of the hosing they are currently giving their members. Every contract has an out...
CVO
In doing a bit of Research on Diamond Resorts CEO Stephan Cloobeck I found an interesting quote;
The setting;
During an interview after a very heated board meeting with regents for the Navada University system regarding instate tuition fee. The article is interesting and gives more background on THE MAN himself, but the quote tells the story of the man...
Direct quote from an online article from the Las Vegas Sun.
Heather Rawlyk
Friday, Jan. 30, 2004 | 11:14 a.m.
...
In the hallway Cloobeck told a small group that if his business had overcharged people and refused to pay them back, there would be a criminal complaint from the attorney general's office.
Where's the criminal complaint against them? Cloobeck asked. This is so wrong and incorrigible that we would have elected officials acting like an (expletive) circus. Its simple, give all of the people their money back...
http://www.lasvegassun.com/news/2004/jan/30/regents-reduce-in-state-tuition-standard/
see the article yourself, just want to share with everyone what a great man they have running Diamond Resorts hypocrisy and self importance.
CVO
wont issue refund
hi were to start.well with there high preassure sales tactics we bought the sampler package for john grimmer in williamsbug va.well after we bout it he assured us if anything happens and we cant make it they woulod refund our money.well i had to change jobs to back otr the road driving.and my wife has had kidney fealure and cannot travel.i called back in oct to request a refund due to us not being able to travel.due to illness.the lady said she would refund our money.on dec 22 i called back because i still havent recive refund .i was told that we would not get a refund and our time had expired to use the sampler so we would lose all of our money.so to make a long story short dont buy from diamont resorts you will be disapointed.
The complaint has been investigated and resolved to the customer’s satisfaction.
Mr. Cloobeck founder and CEO of Diamond Resorts made political contributions in 2008 of $89, 340.00 and $198, 730.00 in 2010 all this in the middle of the worst economic crisis in 80 years, and 2008 was the same year my maintenance fees started heading up at a rate which to this day has not slowed. something smells fishy in Denmark if you ask me...
according to the website;
http://www.campaignmoney.com/political/contributions/stephen-cloobeck.asp?cycle=08 2008 contributions
http://www.campaignmoney.com/political/contributions/stephen-cloobeck.asp?cycle=10 2010 contributions
That is more than most people make annually, and we still wonder why this industry is allowed such latitude. I am curious why a big company Like DRI is allowed to operate like this, regardless of the LEGALITY on the issue, forcing people in to foreclosure as fees -not mortgages- are raised to the breaking point of most families in order to finance the DRI beast a company can have this many folks up in arms around the world over the treatment they receive from Diamond Resorts International. Still nothing is done, where is the consumer protection. It is possible that some people may think that donation dollars are worth more magic points than tax dollars when it comes to justice for the people.
My two Cent
CVO
The Irony is uncanny dont you think...
Mr. Cloobecks empire is falling down ohhhh that is tooo bad I'll shed a tear the day they slam the cell door.
CVO
In doing a bit of Research on Diamond Resorts CEO Stephan Cloobeck I found an interesting quote;
The setting;
During an interview after a very heated board meeting with regents for the Navada University system regarding instate tuition fee. The article is interesting and gives more background on THE MAN himself, but the quote tells the story of the man...
Direct quote from an online article from the Las Vegas Sun.
Heather Rawlyk
Friday, Jan. 30, 2004 | 11:14 a.m.
...
In the hallway Cloobeck told a small group that if his business had overcharged people and refused to pay them back, there would be a criminal complaint from the attorney general's office.
Where's the criminal complaint against them? Cloobeck asked. This is so wrong and incorrigible that we would have elected officials acting like an (expletive) circus. Its simple, give all of the people their money back...
http://www.lasvegassun.com/news/2004/jan/30/regents-reduce-in-state-tuition-standard/
see the article yourself, just want to share with everyone what a great man they have running Diamond Resorts hypocrisy and self importance.
CVO
timeshare sale rip off
Claimed that they had a buyer for our timeshare required an escrow fee of $994.00 and an owner to owner fee of $2, 873.00. I told my husband too good to be true (we were getting a significant profit on our timeshare) He sent the money and no one ever answered that phone again! Also goes by the name Timeshare Owners Escrow, 10101 Reunion Place, San Antonio, TX.
Uh huh. And the "Center for Legal Justice" wants their money upfront before they will even consider helpingyou. I say it's yet another version of the same scam that stole your money in the first place. And "antiscamangel"? If you work for the Center for Legal Justice, why are you using a gmail account? I'm pretty such the Center (if it was real) would have actual email addresses for their employees.
If you've been scammed and want to try and recoup your money, and you used a credit card to pay off the original thieves, contact the credit card company directly. Include names, dates, phone numbers, amounts - whatever info you can give them. You might get your money/credit card refunded, you might not. But you don't need a lawyer or special company to do this.
Also, be aware of yet a third (or fourth) level to the timeshare scams. This occurs when a "courier company" calls you, saying they have a check and need to deliver it within 24-48 hours. They, of course, want an upfront fee to do so, and want it wired via Western Union (which is impossible to stop or recover).
Your friendly (formerly) scammed bystander who now just wants the ###s to stop calling
I work for the Center for Legal Justice. If you want to get your money back email me at "antiscamangel@gmail.com"
I fight the good fight:)
K
We bought a diamond resorts package only to be lied to, scammed. For thousands of dollars we have gotten 3 night in their condo or apartments in Kissame fl. Only place ever available a dump with a pool so far away you would have to drive there. We were promise airfare hotel to Hawaii which we couldn't get. If one sales person couldn't sell us something they kept sending some else over to us kept trying to more money from. They sold us two samples package, which we didn't know about.We have already paid for our 3 night stay in a dump. plus we are paying interest. We are paying out of our retirement. Tired of this BS. We want my money back. Kathleen and Peter Harris
injured
So, in all fairness to your health and safety, if you're going to be a guest at Villas de Santa Fe, make sure you're a litigious hypochondriac and have a video camera ready, a sample bag and a good lawyer because my former attorney, was terribly inept at best. I could never recommend another Diamond Resorts property to anyone.
These crooks are not just in Santa Fe they are ripping folks off globally
Vacation Owner...
maintenance fees
We bought our first week in July of 1999. The maintenance fees at that time were three hundred dollars. We decided to buy an additional two weeks, found that fees continued to rise at unreasonable rates, so converted to "the trust". What a joke. In December of 2009, fees exceeded 4, 600. We called the company to explain we would be making our payment in April. When we called that month, we found we had been eliminated from the trust...no second notice (they said a registered letter had been returned with addressee not available. We have lived here for 20 years)...no NOTHING. They are more than fraudulent and scam artists; they are thieves.
The complaint has been investigated and resolved to the customer’s satisfaction.
Exactly what i was thinking 40, 000 new victims for this despicable company to fleece, scam, rob choose your own adjectives! I suspect there will more complaints once it all goes through the Tempus members are n for a nasty shock!
Ah Patrick: I see that you are buying up Tempus Resorts INternational. Is that what you are doing with our money!
Another 40, 000 victims for you to feast upon. I guess that you will be changing their terms as well.
If you are a "member" of Tempus, you will find this site very useful: http://drip.webs.com/
We will help you to cope with your Diamond Resorts problems. We look forward to talking with you.
I think that "not happy" understates the case. In reality we are all howling with rage. It is only English politeness and reserve that stops me from telling Mr Duffy what I really think of DRI and of him.
Come out Mr Duffy, Chief Experience Officer. You are responsible for creating a lot of misery. You need to face your victims and provide an answer.
I know, from your answer to another victim, that you sleep well at night. Shame on you. A decent human, responsible for what you have done, would never be able to sleep a wink. Even if what you have done is legal, in some narrow highly technical sense, it is highly immoral and totally reprehensible.
Come out!
Thought i would share these gems!
copied and pasted from the diamond resorts forum:
We hope in the days, months and years ahead, you find your vacation ownership with Diamond Resorts to be a seamless branded hospitality experience, every time.
We thank you for your patience and understanding as we develop a seamless product that offers both simplicity, choice and comfort to our members.
Diamond Resorts International believes that the people we should listen to the most are our customers. We appreciate your feedback as we listen to your inquiries and concerns.
From our values to our philosophies, Diamond Resorts is committed to a customer-centric culture, delivered at every hospitality touch.
We recognize that every member of THEClub has needs that are unique to them. DRI is dedicated meeting those needs, and to providing its guests with effortless and relaxing vacation experiences every time, for a lifetime.
Customer service is a key component to DRI's success and we can assure you that our goal is to deliver honesty and transparency at every interaction with DRI's team members.
DRI would like to express regret that the information you have noted was not posted with the response by our moderator on the previous post. We were not attempting to mislead anyone; rather it is a case of simple human error.
You will find at Diamond Resorts International we thrive off constructive feed back. Though it is impossible to adapt to each members ideas, we do add this to our queue. We hope this meets with your approval.
are the above produced from the same machine that p duffy uses?
I am sure you can all relate to this!
here is another;
We recently conducted a survey whereby over 5000 of our members responded and in answering the key question regarding DRI’s performance - taking into consideration call centre service, resort grounds, the accommodation, the check-in/out process and team member service - the results showed that 78% of our members were more than satisfied. With such a large membership base, there will inevitably be a small number of members who have issues, but clearly the majority, and a very large majority, are very happy and continue to pay their fees and take wonderful holidays with us.
small number of members who have issues = 22% = 1100 = almost a quarter of those surveyed.
when does a small number turn into a significant number - 99%?
the survey was only regarding the 'seamless branded hospitality experience'. no questionnaire yet on the change of contract terms and conditions, lack of exit strategy etc.
So obviously were are all wrong DRI are in fact all warm and cuddly! Come out come out wherever you are Mr Duffy your public awaits!
Wow I am sure most companies would be delighted with new a quarter of their customers were not happy!
Come out, come out wherever you are Mr Duffy. We want to talk to you
Mr DUFFY is conspicuous by his absence, or is he just finding a suitable place to hide when the carpet is pulled from under him. This company is a disgrace, threatening letters from debt collectors and evening phone calls. Marvellous customer relations. PLEASE, PLEASE READERS DO NOT GET INVOLVED WITH DIAMOND RESORTS>
Great answer Mr Duffy! Do I sense some pique in your response? Your company are basically crooks, you do not deliver what is promised the accommodation is nowhere near 5* the management fees are according to informed sources the highest in the industry! Your points were sold on a basis of lies and deceit! You maintain that DRI are above board and honest yet any negative comment on the DRI site is removed, and anyone at one of your presentation who presents the facts to potential buyers (even though they are members) are asked to leave if you are convinced the people you have working for you are honest and are making sure the buyers are aware of ALL THE FACTS why have over 30% of your members refused to pay their management fees? You are like all your employees a crook and in any properly regulated business would at best be out of a job but preferably be in prison! I guess the pique is as a result of more and more people taking you to task! The days of DRI lying and deceiving people are coming to an end I guess it is time for you to dream up another name for the company so you can continue to rip people off for a little longer!
According to my recent research on one particular Diamond Resort, the "maintenance fees" exceed the market rental value by approx 64%
This result is based upon a direct equivalent example that I was able to find. There are many anecdotal claims that accomodation can be found for less in other resorts, but this seems to be a direct comparison.
For an appartment priced at 6500 points for a week to a Diamond Member (according to the 2010/2011 points table), it appears that a similar appartment, in the same development, costs just £510 to rent via Expedia. This is for Easter next year. It is therefore reasonable to assume that the price does not reflect any last minute special offers.
The Expedia price must include maintenance costs, finance costs to build the appartment etc etc. Hence it is difficult to understand how Diamond can effectively be charging over £800 for that week just for maintenance.
According to my calculations, at an assumed 80% occupancy rate over a full year, Diamond charges amount to around £34, 000 for maintenance on this one appartment. That does seem like rather a lot.
Please feel free to correct or comment on this as I am keen to get to understand this situation and I would not like to misrepresent anything.
Lady,
I sleep well at night...don't you concern yourself with that...Now, what is the point of your message?
Let me explain something to you;
If DRI did not decide to acquire and run these resorts correctly...You, and all the other uninformed owners and members whould be crying about losing your timeshare. Everyone, including DRI pays to own. Your maintenace fees pay salary, utilities, upkeep, etc.
Do you think since your purchase in 2000 prices have declined in Hawaii?
If you have a cogent question/inquiry my contact information is as such;
Patrick Duffy
patrick.duffy@diamondresorts.com
[protected]
How can you honestly sleep at night Mr. Duffy?
We also purchased a timeshare in 2000- from Embassy Resort at Poipu in Kauai. They sold to Sunterra and now Diamond Resorts owns the property. Our maintenance fees have DRASTICALLY increased since DRI took over operations-to the tune of 55%. It's the equivalent of highway robberty. The "board" is a joke-a quick google search will fill you in on that. Read the article from Mark Givens in the Garden Island. DRI threatened a lawsuit because he spoke the truth. On top of all this we have lost most of the amenities that were offered, such as our owner happy hours and orientation breakfasts. They raised the prices and honestly there isn't a lot to show for it.
Fortunately, we paid cash for our timeshare. We've continued to pay the maintenance fees simply because I don't have the time to try and sell it, but after renting a 4 bedroom house in Poipu through VRBO we're definitely disillusioned with the timeshare experience-and plan to sell it. By the way, the house cost less then our maintenance fees did this year.
incorrect billing
I have paid the yearly fees for the interval ownership located at The Point in Kauai, Hawaii and those payments have been credited to the wrong account. I am requesting official documentation listing the payments that have been credited to my account for the last three (3) years. I have been told by a representative of Diamond Resorts that my payments have been credited to the wrong account. This issue has been dragging on for at least three (3) years without resolution.
I have faithfully paid on my account and it is Diamond Resorts that has made the accounting error. I would like this issue resolved before I am wrongly foreclosed upon.
Please provide a detailed accounting either in writing or email for acct # 1469482 in the name of Mary B. Bell for interval ownership located at 1613 Pe'e Road, Kauai, Hawaii. My email address is [protected]@aol.com. I can be reached by phone at [protected]. My address is:
PO Box 3031
Oakland, CA 94609.
My son, Phillip Bell is authorized to discuss and handle all aspects of this issue.
Your immediate attention in this matter is greatly appreciated.
Sincerely,
Mary B Bell
Thank you Ms. Bell...
A complete forencic audit was completed on your account on June 9, 2010. The findings;
1) • The address in Atlas on Ms. Mary B. Bell’s account was changed to the P.O. Box address indicated in her e-mail below in October of 2009 however, the address
history does not indicate that the address on 1469482 was ever the same as similar named account.
2) • Now Ms. Mary Beatrice Bell is claiming to have made payments that were misapplied to another account for the last three years yet we have not received proof of payment as requested from MBB and/or Mr. Phillip Bell on Dec 11, 2009/ Feb 23, 2010/ Mar 4, 2010
3)• There is no record of Ms. Mary Beatrice Bell attempting to contact us regarding her account between 2004 and December 11, 2009?
4)• The account balance for 1469482 was $5, 035.45 when the property went to auction on June 2, 2010. It was foreclosed on and the property has been transferred
We advised Mr. Phillip Bell via email on June 3, 2010 that I was having the account audited, I emailed him on June 9, 2010 to advise him I was ready to discuss the account and requested a time to call him. He has not responded and as such I am closing ticket number [protected]. When/if he responds I will advise him of the account status
Thank you for the opportunity to speak to your account clarification.
Yours cordially,
Patrick C. Duffy
Chief Experience Officer
Dear Mrs. Bell,
Thank you for this request for information. We will action this ASAP and be back with you to verify your concerns, and correct as necessary and required.
Patrick C. Duffy
Chief Experience Officer
customer service
Today I called Diamond Resorts [protected] and asked for the representative who has been working with me to update my past due accounts. I never had problems in connecting with her but this particular person who answered the phone refused to transfer my phone call. she was very rude and sneaky. she asked for my information to update, then when she said that the person working with me is not available and that I have to work with her. she went on and on to lecture me about my past due bills.
Because of our stocks went down and my funds are limited, I am trying to work payment plans which I like doing with the person who is so nice and so professional in dealing with her customers. If Diamond wants to change their bad reviews which is unbelievably numerous, they have to fire collectors and sales agents who should are bringing bad image to this Company.
With the economy right now and tight competition, businesses should work with their customers with respect and should be flexible.
To the CEO: Her name is Teresa and I don't know her last name. She is definitely uncapable, rude and unprofessional.
they are so bad, i got divorce almost 4 years my ex husband did not pay this thing and now when i tried to make a plan payment they are just ignoring me. this is terrible and i am just trying to clean my credit report.
Hi all
Some good news from the UK. eg - TCA http://www.timeshare.org.uk/news.html
" Kings Ransome Holidays (Peachy Leisure) yesterday took a large number of its Members to Court in Manchester. Kings were attempting to claim back management fees and other monies from said Members.The Judge STRUCK out every claim, and told Kings they were liable for ALL defence costs, and ALL Legal costs."
It seems the LAW does not like scamming timeshare! It also just so happens that this company had the same contract type as the company for this thread. Shame on them!
Wheres duffy?
Why not email Mr Cloobeck personally apparently he answers every mail he receives! Oddly though no one I know has ever had a response when they have done this! Maybe he has crawled under the same rock as Duffy!
Hi all
I have stopped calling your representatives salemen - conboys is better suited. They con the buyers and a man wouldnt do this, hence boy.
Some interesting events taking place in the UK courts re misrepresentation and a lack of cancellation rights with timeshare contracts. Keep sending the demand letters, US based phone demands and debt collector demands Mr Duffy. They are all recorded and kept as evidence for later haressment use in the courts.
[censored] and fan come to mind...
Hey Dick07
Did you get that money back yet? I think I see vultures circling a dying carcass somewhere in Nevada. Unfortunatly when this ugly beast does die (none to soon) we the consumers will be left holding the bag o' cr@p they leave behind as they scatter to the four winds with our money. Is there a line on my 1040A where I can deduct as a loss on an investment? The guy at the presentation said it was an investment didn't he?
CVO
Hi all
I WANT MY MONEY BACK NOW!
My husband passed away 6 months ago and I just received a bill for our timeshare. I am no longer able to pay or travel - 89 year old. How do I submit or relinquish the timeshares back to you? We purchased it for $18, 000 in Williamsburg.
Dear Aninep,
We are happy to assist you...The number you are calling is our Collection Department...Do you need the services of this department?
If I can assist, please email me your contact information at---patrick.duffy@diamondresorts.com
Yours sincerely,
Patrick C Duffy
Chief Experience Officer
rude & lying
I wrote Diamond on March 6, 2010 with no response asking them to transfer maintenance fees to San Luis Bay Inn. This was after I was told they were not yet transferred by Fairfield Management Resort. I paid club dues not recognizing until today Diamond collects maintenance fees for all locations except San Luis Bay Inn. I verified my account with Diamond showed $0 in maintenance fees dues in addition to club fees believing they were paid. Their site indicates they collect both. Nowhere on their site dso they indicate this policy is not applicable to San Luis Bay Inn. If you call the automated number, however, they indicate they are unable to take payment for San Luis Bay Inn. As a result of Diamond’s not specifying this deviation in policy, I owe a collection agency $649.49 for $240.92. One simple phone call or an explanation of the deviation in policy on their web-site would have handled this matter. Or for that matter, indicating what the fees were that I initially paid for.
Their response when I called Diamond Resorts this morning and pressed #0 (you can't get anyone from their corporate office). The person indicated to me that I should have known better. He told me “it has been years since Sunterra collected fees and that I didn’t haven’t my facts straight.” I told him that I have a copy of my VISA statement for 2009 showing otherwise—he hung it on me. Unfortunately, I find their people arrogant when they are ill-informed and make no effort to remedy their mistakes.
The collection agency said this also happens with RCI. They use the words maintenance fees and confuse people. In all honesty, owning a time-share is not worth it-- I find that I am dealing with people who don't care or not willing to help you. This is not the first time that Diamond has been so rude to me, or cost me money. I believe they do this to get more money from the collection agency.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hmmm...so what happened?
Hey Datrick,
Webster asked me to help...
Libel --[lahy-buhl]
–noun
anything that is defamatory or that maliciously or damagingly misrepresents.
MISREPRESENTS being key here, if it is the truth then it is not Libel.
CVO
George Associates,
The only thing Datrick O' puffy can do is help convert you to more points and less money in your pocket.
CVO
Nikodog1
DRI TOOL! or someone else is paying your fees like a spouse or parent.
CVO
DRI is the best thing that ever happened to my family! They are a great company there contacts are clear and if we ever forget or have a question we take the steps that or command since to call or email! We get answers in minutes or with in a day!
George Associates,
Well, you just spent the last few hours in wasted futile effort.
You did come across my name...However, I've received no email... Do you think someone on this web rag is going to assist you? Other than me, if at all possible.
My email is above, if I can assist, please email me.
Cordially,
Patrick Duffy
Jojobee,
If you only can libel a person on this board...then I am afraid you are too far gone to assist.
However, if your situation has a remedy that is congruent to your signature on your contract and paperwork, please send me an email at;
patrick.duffy@diamondresorts.com
If you have permitted your situation to go too far...Well, email me anyway.
Best,
Patrick Duffy
I have just spent the last few hours reading through various pages on this site, all relating to DRI. I bought timeshare in the UK, many years ago from GVC which was then 'taken-over' by Sunterra & finally DRI. I was always assured that if my personal circumstances changed & I could no longer afford to pay fees then I could 'sell' my points & exit from ownership.
So not true. That may well have been the case when I signed my original contract but with each transition has come an ever increasing array of constraints & of course, fees. In accordance with DRI rules, I am not permitted to 'sell' the points (except to existing owners), besides NO-ONE wants them, everywhere you look people are trying to get rid.
I am now retired, gone through a divorce & living off my work pension & still trying to pay off a mortgage so I cannot afford to take a holiday aboroad, let alone pay over £800 a year in fees. I have lost thousands of pounds to these companies in purchasing points & I now owe DRI over £1800.
Their answer? 'Pay up or we will pass the debt to a collection agency!' Well you're going to have to and we WILL have to sort this out in a UK court. I agree with a previous post; there are many people in the same position as I am, if ALL of those disgruntled owners refused to pay their fees maybe DRI would pack it in, sell off the real estate (bought using OUR hard earned cash) & go into some other business more suited to the talents of their sales teams.
I wonder when the authorities in the UK & US are going to start taking notice & react to what is going on out here?
Patrick Duffy huh you are a liar just like the rest of them. Your business tactics at Diamond are DISHONEST and just flat out WRONG. The Diamond Difference, YES so different that you will never get the truth and just get the run around like the rest. Horrible COmpany and just out right CHEATERS
Dear Sir/Madam:
I can assure you no one will assist you on this forum except me...On behalf of DRI.
We do care, a great deal.
If what you write about is concrete, please contact me and identify this occurance.
Thank you for the opportunity.
patrick.duffy@diamondresorts.com
Patrick Duffy
Chief Experience Officer
excessive charges, unfair practices
How can Diamond Resorts, specifically their Board of Directors, justify charging a 25% collection fee. I received a bill for my maintenance fees on Feb 22nd with 5% late charge added since it was due on Feb 1. This was the first bill that I received in the mail but they had apparently mailed out the first bill back in November 2009. I can't blame DR for me not receiving the first bill so I immediately paid the 1220.80 balance online through their website and swallowed the late fee. On the website however my balance showed I owed $1526 not $1220.80. Thinking this must be an error I just paid the 1220.80. When I called DR Finance Service this morning, I got the most shocking news that I had been assessed a 25% collection fee for not paying the maintenance before Feb 15th. I calmly explained that this was the first billing notice that I received so perhaps they can reverse or reduce the fees since I paid immediately upon receiving this second notice. No go with the agent named Teresa nor the supervisor Dan. The timing of the statement mailing clearly offers no other purpose than to let the customer know that you are now screwed. The statement has a due date of Feb 1 and a statement date of Feb 17- two days after the mandatory 25% collection fee! So they conveniently send it out when they know there is no way for you the avoid the collection fee that is written somewhere in their policy sheet that the average owner does not read thoroughly. So I ask Why not send the 2nd notice before the unjustified collection fee kicks in! And Patrick Duffy- Chief Experience Officer of DR, how the hell does your DR board of directors justify a 25% fee for being 2 weeks late from the Feb 1 due date ! I don't even think mortgage companies charge $305 for being 2 weeks late on a 500K loan for a house you live in every day of the year! Why does your company deliberately create such policies that alienate owners. Is this the Board's way of ensuring that they have a large enough pot to fund the hefty bonus they soooo richly deserve. I hope there is a class action suit that looks into the practices of DR. Count me in Hafter Law firm of Las Vegas. I would be happy to sign on that document. Patrick Duffy, if you are really concerned about the horribly negative image that your company is gaining, I would expect to get a response from you at [protected]@yahoo.com. If not then your silence will say it all.
The complaint has been investigated and resolved to the customer’s satisfaction.
Pretty sad when a customer gives praises for a good job for something that should not have been a problem to begin with. Like saying what a good job the phone company does by providing phone lines, oh great job AT&T for selling phone service and providing it too...
What a pathetic attempt to put a good face on an ugly monster...
CVO
It's only fair that I follow up my complaint with what DRI, specifically Patrick Duffy, has done.
Briefly summarizing, I submitted my complaint Tuesday night here.
The very next day around lunch time, Patrick Duffy emails me to acknowledge he has read my complaint.
That same night I check my account on the DRI webpage and see a zero balance, meaning the $305 collection fee had been waived. I also received a voice mail from Mr. Duffy himself this morning confirming the removal of the collection fees.
I have to give credit where credit is due. If Mr. Duffy is representative of the customer service provided by DRI then I must admit that it is without doubt one of best performing, most responsive customer service dept I've encountered. These days when we have to tolerate shoddy customer care from the likes of ATT, Citibank, etc., it is comforting to know that there are still companies that actually have customer service.
I am not saying I am completely sold on the business practices of DRI. There is still the issue of mailing out late notices 2 days after the large collection fee has kicked in, giving the member no opportunity to correct the problem, whether it's due to oversight or in my case, a delivery problem. And I am certain only a very small percent of owners are aware of this 25% collection fee kicking in 14 days after the maintenance fees are officially late. There is also the issue of transparency regarding the >30% increase in maintenance fees. These maintenance fees have completely erased the incentive for buying and keeping timeshares. If I am to continue paying a maintenance fee that can be used to pay for a similar size unit, then I need to be convinced that my initial 12K investment for lifetime vacations with DRI actually has some long termvalue. I know many feel the same way.
Dear ppaz98,
Responded to your email ay Yahoo.com...Look forward to assisting you.
Best,
Patrick
timeshare
I have been a GVC / Sunterra / Diamond member for 9 years and have watched the company develop. Your head line complaints are misleading. I have had reason to complain and have always had a response from DRI usually satisfactory. Yes they are not perfect but generally they are trying very hard and have an ethical approach. We have had great holidays from our points and visited places that we would never have dreamt of. Most of the people we have met whomoan about their membership have unrealistic expectations. Nothing is for nothing in this world you have to make it work for you.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same here joined GVC 9 yrs ago plenty of availability now with DRI virtually non where I want to go. My expectations are no higher than was promised when i signed up 5* accommodation wherever i went this is patently not true! Now not only do they want to tie me in for life but also claim that that even under exceptional circumstances before they will allow you to get rid of your points there has to be no family who the points can be transferred to! And before we have one of the DRI spin doctors dispute this I have a letter from DRI saying so! The lies keep coming from these people what we were sold and what DRI now claim we have are two different things! They are a bunch of shysters and sooner or later they will be called to justice! As for Mr Duffy's comments all i can say it HOGWASH! That is of course putting it politely!
Thank you for your candid thoughts...We both appreciate and work every day to earn these thoughts, sentiments and always based on our customer-centric actions.
We will always continue to provide you, and all our members the effortless holidays you are looking for.
Yours faithfully,
Patrick Duffy
Chief Experience Officer
Diamond Resorts International
relinquishing my timeshare
After my husband passed away almost two years ago, I was left with unsurmountable debts and notified Diamond Resorts that I could no longer pay the dues and wished to relinquish the property back to them.
I never received any word back from this request except to receive more than six phone calls requesting maintenance fees that were due and two letter threatening me with legal action. They do not care about the client. They only want to collect their precious dues. If you ever attend a timeshare presentation from Diamond Resorts, do yourself a favor and do NOT attend. They will hassle you until you either buy or try to keep you occupied with every available sales person and take away precious vacation time from you. These people are vultures!
The complaint has been investigated and resolved to the customer’s satisfaction.
If you're a Diamond Resorts International victim that wants to end your nightmare... We can help.
Call the Timeshare Exit Hotline: [protected] to learn more and avoid paying anymore maintenance fees.
My Husband and I invested in the Grand Vacation Club, back in the 1990's initially with £5000.00 and then with a further £7000.00 because we were so impressed and everything appeared to live up to the sales pitch. Beautiful Resorts and excellent service. We usually went to Santa Barbara in Tenerife and we were delighted. Gradually however we became disenchanted, as we realised that not all was sweetness and light.
1) At the time of purchase we were particularly encouraged by the " arrangements the company had with airlines, for cheaper flights.
This was withdrawn about 2 years after we were sold our points. We complained and were told it wasn't their fault the airlines pulled out. Therefore they were not able to help.
2) At the time of purchase, we were told that ALL sites advertised in the GVC catalogue, were wholly owned by them and that the locations were exclusively available to GVC members.
We found that ALL resorts were not exclusive and that Thomsons, Cosmos and even self catering individuals were staying on the site. When asked about this we were advised that the sites were not exclusively owned, as we had been told, but only certain rooms were.
As time went by my mother became seriously ill and I had to give up work and become her full time carer. I told the Company ( initially GVC then Sunterra and Diamond resorts) each time the Company changed hands, about the difficulties we were having, the Children didn't want to go, because they were harassed by sales people, and that the clientele was deteriorating, and we were left to pay Annual membership fees that we could not afford, and we were getting nothing in return. I cannot recall the last holiday we were able to go on, even.
We had to pay the fees plus late fees by credit card and now, we are still paying these off, a little at a time.
Eventually we were able to relinquish our Points, as my husband developed Skin Cancer and despite several appeals, this was the only way we could get out of the scheme.
We complained about the system not living up to the sales pitch we had been given at Pine Lake on several occasions, but were dismissed each time.
The Company even tried to say that despite us not being able to travel we could still use the pool and facilities at Pine Lodge so it was still usable for us. Then even that facility was withdrawn. I have just watched undercover boss, and feel that Steven J Cloobeck, seems a really nice and understanding guy, but I don't think he realises the full extent of dissatisfaction and problems the Companies he has taken over, have caused to long term customers, who are now rooing the day they ever heard of GVC, Sunterra and eventually Diamond Resorts. I hope he does do more undercover work, particularly in Europe.
I originally signed up with Pacific Monarch Grand Vacations. They sold me on the fact that even tough they only had 9 resorts that They had a deal with DRI on transferring points to be able to use their 300+ resorts with only a $100 transfer fee. Now DRI has bought out Pacific Monarch. Even tough they now own all the resorts I have to buy into another program at the cost of $8000 to be able to use those 300+ resorts again. So my original $18, 000 was not enough. I can only use the original 9 resorts. On top of that the quarterly fees of just over $100 is now over $300. I have completely paid for my resort fees at a cost of over $30, 000 Fees/interest and only have 9 resorts to show for it and not the 300+ I was sold on.
I may be able to help get you out of your timeshare [protected]
DRI now accepting deedbacks
The financial dept apparently Voluntary Surrender Program:
In order to qualify, the HOA (MFs) must be up-to-date and the owner must have a zero balance on the loan.
To start this process, the owner must send an email to: lossmitigation@diamondresorts.com with the subject line stating: Inventory Takeback.
In the email itself the owner must include:
-Resort Name
-Owner(s) Name(s)
-Account Number
-Inventory owned (ie. weeks, points, etc)
-any other important information regarding the deed
within 7-10 business days, the Diamond Resorts will send an action required correspondence, where the owner will have 15 days to return.
Note: the owner is responsible for any fees associated with the paper work, such as notary, postage etc.
__________________
Brian Rogers - TUG Owner
Hi all
We saw the above post back in December so we emailed DRI our details and received a ticket no a couple of hours later.
The time share is a three bed lock off in Florida we live in the UK, we didn't hear anything until the quit claim deed paper work arrived beginning of March. DRI charge $250 for possessing deed.
We got the quit deed notarized and sent to FCO for deed to be legalised £30 then sent back to DRI in las Vegas to end our time with DRI. We had no out standing payments due
Thank you for your post and I would like to ask who did you use in the UK to do the notarized paperwork. We own a 2 bed lock off in Florida and have just e-mailed them to notify them we wish to hand back. Any information you could give me to help the process would be really appreciated. Regards Cindy Cooper
OF COURSE the performance on Undercover Boss was just that ... a performance. You think they're going to be exposed to national TV with the truth of their company? Heck no! I don't see where any one questioned Mr. Pat Duffy's title: "Chief Experience Officer." What in the world is that?! I've been in the corporate world for many years and haven't seen that before. That's like a title a child would create on a play date. This isn't a play date - this is real people, real clients with real money. This IS a scam and it's a shame we can't do anything about it. If anyone comes up with a good solution, I'd be the first to try it out. In the meantime, try to discourage anyone you know from falling in this pit.
Please read this article http://nyti.ms/1K1GAVG. Very interesting reading. Their stock dropped after this article.
I tried to post again but was blocked
I truly hate reading this about DRI. I watch Undercover Boss every time it's on. I have see dozens of CEO's go Undercover on the show but I must say MR Cloobeck truly brought tears to my eyes with the way that he truly cares about his employees, his properties and his guest. To pay for his customers wedding cause a desk clerk wasn't properly trained was very heart warming. The way he treated his employees was truly impressive. I just hope it wasn't, just for TV ratings. I hope I find a resolution in our bad experience at one of his properties. I guess time will tell. I will report back as soon as I hear from someone from DRI. Kengholdonjr@gmail
I recently seen Mr Cloobeck on Undercover Boss and I must say I was very impressed with the way he handled situations he faced while Undercover. He definitely takes care of his employees an it looked as if he cared about his guest. Since then the family and I stayed at the Beach Quarter Resort at Virginiabeach. What an experience. I have tried contacting the HR Dept to no response. So far all I get is the run around. If I don't hear from Mr Cloobeck shortly I'm going to try calling once again. I will update my situation an any response if any that I get. At that time I'll go into the details of our week at this resort . ken Gholson. Marysville Ohio
getting rid of timeshare
We are another owner of a timeshare, ours is in Sedona AZ. ourfees have gone up, difficult to use, worthless, I see sometime ago someone was trying to get a class action going did anything ever happen with that It seems to be we have some fraud & misrepresentation which is going on what if everyone stopped paying their fees and just sent in a quit claim deed
The complaint has been investigated and resolved to the customer’s satisfaction.
Your concerns are duly noted...
Fees are decided/budgeted/agreed and voted by HOA's...Not Diamond Resorts International...
I can help you re-learn how best to use your membership...No one on this board can do that for you!
Email me at your convenience------patrick.duffy@diamondresorts.com
Thank you for the opportunity.
Patrick Duffy
Chief Experience Officer
Diamond Resorts International
maint. fees
Bought timeshare in 2003 at Powatan Plantation in Williamsburg, VA. Said maint. fees would not be much over $ 500.00. The first bill was almost $ 700. Up every year after. We upgraded (what a joke) in Feb 08. They said if we get in "the trust" our maint. fees would slow down and not go up much at all. They estimated $ 1, 102, which would be due Jan 09, got the bill for a little over $1, 200. Just received the 2010 bill for $ 1, 500. Up almost $ 300 in one year. How can that be legal. They lied to us from the very first day. From the time we first joined, they told me and my wife that we could go to Powatan or Greensprings and use their facilities anytime we wanted since we live close by. They even gave us a Greeensprings club card so we could get in. My wife took our kids there and when she got to the gate she showed them the card but they said she couldn't get in because her name was not on the roster. I have called, complained, emailed etc., with no help. They are liars and will tell you anything to get you to sign the dotted line. I would never recommend Diamond Resorts to anyone. The maint. fees are so high that I cannot afford them anymore. The timeshare was sold on the idea of keeping vacation costs down. What a joke.
The complaint has been investigated and resolved to the customer’s satisfaction.
This company is outrageous. Bad customer service. I guess my experience is not unique.
Art,
Good luck with that even if they provide you with some numbers there is a good chance they would be cooked. I have looked at our Maui Resort budgets from when we purchased back in the late 90's and compared to the ones from after the death of Sunterra's reign. First off DRI's budget adds several new line items like Administrative Support Fees at over a million and Admin Fees and management fees (on top of salaries for these "ADMINS"). Really how many times you gonna put your hand in the cookie jar, it is all a big money grab. Things such as reserves went from less than a million per year to 3.6 million over a 4 year period. (to sick to my stomach to look at it this year)
I would love to see where the all the "reserves" money is going each year. I'll bet there are lots of DRI hands in that cookie jar, but none of this information is made public (another reason SJC made this a private corporation was to reduce the public financial reporting requirements needed for a public corporation-IMO). Face it we got sucker punched and now the big bully is kicking us while we are down and asking how we like it.
How can tell Diamond Resorts International is lying, cheating and stealing your money... same as a politician, check for a pulse!
Cloobeck if your innocent then show us your books (the REAL ONES)
CVO
I have been requesting actual Financial results on which the current budgets for Los Abrigatos resort were based. Ihave been given the run around by custoer service personnel who have no idea or refuse to give out any inforation as to how I can obtain same. Please advise who Ican contact to get the inforation
Art Meehan
bananaana
Diamond Resorts Standard Answer will be;
DIE, file for BANKRUPTCY or call again in 2054... except they will probably be rude about it.
I really do not think they care about your family or your situation, "just send MORE MONEY and SHUT UP... STOP MAKING WAVES"
Good Luck
CVO
Mr. Duffy,
I don't want my timeshare anymore. I cannot afford to pay for these rising maintenance fees while trying to heat my home, put food on the table, and help my children through college. Yes, it all sounded wonderful back when we bought it, when the maintenance fees were manageable. Now that I have children and the economy is not as strong as it was, vacationing is not my family's priority.
Mr. Duffy, please point me in the right direction. How can I unload this "wonderful opportunity"?
I would guess their Bags are packed, new identities and an offshore acct. with all of our excess fees paid to DRI (notheld in St. Maarten's that is for sure). I just wish they would get caught red handed with their grubby paws in the cookie jar (MF, special assessment and other junk fees imposed on clubs and resorts). my guess (IMO) they have bought too many politicians/law makers to get caught at this point. I must give credit where credit is due, they are smart enough to not get caught so far...
The only other consolation is unless they repent from their evil, greedy, wicked ways there will be a special 90 minute presentation they will need to attend in HELL... and that contract has no expiration and "NO" is not an option, much like the presentations they force down members throats.
CVO
Concerned about the 2012 DRI MF invoice expected in a few weeks... I usually get hosed by these clowns in October.
With regard the St Maarten's thing where Cloobeck and co tried to sue someone for slander and the case was thrown out it appears they have now lost the appeal as well! Oddly Cloobeck and Duffy still remain very quiet on the sites that are criticising them these days!
Mr Askins the reason you have to be bothered by a salesperson is because it is a numbers game! The more people they speak to the more chance there is that someone will say yes! I also would like to congratulate you on being able to find availability at DRI resorts!
It is now becoming apparent that the reason Cloobeck has put the MF's up with DRI is so he can continue to fund his political contributions! This is despite being caught out using fees in St Maarten to back a politician under investigation on the island!
I have just paid my annual maintenance. I have 6000 points and barely use that many. My dues this yeara were in the area of 1100.00. At the current price for maintenance, I am almost paying half the cost of my monthly mortage payment on the resort. This is a bit crazy on the high maintenance prices. I have been a member for 6 years now and have been seeing annual increases in the 100-300 range every year.
People that I know that have time shares with other resorts with the same amount of points are paying 500-750/year. The big difference is that Diamond automatically enrolls you in II and the other companies do not. In my opinion, Diamond should offer you the option of the II enrollment. I never use II, as the Diamond resorts are the only ones that I use, so I feel that is just throwing money to the wind.
Also, when a member shows up at a resort, you should investigate the usage. In my case I use [protected] points a year. Why should I be bothered by a sales person on selling me more points. In the 6 years that I have had my membership, I believe that there has only been 1 year that I didnt carry points over.
Thank you for your time on this issue.
Mr. Askins
Perhaps if he is still reading these posts Mr Duffy would like to put a positive spin on this story!
Lawsuit vs Diamond Resorts Proceeding in St. Maarten;
http://www.tstoday.com/members/magaz...rts%20suit.pdf
Makes very interesting reading!
dishonest collection /foreclosure
Diamond Resorts International are dishonest and after contacting the Court House and Prosecutor I will file a case against them.
They have collected from my credit card the sums of $1008, $1008, $31, 56$31, 56 for the MFees for two weeks i purchased from a private owner.
When the owner contacted DIAMOND RESORTS she was told her weeks were foreclosed.
They also will not deal with me as they say I am a third party yet they were more than willing to TAKE MY MONEY OFF MY CREDIT CARD.
My other two weeks Ipaid the fees for as well
MY THIRTEEN YEAR OLD DAUGHTER RECEIVED REGISTERED LETTERS SENT TO HER TELLING HER WEEKS WERE FORECLOSED AND THE LETTERS WERE SENT TO THE BAHAMAS.
The "legal counsel' sent me an email to say that they never sent my daughter registered letters. This again confirms the statement that 'Lawyers are liars!"
I showed the letters to the Resort Manager who told me his hands were tied and he couldn't do anything.
I still have never received any contracts for my first two weeks and we have no proof of ownership.
I also never was contacted about the sale for Sunterra to Diamond Resorts International.
The person who contacted me by email told me "Time is money and I will not waste any more time in contacting you'"
I was also told "The BAHAMAS comes up automatically when we type in your address on St Martin!'
They have to be stopped
Kanga
Reference the www.canyoutrustthem.com
The Diamond resort people lost their case and the Judge told them they had to open an administrative/financial office where people living on st Martin can pay fees. They have not done it and it seems they have appealed the judgment where they lost.
Diamond Resorts have STILL not sent us any contracts and we have nothing to prove ownership.
The owners in America where the 'owner' of Diamond Resorts need to get together to disclose what is going on here on st Martin as there is very little to be done here locally.
Most of you are American and the owners in Great Britain feel the same.
My question is how can a ONE man show operate from Las Vegas with the Title in an office in EDINBURGH SCOTLAND.
Please ask someone there where are all the fees going to as the maintenance is not being done here on St Martin
We are all held captive my a one man show where the fees are absolutely ridiculous and all other resorts on St Martin are less than ROYAL PALM /FLAMINGO.
Why did he not stay at the resort when he came here on his learjet as the employees told us all?
it is time now as the Judge said in the court that the TRUTH is not SLANDER and as he told DIAMOND's Lawyer there are so many complaints about their company that it is to be questioned what is going on
KANGA!
The complaint has been investigated and resolved to the customer’s satisfaction.
JC this may explain what I have seen in Tenerife. Perhaps they have a systematic policy of doing thisand that is why the open market rental rates are so far below the maintenance charges. In your case the difference is relatively modest. I found one case in Tenerife where maintenance charges exceed open market rental by 180% ... in other words nearly three times as much. I think that we all feel ripped off.
Dear JC,
I would ike to help you or assist in most any way...I however need to know your concerns to be able to action for you. Please email me your contact information at;
patrick.duffy@diamondresorts.com
Patrick Duffy
Chief Experience Officer
Diamond Resorts nternational
hi all it seems that DRI are rent out almost all the unused appartments for less than our MFs as we own at Garden Lago and for Sept 2011 was going to none members for only £841.51 when we paid just under £1000 for this years MFs so not only where we ripped of when we first got our 2 weeks at £22000 with a lie that we had a 14 day cooling off but are get ripped off with
J C
Hi "Fedup"
Can you point me towards the French case? A precedent may be very useful. Diamond are certainly sensitive about any discussion concerning the use of maintenance fees. They react aggressively if anyone suggests that they are using them for other purposes. See this link: http://www.canyoutrustthem.com/index.php?go=details&id=5899&adv=yes
They also ignore detailed questions about the weekly cost of maintaining any appartment.
It seems to me that Diamond Resorts International must be in a dire financial situation - I certainly hope so! They are unable to maintain their membership as people either die, get declared bankrupt or simply default on maintenance fees that are indefensibly high.
A recent case in France issued punitive damages against a similar company after it was demonstrated that they were using maintenance fees to cover company running costs. This is completely illegal but seems increasingly obvious that of Diamond Resorts may be guilty of the same thing.
This company needs to be brought to account and their immoral practices made even more public. Members, we have all been ripped off, the product we were all sold is not of merchantable quality. If it were, they would be happy to redeem even a fraction of the purchase price paid for points. Instead they seek to enforce an immoral and unethical contract apparently for the 'benefit' of its members...
We need to fight for what is right and decent and see this company exposed for what it really is. - Diamond, you are cheap peddlers, extorter's and completely unethical in your operations. Nothing less than organised crime targeted at the middle classes.
Dear Mr Duffy:
Dear Mr Duffy
I have read the various comments on this blog and would like to ask a simple question.
There has been much discussion about the rises in management fees. Concrete facts seemed to be in short supply. I therefore did some research.
I found that Expedia were offering appartments for rental at the Santa Barbara Golf and Ocen Club in Tenerife. One two bedroom appartment cost £510 for one week at Easter next year (2011). This is far enough in advance that it should reflect standard prices and not any form of special offer.
Looking in the DRI points calendar, one week in a two bed appartment at the Santa Barbara Golf and Ocean Club "costs" members 6500 points. Looking at the invoice that you sent to me for maintenance fees, this would equate to more than £800 in maintenance charges.
It seems from this that you charge around 60% more for maintenence that casual holidaymakers would pay to rent... without the costs of buying points and the annual commitments to DRI.
Looking through the various blogs containing complaints about DRI, it would seem that this is not an isolated situation.
Can you explain why your maintenance charges are so high? I would have expected members to be paying substantially less than casual travellers given that they have paid so much to buy points in the first place and that they are committed to holidaying with you.
I think that we would all appreciate a breakdown of the expenses incurred in maintaining one of your appartments for a week.
Regards
Robin
Have you corresponded with Diamond Resorts? Reads as if you are corresponding with parties that cannot help your situation.
Who did you purchase from? Did you look at the property before buying (Toppers restaurant)?
Who is responsible for the MFees? You or the person you purchsaed from? How did Diamond Resorts come upon your credit card? Did you get a bill from Diamond Resorts International?
Before you write misinformation, your facts should be clear. Please email with your contact information to
patrick.duffy@diamondresorts.com
Patrick Duffy
Chief Experience Officer
fraudulent charges
Like many others I have tried to relinquish our membership of Diamond Resorts International - a type of timeshare holiday company who operate a points system. The annual management fees ( originally promised not to exceed an annual increase of 2 - 4%) have now increased by circa 37% and many members like ourselves either cannot afford ithem or do not believe the company offers value for money - it is possible to purchase a comparitive holiday for less than some of the membership fees and at a time and location of choice.
I have written to DRI asking to relinquish our membership, even offering the points for no financial reward even though they cost £3000 to purchase back in 1995. DRI eventually responded saying 'they do not operate a programme to enable members to relinquish their membership' and outlining some other options - none of which are viable given the huge amount of complaints about DRI on various websites and blogs which makes finding a purchaser very unlikely.
I am sure that such an increase in fees cannot be lawful and that this system of membership with no option to cancel constitues a mis sell. Judging by the large number of complaints about DRI on the internet I am sure this company should be investigated by Trading Standards or by Watchdog.
The complaint has been investigated and resolved to the customer’s satisfaction.
pressure sales and no availability afterwards
The high pressure sales "tour" we took not only lasted over 2 hours, but I would have sat there all day if I did not finally say OK to something they were selling. The parade of people that came to our table was unbelievable. Each one had some other offer or special only they had the ability to extend to us if we bought now. The approach they used was " the money we have on your credit card in good faith will not be refunded unless you comply with the full sales tour. This tour was to be no longer than 1 hour and included their sales pitch. The problem was, the sales pitch never ended and wouldn't until you said OK. I spent $700. on a Sampler package only because I was feeling over-whelmed and exhausted trying to defend my right to say "No Thank-you". I haven't even been able to book a 1 night stay in Sedona with the FREE 2 night stay given to me as a gift "The V.I.P. Traveler". The restrictions are innumerable and even if you can work around them they are always booked up full. On Oct. 20th a Tuesday night...What is going on in Sedona that all rooms are book at both resorts? I called to check into a few dates for the $700. Sampler Package I purchased and also had no luck with any of the dates or places I wanted to go.
There must be a case for a class lawsuit here. Anyone know a lawyer?
The complaint has been investigated and resolved to the customer’s satisfaction.
For myself and my husband we managed to get out of the ONE room (over 4 hrs - to which they accused us of wasting their time when we kept saying no and would like to leave) of high pressure tactics (after having to polity decline the constant parade of sales persons) only to be hit again when trying to leave and gain our so called gift. when we where assaulted again to BUY BUY BUY ~ to get out of there we did under pressure get the 4 day /3 night that we where told can be combined with the "Free 3 day/ 2 night invitation"! ha what a laugh called 7 days later to book the two 11 months from now and the FIRST thing out of the booking agents mouth was THEY COULD NOT BE USED TOGETHER! ~~ we where Lied to and I have requested a refund and Truly hope to get it but I am very fearful that I have a LONG fight on my hands.
They may have great properties but the way in which it is sold and the unethical tactics used GREATLY takes away from anyone that may want to buy.
we asked for time to think, to review the properties and rating online --- when constantly pressured to BUY NOW should have sent me running because an honest business would not do that! Its sad very sad!
I agree with the complaint. So far my experience is horrible the customer service of trying to book, and alll the false information provided at the presentation. I contacted Mr Duffy via email and phone call but no response. The Sampler they talked me into getting is not what they said it would be. They informed me I would have the same benefits as if I was buying a TS and even showed me a book with all the resorts I could go but well it's not true. Also I was dumb enough to talk my brother into it, because they said we would have the Club select like if we were getting the TS and get discounts in affiliated hotels and flights, but not true either. The cruise they gave us as a gift also they stated it would be available for my family of 4 but also false it's apparently only for 2 adults. At this moment by what I'm reading here I should go the legal way to cancel this sampler that I will not use. In reality I would just want to get out of this and they can even keep the down payment I gave. So I've heard that in Texas they are not in good standings too.
Every post prior to mine is correct. The pressure, the so many people coming to your table to pressure you and even following you to the restroom to check who you talk to. The presetation for me lasted 3+ hours and I was promised that by me getting The Sampler I would have the amenities as if I was already buying, they showed be a book with all the resorts I could go and that made us decide that well yeah we could attend several of them so we could use this. Also that we would have the Club thing which would give us discounts in affiliated hotels and flihhts. But none of it is true. Added on that cruise thing I asked if I could take my two kids and they said that yeah it would be for all of us which is not its only for two adults. Since they had told me all of this I convinced my brother to get it too and they reassured him everything they told me which apparently it would benefit him when he goes to see his kids at Hobbs, NM. I know there is not a resort there but he could use the club thing to get discounts at the hotel he stays. Overall so disappointed with everything, I received a call from someone and just to pretty much tell me that it was on the contract n that I sign and I'm pretty much screwed, not helpful at all. I even tried booking for next March 2017 and nothing was available only in Virginia I believe, but I have no business over there. What can I do, would I have to go the legal way since no one seems to want to help from DRI.
DRI - Cancellation
We attended their presentation in January, and were talked into the sampler packet tryout. However the next month we contacted the main sales guy (bold dude) and told him we do not want it. He insisted we keep and try out. And he said if we still dont want it, we can cancel it. we called back in April, and told him we dont want it. in the mean time i had paid 300 or so into it, but never made a reservation. he still insisted we keep it, and give it a shot. he even told us the best way to use sampler is by going to florida. we have been calling since then, every month to cancel it. the reps are so rude, and they hang up on you. This is just not a good time for me. i would have thought about purchasing DRI maybe, but after my experience this time around, hell no. its sad the kinda customer service they provide. they claim its mortgage loan. its not a mortgage loan, and i do not owe you anything. this was a service tryout, which i do not want to try out anymore. please cancel this and stop ruining my credit. i would appreciate a call or email from someone who can take care of this. its so frustrating. i simply do not want to try out their sample package, and i do not intend to invest into their timeshare anymore. if they can work with me peacefully this time, maybe by next year i can re-think their package...but its so hard to talk to their rude reps. in this hard economy people do not even know how to appreciate good customers.
please DRI, if you care about your costomers a bit, call me or email me:
s_anand@comcast.net
[protected].
My name is Dana Close. My husband, Steve, has been going back and forth
with you regarding the mix up with what we were sold by Diamond
Resorts. We would like to obtain a refund of our 2700.00, unless we are
able to go to Maui this June, as we were told.
Bottom line: As with the people in the above complaints, we were sold something that does not exist.
I overheard my husband talking with you. As I expected he was very
polite and easy to deal with. I think you can tell by now that we are
intelligent and reasonable people with an understanding of business
transactions. We know that unfortunately you have our initials on a little
line.
But, I would like to you to hear my perspective on this. This is one
that my husband did not, and would not, share with you. I am making
every effort to appeal to your humanity at this point. I respectfully
ask that you look at this case as a human being, and not as an
individual charged with looking at details of a contract.
Here is what you don't know: As we explained to our sales rep initially,
we have a son who has been quite ill and physically challenged all his
life. This trip was for him and the timing was critical. Our son was
born with an immune deficiency which caused him to have severe allergic
asthma, as well being unable to fight off viruses. He has been in and
out of the hospital and on breathing machines and copious amounts of
drugs all his life. He was also born with a deformity in his lower legs.
Last summer we began the reconstruction process of realigning his
bones. Needless to say, he spent much of his first year of high school
in a wheel chair with pins and metal plates holding his legs together.
That was only phase one. Phase two requires rebuilding both feet. And
then back in a wheel chair for another school year. (I will certainly
show you our hospital bills and his xrays in case you think I am lying
to you.)
Steve and I promised our son that we would take him to Hawaii where he
could breathe fresh air and snorkel around before he goes in the
hospital again.
You can not imagine the level of disappointment we feel knowing we spent our precious vacation money with your company.
I just shared with you the amount of medical challenges our son faces.
Believe me when I tell you that the financial burden (even with health
insurance) is staggering.
So you see, to you, this trip is just another vacation that you sell.
Just another 2700 bucks. Another contract and some strangers on the
phone that changed their minds. It's nothing.
To us, it was a way to offer a bit of paradise to our child, who has been through hell.
So, again I appeal to your humanity. Please, don't drop the ball with
this. Please give us our money back or, help us to get to Hawaii this
summer like we were sold. But, do not take away our ability to provide
our son with relief from this nightmare.
I hope you now see that this is much more than managing a problem
customer. This is where things get real. I implore you to do the right
thing.
Thank you for your consideration,
Dana Close
It continues to this day. I just returned from a 4 hour "Owners Update". Again they are using misleading tactics about the benefits of switching from a deed to a trust. They are really pushing the ease of getting out of your time share contract for your survivors upon death. They are reluctant to acknowledge that the full benefit of the trust is mainly for DRI to be able to take control of your asset at your death and resell it promptly. For me to give up this asset I only have to buy 2500 points at $5.03 a point. Hey if I use their
loan deal the interest rate is only 16.99%!
Unlike some I am fairly flexible so I have only had isolated issues with booking. My original purchase was through Sunterra in Hawaii. Thank God Hawaiian law is pretty good for timeshare deeded owners. Do not lose your deeded ownership. I am not an attorney but without a deeded ownership the real estate laws are much more gray. Here are a couple of questions to ask should you decide to go to an "update".
1. Are you and your survivors a named "trustee" in the Diamond Trust that they are requesting you transfer your deed into? If not you and your survivors are transferring your asset to DRI.
2. Is this a "quit claim deed" transfer?
3. Where is the deed transfer to the trust being recorded? If you bought in a particular state and like the laws of that state the deed transfer needs to be recorded in that state. Otherwise, DRI might transfer it into a state with laws that benefit the DRI Corp verses the owner.
4. Who pays the maint fees while the deed transfer is completed? Probably you and/or your estate.
5. Can your survivors still book through DRI during the deed transfer process?
6. What happens to current reservations and point value on the year of your death in the trust?
I hope this helps. There is a time to consult a real estate attorney. If I had a larger investment at DRI I would be on the phone to one.
I was just in Sedona June 20 for 24 hours
My sisters and I were inquiring with various jeep tour companies the cost
At the end of the strip we came across a red jeep tour co. Rep...we thought
Asked questions about a jeep tour and was invited to receive free jeep tour in exchange for a 90 min commitment to diamond resorts tour...declined until offered that and free lodging that night
Next morning I did my part but then was greeted by a nice young man who recently lost his daughter ... Among other tragedies! I felt like we made a connection
Tho the offers were attractive I cont. to say NO, I CAN'T
then in comes the manager, we too made a connection... I was offered a friends and family pkg...too good to be true
I said no
Then lastly, a corporate rep enters...I was special...I cave... It was all in a hurry
I kept saying...my head is spinning
My family waiting on me
Then I get a whole in my stomach
Signed contracts...
I read these posts
Now I am sick
I think I have 3 days to rescind
I plan to notify them and do just that
It was too fast and I am in no position
If they were genuine as I believed surely this can be resolved
Dear Les Mulvania:
Thank you for contacting Diamond Resorts International®.
We are sorry to learn of your negative experience at our newly acquired Mystic Dunes Resort. However our records indicate you participate in our Trial Membership Program, Sampler.
Although we would like to help make this situation better, we are not able to from this department. We apologize for this inconvenience . For the most accurate and efficient assistance, we ask you to direct all inquiries to the Sampler Department directly. They may be reached, toll-free at 1.888.208.6025.
Should you have further questions regarding this or any other matter, you may reply to this email or contact our staff at [protected] from the US or [protected] from the UK. Thank you for your request, and we look forward to serving your future vacation needs.
Sincerely,
Joseph Scott | Direct Guest Correspondent | Diamond Resorts International® | Tel: 877.374.2582
Original Message Follows: ------------------------
Hello Robert;
I would like to share my first unpleasant experience at the Mystic Dunes Resort, Celebration, FL.
I understood that I must stay at one of the 13 Sampler locations to enable the access to ‘The Club Select’.
>We arrived at the resort at 4 PM and were in the room at 5 PM.
>It was about 95 degrees F and we wanted to relax with a beverage.
>The freezer was turned off, I turned it on and expected ice in about 12 hours.
>I could not find an ice bucket so I used a pitcher and went to the building vending...no ice machine.
> I called the desk and explained the off freezer and requested ice to be delivered.
>After 45 minutes of waiting I drove to the check-in and asked the concierge for ice...he said he does not do ice...and sent me to the club house.
>The bar tender at the club house(contract service) gave me a bag of ice.
>I returned to the room at 6:30 PM, and someone had placed a bag of ice in the freezer.
>I turned on my computer and found private WIFI only, the office said they do not have WIFI, and to use the ethernet. The ethernet was so slow I turned it off.
>The next morning I opened the freezer to find the ice had melted...
>At 7 AM I went to the check-in and asked for a new room, and we packed_up and moved.
>The ethernet was laboriously slow, 15 minutes to open a MapQuest graphic...
>We went to the obligatory meeting a 1:30 PM, in a room with a dozen tables, back_ground music and children.
>I asked if I could have access to Interval’s 2000 locations and was told I would have to purchase a Membership, the Sampler was good for Diamond Club Select only on a week basis.
>We told Milessa that we did not plan any week long visits in the near future and wanted 2 & 3 day stays. We found that we must pay for 8 days...
>Milessa simply wanted to discuss the power of points, she never asked if we were having a pleasant stay at Mystic.
>So, for $11, 000 we get 2500 points and must spend $787 for HOA (at 5.38 dollar conversion HOA costs 4234 points, per year and no price protection).
>We told her that the Membership did not fit into our plans and we wanted out of the program. I asked about the $2295 I paid for the Sampler and was told I could use the points...
>She said I must sign a release, I asked why and release from what... she then left, so my wife and I went to the Golf Course for an attitude adjustment.
>At 6PM when we returned to our room, our access card did not work. We went back to the check_in and asked for new cards, some gal for the back returned and asked us who changed our rooms, I told here about the freezer and the clerk at 7 AM that morning.
>I checked_out the next morning and asked for an ‘evaluation sheet’, I was told I would receive it in my E-Mail folio. There was no evaluation sheet.
All in all, it was an unpleasant experience, and my wife and I have no desire to return to a Diamond Resort.
If anyone asks me about Diamond Resorts, I will explain my $2295 Sampler experience.
Les Mulvania
My wife and I attended an Update session a few days ago and declined to purchase additional points. Then the "Corporate Guy" came in and told us that if we purchased his Sampler for $2295 we wouldn't need points in the future since we could use the Club Select resorts for cash at deeply discounted rates. The Sampler provided 15, 000 points (applicable to a specific sub-set of the Diamond properties, valid for 18 months which he said would be extended if needed). After the first Sampler points vacation we could book any resort within Club Select for cash. He stated Club Select access would be valid forever, even if we sold our existing points. The business rationale cited was we would draw new members to the system when friends/family vacationed with us over the years.
I am concerned that resort availability will be a problem when I actually try to book, both the 15K sampler points and Club Select, that the Club Select access will be altered or costs much higher than rates cited in the book corporate showed us (which included resorts from Marriott and several other companies). Does anyone have specific experience with the above issues? I can still cancel my purchase for a few more days.
I have had several good experiences with DRI resorts, but do question whether the value is commensurate to the cost incurred. I realize many people are disgusted with the TS industry in general (and DRI in particular in light of recent events). I also own a Hilton Grand Vacation Club timeshare, Hilton seems a little less sleazy to me than DRI.
I have attended w/ my husband a DRI presentation today. We were promise over the phone a spinning wheel prize that would consist of one of the following prizes:
1) Tickets for Disneyland.
2) Tickets for Carnival Cruise.
3) Three days, two nights to Las Vegas.
BE AWARE...this is not true. The receptionist that was suppose to make assist us with those prizes told us that they did not did the spinning wheel anymore. Can you imagine, if they are already lying to you from the start...I can't really imagine what else can they be hiding once you purchase their time share.
Sooo HAPPY I got out from it before they could convince me.
GOOD LUCK to all the honest people that got involved with this scam.
Aysha
rip off - bait & switch
Rental Ripoff. I checked the rental rate for a condo in St. Maarten. I am an interval member and they have an agreement with Diamond Resorts. I got a rental rate of $138.00 via Expedia. Then I called Diamond Resorts and they told me the rate was $137.50 per night BUT they would give me the 2nd night free. So I booked two units at $137.50 for $275.00. I even commented to my rep, Ethan, that he saved me $275.00.
When I checked into the condo, the rate was not clarified as 1 night free but I was told that the front desk would look into it. When we checked out, we were charged $137.50 per night per unit. An overpayment of $275.00.
I have since called Diamond Resorts. What a bunch of flakes. After a series of frustrating semantics on Rack Rate vs. "Discount". I asked to speak to the Vice President. Jason Toste. Of course, I was told he was not in (they never are...). Well Jason ended up answering the phone after all. Then he told me that " Ethan, my rental agent was smart enough for a bait and switch...He only makes $10 an hour. "
When I asked to hear the recording, Jason said they don't exist. Then he went on to say, "Why would we rent it to you for $137.50" when that doesn't even cover our maintenance.
Bottom line is: I pay a monthly fee to Interval. Which is in partnership with Diamond Resorts.. And when it was all said and done, they did a bait and switch, using semantics and I saved a whopping $1.00 by booking direct with Diamond Resorts.
Save your money. These timeshares are a ripoff and the agents will tell you what you want to hear, then deny, deny, deny.
Mr. Duffy,
I have received my mail. And I feel that the situation has been resolved very well. It took a while but Diamond Resorts stepped up to the plate.
Thank you for rectifying the situation.
Good Morning Mr. Duffy,
Yes, Mr. Duffy I got tired of waiting so finally called you. . And yes, you answered the phone. But I still haven't received any mail yet. As I told you, the street number is 128, not 125. I hope DRI will update my record to reflect tat as you indicated that the wrong address of 125 was on file.
Thank you for your attention to these matters.
Mr. Duffy, I have called your office 2 months ago. You would not speak to me. Unlike Jenn Hann (aka Terry & Kyle) I did not speak to you at any time. Instead, one of your staff was discussing the matter with me. They assured me they would follow through. I waited patiently. Nothing. So I called your office last week. Still haven't heard back from her.
DRI has my number. Wouldn't have been easier for you to just to call me if you really wanted to resolve this?
I will await your call.
Jenn, you're very busy. Sometimes you're Kyle. Sometimes you're Terry. You signed your last comment as "Jenn." BTW, grip should be gripe. That is pretty clear 'tyo" me. How long have you worked for DRI?
To DRI...We got a call a couple months ago from the staff at DRI and they were going to send us some coupons for our dilemma. . Never got them. Called back to the CR Rep last week. Nothing. No phone call. No email. Nada.
But I know if I went to a DRI presentation, those sales people would be calling me on a regular basis...
Is it any wonder why Corporate America has collapsed. All the greed and lousy customer service and misrepresentation...
Mr. Duffy wrote: During your several conversations with our staff about the 50% discount you intimated at being a member.
Mr. Duffy, when you wrote that comment you confirmed that I was quoted a 2nd night FREE quoted by Ethan. BUT DRI baited me and then switched to charge me both nights because I was not a member.
When callers call into DRI or Interval, the first thing a caller has to do is input their member ID number. I do it for Interval. But I can't and didn't with DRI because I'm not a member.
Thank you for confirming the original quote that Ethan gave me. By the way, every time I have checked Expedia, including today, the rate was and is STILL $138.00 per night! DRI did not give me a discount of $275.00 of Expedia's rate. The rate I got was $138.00 then and still is. Imagine that.
One more thing.
Mr. Patrick Duffy...if you are the "Cheif Experience Officer" then you should have enough experience and professionalism to know how to spell
"CHIEF Experience Officer" or at least hire somone who knows how to spell it. Or perhaps you should pay more than $10 an hour if you want better help.
First off, I never "inteimated" at being a DRI member. That's pretty hard to do if you don't have a DRI Member Number, now isn't it? And I never "intimated" that Interval owns DRI. I said they have the same company handling their partnership for rentals. Which they do.
Ethan quoted me $137.50 for one night and the 2nd night free. Per condo. Period. End of subject. Don't believe me? Then replay the original tape recording like I asked. You legally can record me and I legally have a right to hear that tape. But Ethan and your VP refused. Seems it suddenly disappeard.
I signed a rental rate at check-in, and indicated to the front desk staff at the time, that the rate was incorrect. Their response: We'll look into it. When we checked out, we got billed the whole amount because they never checked into it. We could dispute it right there, or miss our plane. They told us we would have to take it up with DRI, anyway, so we decided to hop a plane and take care of it when we got home. Wouldn't you?
Also, you said that we received verification through a "booking engine." What is a 'booking engine?" Would you speak in layman's terms. AND NOWHERE did anything state 50% off of Expedia's rate. Once again, you guys are lying. Repeat: LYING about the intial offer. The RENTAL RATE FEATURE ON EXPEDIA was and is: $138.00. Period. Renters could care less about "rack rate" they care about the amount of money charged for their room.
And, I know exactly what a maintenance fee is. I am an interval member. It was YOUR Vice President who said, "why would we only charge you $137.50 when that doesn't even cover our maintenance." Mr. Toste, you would charge me $137.50 because that is what Ethan, the rental agent quoted me! I asked to listen to the recorded conversation but that has mysteriously dispappeared.
We enjoyed our vacation with exceptions. The front desk was as rude and condescending as the DRI Rental Office with Jason Toste & Ethan. At your least your consistent.
As for our vacation? We tripped over paint cans that were all over the exterior and closed the windows to avoid the fumes of the airless and the noises but we befriend the painters who were out in the sun, working so hard, and still had more smiles on their faces than any of the DRI front desk staff. What a disgrace. You could all learn a lesson from these guys.
Ethan gave me one quote. And DRI billed me for another. Stop playing semantics and just send me my refund. $275.00 is what I am owed for the orginal quote I was given.
Again, if you don't believe me...let me listen to the recorded phone conversation. It's my legal right. Which you have refused.
The complaint has been investigated and resolved to the customer’s satisfaction.
The rental rate they gave you is 40% less than what timeshare owners at the Resort are charged for the maintenance fees of the same unit.
Thousands of owners have been ripped-off by this Company since they took over Resorts from GVC and Sunterra.
Unacceptable increases in maintenance fees, unacceptable increases in Management fees and now people can rent directly from them for much less than what owners pay.
Thousands of owners all over the US and Europe have been ripped off by Diamond Resorts. Check DRI Protesters Group at http://drip.webs.com/ if you want to know more about their unethical practices.
Mrs. Franks,
Thank you for calling me last week. It was indeed a pleasure to speak to you. I hope you enjoy what we forwarded to you in the mail and do let us know how we may assist you in the future.
Sincerely,
Patrick Duffy
Mrs. Franks,
From 2 months ago already. If you would like to call me, please feel free. I can be reached at [protected]. It's much easier to speak this through to a kind resolution.
Thank you,
Patrick Duffy
Chief Experience Officer
WOW! Thank you for this information. However, I booked through Expedia and it was pretty clear tyo me the "Regular" rate and the 50% off rate...Really Clear. I guess everyone has a grip.
BTW----Your spelling leaves alot to be questioned too..."inteimated"... You know, stones and glass houses...:)
Your signature and email verifications (if correct) make you look in the wrong...sorry!
Jenn
Dear Mrs. Franks:
During your several conversations with our staff about the 50% discount you intimated at being a member. Your not! You intimated that Interval owns Diamond Resorts...it doesn't.
You also signed the registration slip at check-in accepting the $137.50 per night rate. (50% off the Rental Rate of $275.00 as featured on Expedia)
You also received verification through your booking engine of the $137.50 rate (50% off the Rental Rate of $275.00 as featured on expedia)
Your fee to Interval is a separate and personal fee and has nothing to do with this vacation or the rates that you were abundantly made aware of long before, and during your vacation.
We understand you enjoyed your vacation and certainly look forward to assisting you in the future.
Should you need any additional assistance, please feel free to reach out.
Most cordially yours,
Patrick Duffy
Cheif Experience Officer
timeshare will not let me surrender timeshare, says i'm in "club" for life
We bought this Timeshare from Club Sunterra (now Diamond Resorts) in 2004. The loan is paid in full and the only obligation we have to the company are the annual maintanace fees. The fees are paid up for this year. I can no longer afford the annual fees and I contacted the company requesting to "surrender my timeshare". I have tried to sell the timeshare and even give it away but no one wants this burden. I was told that I cannot surrender because I purchased in Arizona which binds me to their "club portion" forever. I have looked over my contract and NO WHERE does it advise me of that nor was I informed of that during the sales presentation. I continued to explain the hardship and asked if I could just surrender my timeshare and explained to them that they were paid $9, 000 and I am the one losing money. The representative on the phone (Albert on the main 1-877 line) advised that they would be willing to allow me to surrender in 2010 after I pay the annual fee for next year. I explained that I am trying to get out now as I am paid up and do not want to incur next year's fee for something I am getting out of. He said there is nothing they can do. I want out of the contract with Diamond Resorts AND their "club" which is an additional annual fee. I want no financial obligation to either. I am willing to pay the $250 cancellation fee that is listed on their site as a requirement but I do not feel it is fair to be required to wait until next year and incur next year's fees in order to get out. My points for this year were used however I was paid up on my account and they were my points to use. I feel my contract was misrepresented (especially in regards to the Club portion- being tied to it forever) and my customer service needs are not being met. I have explained the financial hardship and yet they insist on making me wait until next year's fees are added to the account and requiring me to pay them before they will allow me to surrender a timeshare I have paid in FULL!
UPDATE- Finally got a call from Diamond Resorts after I filed a complaint with the BBB. They say I am free of any club obligation if I sell the timeshare, donate it to a charity or surrender it back to them. If I sell it or donate it, the new buyer will not be a club member. The resort mailed me the paper work to "surrender" which means I give it up to them and pay a $250 transfer fee. I lose my initial investment (over $9000) but I will no longer be obligated to their escalating annual fees and unsavory customer sevice.
The complaint has been investigated and resolved to the customer’s satisfaction.
www.timesharestop.co.uk - Cancel your timeshare.
Timesharestop also makes sure that you will receive back part of the money you invested in your timeshare purchase.
I would suggest to get in touch with timesharestop.co.uk. Very professional, no upfront fees and they do the Job.
It will only take between 2 and 4 weeks before you will receive a confirmation from your Home resort that your Timeshare contract has ended. Check out their website: timesharestop.co.uk
Amersfoort - Holland
If you are serious about wanting to dispose of your timeshare and stop paying the associated costs, then contact us now. We will guide you through every aspect of disposing of your timeshare/points burden.
The process is quite simple. First, you must own your timeshare and it must be free of any outstanding fees etc. If fees are not completely paid, we may not be able to help you.
* By instructing Timeshare Elimination you will be completely free of your timeshare ownership and your financial obligations!
* You can control the disposing process to make sure it is truly transferred out of your name.
* You won't have to deal with companies that may or may not be legitimate.
* You will have the satisfaction of knowing that you disposed your ownership legally and ethically.
* Timeshare Elimination uses licensed, insured and professional title agents that have many years of experience.
* Timeshare Elimination always offers excellent customer service .
* Timeshare Elimination is considered to be the UK industry leader that has helped a considerable amount of timeshare owners.
Timeshare Elimination UK, 2nd floor office, 16 Station Road, Llanwrst, Conwy, North Wales LL26 OEP. Telephone: [protected]
NO UP FRONT FEES!
Most consumers turn to one of two types of companies – the first are resale companies, which place your timeshare on the resale market for a fee and do little else. The second type of company offers what is called a “title transfer” – you pay a fee, and the company takes the timeshare off your hands. What title transfer companies do is arrange to transfer ownership of your timeshare property to a business/private entity.
For those of you who might be researching one of these companies, we offer this test. The following are 4 questions that you can ask a representative of a company offering to take your timeshare for a fee – the better the answers you get, the more likely that the company is worthy of your business.
Do I have to pay an upfront fee?
Title transfer ie your resort or trustees charge a fee and immediately upon receiving it begin transferring ownership of the timeshare out of the owners name (the “title transfer”). Obviously the latter is a satisfactory explanation for these fees, please read the contract to ensure that the company in question is prepared to legally transfer the timeshare. You also might still be responsible for maintenance fees on your timeshare while the transfer is taking place; however, a good title transfer service will make accommodations to reimburse these fees.
In any case, there is a difference between an “upfront fee” and a genuine title transfer service cost; with the latter you are paying another entity to relinquish the burden of an unwanted timeshare.
What are you going to do with my timeshare?
This is a very important question, and we have discovered that most debate over the title transfer industry concerns how a company handles this.
The best of these businesses work with a legitimate title transfer service that has copious industry connections such as ourselves Timeshare Elimination.co.uk. what the timeshare owner is paying for is the transferring of ownership of the timeshare into the company/private entity, your timeshare ownership is immediately terminated. Without having to worry about the difficulties of the resale market.
Will I have to continue paying maintenance fees,
The answer is no, you are in no way expected to continue paying for your timeshare after ownership is transferred, Sometimes transferring ownership can take time 2-4 weeks, but this will be stipulated clearly in the contract.
Can you take any timeshare, regardless of the quality or circumstances?
This is a tricky question. The fact of the matter is that some timeshares cannot be taken by title transfer companies for a number of reasons – maybe the timeshare resort won’t let the original buyer out of their contract. Maybe the timeshare resort is embroiled in some kind of legal difficulty and all the contracts are frozen. There are a number of potential situations.
But if you ask a title transfer company representative this question, the answer will always be NO, he or she might then explain why your particular timeshare canot be transferred. You will be assured in writing that a title transfer is possible on your timeshare before signing a contract or paying any money – many companies say they can take any timeshare, when in fact they cannot
Finally, it is challenging to hold one’s own in any sales environment – as most timeshare owners know, after sitting through resort presentations. Many company representatives are trained to evade difficult questions and get you to sign contracts as quickly as possible. But when looking to escape from a timeshare contract the consumer should have a very different experience – if you feel you are being “sold” something, as you were when you originally purchased the timeshare, that is probably a good indication that the company is not worth your time or money. Companies that are honest, however, and offer you realistic options to getting out of your contract are probably going to make good on their claims
Tel [protected] www.timeshareelimination.co.uk
© Timeshare Elimination 2010
All rights reserved
www.Timeshare Elimination.co.uk|How to Surrender a Timeshare.
The best way to surrender your timeshare ownership is to transfer your ownership to Timeshare Elimination.co.uk.
Many people come to the stage where they realise that their timeshare is more of a burden than an asset. Each year you receive demands from the timeshare resort and/or their appointed collection agent. You have tried to hand the timeshare back to the resort, but the resort is unwilling to accept even the gift of your weeks. This is despite the fact that their salesman had told you what a wonderful asset you were purchasing having had a purchase price from you, why on earth this is such a valuable asset at a timeshare resort not take the timeshare weeks back for nothing!
You have also begun to realise the increasing desperation that you need to transfer your timeshare, because unless you are able to sell or transfer the timeshare upon your death, your charges will form part of your estate. Rather than receiving a valuable asset, your children and their children will in fact potentially be faced with claims for these annual charges even after your death.
What options are available?
If you are unhappy with your timeshare, the first thing you need to do is to try and sell it at the best possible price, even if that is significantly less than you originally paid for it.
This may be difficult, because the problem with timeshare and maintenance fees is so well publicised that willing buyers are scarce.
You could try to see if the timeshare resort will accept a surrender of your weeks. Usually the resort will not agree to this. Remember the resort relies on your maintenance fees, and in the present market it will be difficult for the resort to sell on your timeshare weeks. There is no incentive to allow you to surrender your timeshare.
The only other alternative is to take legal advice to ascertain whether or not you can be released from the agreement. You will need advice on the following:
What are your legal obligations under the timeshare agreement and/or the resort’s constitution?
What were you told by the salesman when you purchased? Were you seriously mis led or told outright lies to persuade you to purchase? If so you might be able to argue that you are entitled to terminate the timeshare agreement.
Did you purchase your timeshare with a credit card or a loan? Potentially the lender is jointly liable for any mis representations made by the salesman.
What options are available for you on the resale market? What common scams do you need to avoid?
The law in this area is extremely complicated. There are a number of statutes and statutory instruments which have to be considered. The people that sell you these products are clever sales people. The contracts are deliberately complicated.
Ultimately my advice is to not buy a timeshare, but if you have then you should take our advice urgently.
City: cambs
County: cambridgshire
Country: United Kingdom
Contact person: Amanda
Phone: [protected]
Web-site: http://www.timeshareelimination.co.uk
Diamond resorts Timeshare will not let me surrender ownership, but there is a way to surrender and that is by transferring ownership. You could try www.timeshareelimination.net,
we did with no upfront fees and it worked for us
I just got off the phone w Frank from Diamond resorts ... He was professional. I explained to him that I did not understanf their outrageous YEARLY FEES... i HAVE 10, 500 points w Diamond... 10, 500 points buys ONE week of a two bedroom timeshare in lake tahoe in the summer ...and in a not so nice Diamond Resorts place in Kauai... My FEES are $1, 450 a YEAR w them to get JUST one week... I also own a Marriott timeshare in Palm Springs and I pay about $875 a year ... Marriott's are ALWAYS 5 stars...and the Lake Tahoe Diamond Resort is a 3.5 star place... and the Kauai place was barely a 2.0 star place.
It is a BAD DEAL... simply a bad deal from Diamond Resorts ...I paid about $23, 000 for my 10, 500 points... and now pay $1500 a year to get 7 stinking days... That's over $200 a day for the seven days... I can EASILY call Hotels.com and spend LESS per night ! 4brianhogan@gmail.com
ISABEL:
I HAD A SIMILAR SITUATION WITH DIAMONDS RESORTS ABOUT A DEEDED PROPERTY WE HAVE IN HAWAII. THEY TOLD ME THE SAME ABOUT PAYING MAINTENCE FEES BEFORE WE COULD SUFFENDER NOW (1/4/10). WHO DID YOU FILE THE COMPLAINT WITH - BBB IN YOUR STATE. OUR MAINTENCE FEES HAVE OVER DOUBLED SINCE WE PURCHASED IN 2000 - DUE TO HEALTH ISSUES - I HAVE NOT USED IT SINCE 2006. ANY HELP WOULD BE GREATLY APPRECIATED.
DIAMOND RESORTS IS TELLIN US WE MUST PAY THE $1149 MAINTENCE FEE FOR 2010 BEFORE WE CAN SURRENDER and pay a $85 fee - OUR TIMESHARE IS PAID UP AS WELL. WE ARE CONCERNED ABOUT NOT PAYING AND LETTING GO IN DEFAULT (AS THEY ADVISED WE COULD SURRENDER BEFORE FORECLOSURE PROCEDURES)
PLEASE ADVISE ASAP
debdera@msn.com
I am a current owner with Diamond and was considering purchasing extra points. If it is not too late, will you contact me about this?
cjkkobrien@comcast.net
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Twhirl,
Sorry to hear about your loss,
Welcome DRI magic points
Where your money magically appears in DRI executive pockets and feeds the acquisition beast. What DRI execs do not spend on Louis Vuitton and lavish lifestyles is used to acquire new resorts to pillage. I think that is what they mean by the Diamond Difference.
Again sorry for your loss, your mom wanted to do something good for you; however she did not know she was dealing with low moral, unethical, cheaters that would probably swindle their own mothers, but they do have pretty good legal council. My opinion Thank your mom for loving you and tell the greedy DRI guys to pound sand. The contract is not in your name you do not want to be saddled with this company for life and beholden to their greed and fund their retirements.
RUN, do not Walk to the nearest exit...
CVO
P.S. Glad you told the ugly guy no, probably made him even uglier...