Diamond Resorts — rip off - bait & switch
Rental Ripoff. I checked the rental rate for a condo in St. Maarten. I am an interval member and they have an agreement with Diamond Resorts. I got a rental rate of $138.00 via Expedia. Then I called Diamond Resorts and they told me the rate was $137.50 per night BUT they would give me the 2nd night free. So I booked two units at $137.50 for $275.00. I even commented to my rep, Ethan, that he saved me $275.00.
When I checked into the condo, the rate was not clarified as 1 night free but I was told that the front desk would look into it. When we checked out, we were charged $137.50 per night per unit. An overpayment of $275.00.
I have since called Diamond Resorts. What a bunch of flakes. After a series of frustrating semantics on Rack Rate vs. "Discount". I asked to speak to the Vice President.See Top 10 Worst Companies in Las Vegas, NVJason Toste. Of course, I was told he was not in (they never are...). Well Jason ended up answering the phone after all. Then he told me that " Ethan, my rental agent was smart enough for a bait and switch...He only makes $10 an hour. "
When I asked to hear the recording, Jason said they don't exist. Then he went on to say, "Why would we rent it to you for $137.50" when that doesn't even cover our maintenance.
Bottom line is: I pay a monthly fee to Interval. Which is in partnership with Diamond Resorts.. And when it was all said and done, they did a bait and switch, using semantics and I saved a whopping $1.00 by booking direct with Diamond Resorts.
Save your money. These timeshares are a ripoff and the agents will tell you what you want to hear, then deny, deny, deny.
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