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Diamond Resorts International / lies

Posted:   User 
Complaint Rating:  77 % with 257 votes
77% 257
Contact information:
Diamond Resort International
United States
Warning to potential buyers: you will need to file a complaint with the federal trade commission

In the words of their own customer service supervisor, "sales will tell you anything you want to hear".

This includes outright lies. Once you have a problem or try to get what you paid for:

They do not return phone calls

They do not reply to emails

Customer service will laugh at you

The email to the chairman is a diversion. It goes to a low level damage control person.

This is not a legitimate company. It is purely a sales scam.

They also put a fence through the middle of their former "partners" best resort and gratuitously destroyed the facilities there. This is emblematic of their business practices.

Expect to be stonewalled
Complaint comments Comments (138)    Updated: Complaint country United States Complaint category Timeshares / Vacation Rentals


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N  5th of Aug, 2014 by  User  Agree Disagree 0 Votes
We went to Sedona to spend a week at the Ridge on Sedona Golf Resort. Our week ran from Saturday, January 25, through Saturday, February 1. 2014. This is a Timeshare property of Diamond Resorts International with corporate offices in Las Vegas, Nevada. This timeshare was booked through Interval International by me as part of the agreement between Marriott's Timeshare program, of which I was a member, and Interval International. Before arrival, I was contacted by Diamond Resorts in Sedona offering a deal of a prime rib dinner Tuesday night, a trip to a local winery Wednesday and lunch Thursday for the low price of $99.00 as long as we agreed to attend a one and half hour presentation of Diamond Resorts Timeshare Program. I've attended these many times with Marriott but have never had any complaints about them. You pretty much know what to expect. I've owned my Marriott Timeshare week for about 13 years. When our appointed time came, 1:00 P.M. Thursday, January 30, we went to the sales office, met our sales agent and went into the presentation. We were taken into a large room filled with other guests staying at the Timeshare and many other sales agents. We were served lunch, after lunch our sales agent started the presentation. When we thought the presentation was coming to a close we told our sales agent (Mark Alagna) we were not interested. At this point, he kept adding other aspects of the program that was only available for owners of "premier property" such as Marriott. We told him we were not interested. Before he would let us go, he wanted us to listen to one more aspect of their program. In this aspect of the program, they would buy our Marriott week at "fair market value" and convert it to Diamond Resort Points and there again we would have more weeks to use each year. We would not have to pay Marriott's maintenance fee but we would have to pay theirs ($847.12 annually), but we was not ever told how much the maintenance fees were only that they wouldn’t be as much as Marriott’s. Actually all these options were worth much less to us in travel benefits than our Marriott week. They continued to apply pressure by reducing the cost of buying into the program and by adding financing incentives. After about 4 and a half hours of this we told him we were very satisfied with the Marriott program and since we had it for 13 years we felt we had certainly gotten our money's worth out of it. That’s when he called in his sales manager, Reuben Philo. so they could double team us. This was a small room and we and the new sales agent were the only ones there. We were tired, we were hungry, and ready to leave. It was now about 5:30 P.M. They weren't through yet. The new guy sat down with us and pulled out one more offer. Little did we know that this was the worse offer of all, but as I said we were tired, hungry and ready to get out of there. The dollar amount was less to buy into diamond resorts and they were offering us what we thought was a good price for our Marriott timeshare. So they had finally broke us, we gave!! What a mistake! The agent took it, got it approved and we signed it. We both had initialed and signed the contract. I know you are supposed to read contracts in their entirety before signing but it was now about 6:30 P.M. We had been beaten! We were exhausted from the previous presentation and was definitely ready to get back to enjoying our vacation, as we had already wasted the whole day on this presentation. Little did we know they had screwed us out of are Marriott timeshare and stuck us with only 3000 points that we can not do much of nothing with, but never fear MARK ALAGNA made his sales quota on that 30th day of January 2014. We thought we were dealing with a reputable company who had fully disclosed all portions of the contract. There were no verbal disclosures about any content on the contract. We were not explained to how to use Diamond Resorts points system or any of the other programs we had supposedly said no to. The worst thing not disclosed to us is how can they sell me 3000 points but I am unable to get out of this “timeshare point system” or whatever you want to call it, because I don’t have 7500 points I am unable to sell out. Therefore I feel as they took us for our Marriott Timeshare, $13.527.00 for 3000 points and 847.12 in maintenance fees. I figured all this out this past weekend, August 2, 2014, when we went for our new member orientation trip to Branson, Missouri. When we walked in for our orientation, instead of them wanting to show me how to use my points, he asked me “What was we there for?” I am guessing they already knew that I didn’t have enough points to be used for anything anyways. What was really strange and this is where it really gets good, they wanted us to spend more money for more points so that we would be able to travel to more places and also you really can’t do much with just 3000 points, so how about spending another $16, 000.00 and we can bring you up to 7500 points, that way someday you might be able to travel some where and maybe, just maybe you can find another sucker to buy all those points for $39, 527.00, as that’s what we would have had in it at that point. Oh and also don’t forget those maintenance fees they would be up to $1.600.00 per year, as they are based on how many points you own!

I just hate to admit that I have lost my Marriott Timeshare and $14, 374.12, but as I always try to look on the bright side of things, at least they didn’t con me out of another $16, 000.00.


N  8th of Sep, 2014 by  User  Agree Disagree 0 Votes
So many timeshare companies promise you'll be able to resell your timeshare or that they'll take it back just to get you to buy. Then when the time comes..."Ooops! We don't do that!" The only legit way I could find to get out of my timeshare was to redeem it. You can learn how to do it at http://timeshareredemption.com
A  5th of Jan, 2015 by  User  Agree Disagree 0 Votes
I am an owner as well. I paid over $20, 000 in full. I have not been able to use it even once. Every time I try to book a reservation, even when I put in a search for an entire year, there is NEVER and I mean NEVER anything available in any of the places I want to go. I made it very clear upon purchase that I would only be using the three places remotely within driving distance for the first several years due to traveling with young kids. One of the three is no longer one of the options, not that it was ever available anyway, and the other two are still NEVER available. I have called several times and I am always told to keep trying. This is completely ridiculous and unacceptable! I am so disappointed! This is terrible and total scam!!! DO NOT BUY!!!
N  23rd of Jan, 2015 by  User  Agree Disagree 0 Votes
I own a timeshare in Celebration Fl out side of Orlando (Mystic Dunes) I have owned this for over ten years. Diamond Resorts bought the company a few years back. I'm on the old system where you get one week every other year I never had a problem booking my vacation until two years ago. I went to Las Vegas (it was great) I was required to attend the owners update. They wanted me to change over to the point system but it was going to cost me about $15, 000 more (I only owe 3, 500) so I did not update to the point system so they offered me a sampler package to experience how the points worked so I purchased it. I used it to travel to Hawaii the following year (it was wonderful) However I still was required to attend the owners update again they tried to get me to purchase the Diamond system I turned it down. When I returned home I tried to bank my week through Interval International but was told that I had to contact my home resort, so I called Mystic Dunes but the customer service rep worked for Diamond Resorts I explained that I wanted to bank my week so that I did not lose it and they stated that I needed to contact Interval ( I paid Interval a fee to use their membership for three years). I continued to try to bank my week for over five months and kept getting the run around so to use up the rest of the points from the sampler packet I decided to book a reservation at Mystic Dunes in October 2014 again I was required to attend the update. Once I was there I was told by head sales person (the last person you see after turning everyone else down) that I was never suppose to be offered the sampler packet because I'm an owner. He was willing to give me back the money that I spent for the sampler packet but I would need to purchase points and it would only cost me 15, 000 (again) which is more than I paid for my original timeshare for I declined his offer due to the fact I owe less the $3, 000 on my original timeshare. He did not like that so I asked him what I needed to do to bank my week before I lose it (remember I am at my home resort) and was told to contact Interval (again). Remember this was in October 2014 (I have even years) this was my year to use my week. This went on for months today 01-23-2015 I spoke with someone from Interval and again I asked about my week they told me to call Mystic Dunes again I called and someone from Diamond Resorts answered I explained what I was going through ( I swear I heard her laughing in the back ground) she stated to me that since I have even years I could not bank my week until next year so I asked about my week for last year and she stated that I had lost it and that there was nothing I could do about. For at least six months I tried to reach someone who would bank my week so I did not lose it and all I got was the run around until I had lost it all because I would not give them an additional 15 grand they won't buy it back from me so I'm stuck with this timeshare that they are making it very hard to use.

Now after reading this you tell me this is not some kind of scam. How can a company do this to their customers (owners) and feel like they are doing a great job.

A  17th of Mar, 2015 by  User  Agree Disagree 0 Votes
I can agree to all of that We purchased ours in October too From Mystics Dunes which is now Diamond Resorts.
No 1 time that I have talked to a CSR that they have actually been able to provide any positive help or outcome in some what. I cursed at them any chance that I get. Worse Decision I have ever made.
They lie about everything!!!
I wonder how they stay in business being as Crappie...
They never reply to any of my complaint letters to their so call Chairmen .
I watched him on undercover boss. He seems to be an assssss under cover.. Crocks that is what Diamond Resorts. Interval International is .
N  13th of Jul, 2015 by  User  Agree Disagree 0 Votes
I can't pay the mant fee My husband pass away and their is no money. They are telling me I owe over 6, ooo.oo in fees. I don't have any money I work part time 22 hr a week. Just want to sell this and move on.
A  29th of Dec, 2015 by  User  Agree Disagree 0 Votes
Sunterra buyer back in 2001. Back then it was possible to find a property if you gave 2 or 3 months advance booking. But as time has gone by I have now paid the complete mortgage and as soon as that occurred in late 2013 the availability of bookings decreased about 80%. Almost too much of a coincidence. Lost all points this year, no bookings were available. I had 30K points and I wonder if Diamond uses algorithms to block those older members. Sorry to rant here but the yearly fees are greater than renting a villa or apartment for the same time period through airbnb or vrbo. Btw, I've had better accommodations through those I just mentioned. Try them out before committing to TS. Have a happy new year!
N  13th of Jan, 2016 by  User  Agree Disagree +1 Votes
SCAM, SCAM, SCAM. Does anyone know any other contract you sign that you can NEVER, NEVER get out of. Let alone your heirs. I don't! I have tried to sell my timeshare with 2 companies. Yep, I paid them $$ hoping they would. Still have it listed with one company. No takers. I was told maybe someone from overseas who needed to show US Ownership might. Well even the unquestionable don't want it. I have tried to sell it for $0.00 and I would pay the transfer fees and ensure the current year maintenance fees were paid. Guess what NO TAKERS. I have sent to Diamond a marketing proposal to take back my and other angry owners, again at no expense to Diamond, since I would happily pay the transfer fees and make sure my maintenance fees were paid up to date. Guess what! EVEN DIAMOND DOES NOT WANT IT, why would they. We are trapped til the end of the world comes. Do you think Diamond even called me...NOPE. Maybe what we all should do is go to Diamonds Polo Towers in Las Vegas and as potential naive buyers get off the elevator to go the the presentation, we tell these naive buyers that we will GIVE them for FREE our timeshares. We will make sure the maintenance fees our current and we will pay the transfer fees. I bet many of these naive buyers will think twice about signing the NEVER, EVER contract with Diamond. Just an thought. Oh, I forgot, DIAMOND DOES NOT CARE. I wonder if they ever run out of timeshares to sell. NOPE...Because unlike they say in their presentation, and as we know, vacations are not endless opportunities. IT SHOULD BE PRESENTED BY DIAMOND, IF THEY WERE honest SALES OF TIMESHARES IS ENDLESS, MAINTENANCE FEES ARE ENDLESS, AND AVAILABILITY TO BOOK IS LIMITED. Does anyone want my timeshare? It's your just for asking. Nancy
N  28th of Apr, 2017 by  User  Agree Disagree 0 Votes
@Nancy Brockway Do you have a copy of your contract?
A  7th of Mar, 2016 by  User  Agree Disagree 0 Votes
Please read this article http://nyti.ms/1K1GAVG. Their stock dropped after
N  21st of Mar, 2016 by  User  Agree Disagree +1 Votes
Diamond Resort, Orlando, FL
Mystic Dunes Resort, Orlando, FL
High Home Owner Association Fee?
I am writing this to federal government to take an action;
Hello Manager Review Board,
We bought this 2 bed, 2 bathroom one week per year time share in 2008 for $ 17, 000/= in Orlando, FL called Diamond Resort, Mystic Dunes resort, Orlando, FL.
They didn't mention to us that the HOA (home owner maintenance or association fee) per year will be how much?, and also they didn't mention to us that what would be the per year incremental.
Now the fee is 1234/= dollars per year?, which is way high to pay for this type of resort, will get cheaper for a week from other sources.
Could you please investigate from 2008-09 till today why and how they are increasing fee without asking with the owner of the resort?, if they say not to increase they wouldn't lesson, I made few calls and express my opinion to reduce the fee but they didn't pay any attention.
The board members and other officials are almost same guys who are saying “YES“ to everything and getting kick back from them.
I am not sure how many people are going through this type of cheating and losing their time shares, because of the HOA fee?.
Finally I have decided to surrender this resort voluntarily and stay away from this type of cheating.
Thanks and hoping to resolve and punish to those who are doing this type of cheating with Americans.
N  4th of Apr, 2016 by  User  Agree Disagree 0 Votes
Found your blog. Its really nice on timeshares for sales. I appreciate your article. Its important to get good timeshare sellers, buyers etc. So thanks for sharing all that important information.
N  13th of Apr, 2016 by  User  Agree Disagree +1 Votes
What a bunch of leeches... WORST company EVER! Best thing to do is run the first time they ever mention Diamond Resorts.. What a scam...
D  21st of May, 2016 by  User  Agree Disagree 0 Votes
I have only been a DRI member for about 2 years, and they have great properties and their staff is excellent as well.
The obligatory sales pitches that many of the special gift vacations have are professional, but persistent and they feel almost desperate, like they will get fired if they dont meet a quota or something every month. I dont know that that is true, but I have that feeling from the several I have gone through. Other than that and their antiquated computer system not processing my payments very efficiently, everything has been great.
Other than the sales pitch, they have great facilities, better than I would get by paying out of pocket, and they have a deed back program now, though I dont know much about it. Many complaints seem to be from people not paying attention to the terms. Like some expect completely free time? Seriously? And never take a salesmans word for anything if it is not in print. And it helps to try and develop a report with good salesmen, it seems.
Some say that you cant resell your DRI points, but I have had several calls by people who want to get me to sell my points. I am not interested, but they offered between $3 and $3.50 per point. I am not interested in selling, but if they caught me coming out of a sales meeting...I dunno.
My wife and I thoroughly enjoy our membership, minus the sales pitches, and their computer system seems to be like ten years out of date, lol, but I'm cool with that. I think we get plenty of value for our membership and look forward to years of vacations ahead.
A  10th of Aug, 2016 by  User  Agree Disagree +1 Votes
Diamond resorts is a joke. Do not waste a single moment in their sales dungeon. Lies are common and they seem to believe their own forked tongues. Fortunately I only purchased the sampler.
There are so many other sites with quality vacations...yet Diamond puts themselves on a pedestal and really plays to your emotions and they hype you into the moment.
Do your research and don't succumb to their sales tactics...not just them, all of them.
Save your dignity and your money, they will take them both if you allow it.
N  24th of Aug, 2016 by  User  Agree Disagree 0 Votes
Never, ever buy a timeshare! 16 years ago my husband and I bought with a company that went bankrupt and Diamond Resorts now owns. They took over our ownership and changed the entire structure of it forcing us to spend nearly $5000 if we would like to trade it for any resort outside of those that Diamond owns. We refuse, so we are now limited only to Diamond's properties which are very limited in number. Our deed has no value and so we are stuck paying $800/year in maintenance fees (hundreds more than when we bought). We can't GIVE it away! Buyer beware!!!

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