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Dermitage / FRAUD

1 CA, United States Review updated:
Contact information:

Sent away for free trial. Skin had a reaction so I followed their instructions and called for an RMA # for return. They sent me a shipping label via email that included the number. I returned the package. After 4 weeks they went ahead and charged me the $89.95 for the product. I contacted customer service and they state they have not received the return and so can't refund my money. I am extremely angry. I will be calling them back and requesting that they remove me completely from their mailing and shipment list. I better not received anymore products from them.

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  • Ma
      13th of Dec, 2008
    0 Votes

    I have tried Dermitage but am not satisfied with the product. My skin is now red and itchy. I have tried several times to contact the company 0n the phone but no one picks up. After reading these other complaints I am now worried. I have already been charged once for the product and I don't want to receive anymore of their products.

  • Lo
      7th of Oct, 2009
    0 Votes

    I am from Canada and recently ordered the free trial order as well and shipped it down to the USA where I will be in 1 month. Once they had my visa number and went on to t he next page is where I was let known that I would be charged for the free product, about the 14 day trial and then they would send out a creme for approx 100.00 to be charged to my visa. I tried to call the company immediately and they are now telling me that the number doesn't reach my servicing area. I have sent several emails and no reply.This is really making me wild! Someone needs to shut this scam and company down. It's false advertising and believe me if I lived in the US, I would be doing something legal about this even if it does cost $$. It's the whole principle behind all of our situations.
    Alberta, Canada

  • Ga
      7th of Oct, 2009
    0 Votes

    I just read your comment after looking at one of their ads. I too was scammed by a similar company & will NEVER order again without a LOT of positive feedback and from reputable suppliers. I was fortunate, but I hope you contacted your credit card & disputed the charge, because they will remove it.

  • Ca
      26th of Nov, 2009
    0 Votes

    I ordered their free trial. I never received the product and was charged $99.00 out of my account, and received an overdraft fee on top of that. I called them. They said that since I didn't call during the 14-day trial period there wasn't anything they could do. I told them that during that time I was in the hospital and diagnosed with a brain aneurysm--who would be thinking about products? They still wouldn't return the full amount. They said they could refund $30.00 and would send me product so I'd feel like I had something I paid for. It wasn't what I wanted, of course I just want my money back. I'm more concerned about my health than product. Sounds like fraud to me. My bank has an excellant fraud department. After reading all these complaints, I feel like sueing.

  • Ca
      26th of Nov, 2009
    0 Votes

    I submitted a complaint but I don't know what happened to it. I ordered their 14-day trial period and never received. I was charged $99.00 from my account. I called them to tell them I never received the product and that there was nothing they could do about it since I didn't call them during the trial period. I told them that I was in the hospital during that time and diagnosed with a brain aneurysm. Who would be thinking about products during a time like this. They still said they couldn't refund my money, but they would return $30.00. And send me product so I would feel like I had something that I paid for. My bank has an excellant fraud department. However, after reading all of these complaints, I feel like sueing!

  • Km
      23rd of Feb, 2010
    0 Votes

    i accepted a free trail of Dermitage products that was stated no obligation. Dermitage has now billed my account for $89.95 that i did NOT authorize. I have to cancel my Debit card in order to stop this monthly charge.
    I have returned this product unused and will never again try anything from this company.

  • Bi
      6th of Mar, 2010
    0 Votes

    Ken Fox is the founder and chairman of Syndero, the company that runs Dermitage.

    His email address is


    funny...he should be DRESSED in stripes

  • Mn
      11th of Mar, 2010
    0 Votes

    I too have been charged on my credit card and when I tried to call Dermitage's Customer Service it's not in service-so I can't get my money and I didn't get the product either. RIP OFF

  • Mr
      8th of Nov, 2010
    0 Votes

    Ordered on line based on their offer to send a sample for a trial for the cost of shipping and handling. Did not send a sample, but a full size product to try and return within 14days OR my credit card would be billed for $87+ Incredible SCAM. Called the company, and complained. Presumably they are going to send me a code number to attach to my return package, that authorizes the return!! I haven't seen it. I am returning the product today. I have called my credit card company and they have placed a BLOCK on this merchant, so that they can never charge my account for the next four years. I suggest the best is to dispute this SCAM with your credit card company. I also filed a complaint with the BBB in San Francisco where this company is headquartered, and I will also file a complaint with the DA's office in San Francisco this week.

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