Dermitage reviews and complaints

I ordered Dermitage about 6-8 months ago. I was not a victim of any of these scams that are referred to here. Maybe there was fine print and some other stuff going on but, I guess I was one of the lucky ones. I called to cancel my supply because it became too expensive but, never did I pay $99 nor was I billed anything close. This was a while ago so maybe the price went up but, I had no problem getting it cancelled and I received a friendly email confirmation. I have to say that I was satisfied with the product. I saw a noticeable difference within a week. I was tempted to order again and that's how I got here. Sorry that you all had trouble but, I don't think you should blame Dermitage.

I think most of us try to get something for nothing. I also ordered Dermitage, but i read the fine print. Which stated you must call and cancel before the 14 day trial period that starts on the day you order it, not the day you receive it. I took all the product out and put it in another container, called CS and cancelled the order the day i received the product. The next day I mailed the empty containers back which cost about $5.00. I checked my card to make sure that no charge was placed and there was none. I can't afford to pay$99.00 a month. Please look at the fine print. It clearly states what they are going to do to your credit card.

I had the same experience with dermitage, they advertised the 5.95 for S and H, then when i saw the 99.00 on my credit card bill. I was furious. I called to cancel and the next month the charge was on my bill again. I then called again and talked to a man who said it was cancelled and to just keep the product that was shipped to me. Then the next month the charge was STILL on my bill. I called again and talked to another person who said i didnt cancel in time. She also said that i had never called to cancel initially. I have contested this to my credit card co. they are going to deal with it. This company is a ripp off, they are taking peoples money. Carol

I opened Overstock.com website and a pop-up said if I answered a small survey, I got a free gift. Of the 3 free gifts offered I chose the Dermitage free offer (just pay $3.95 s/h). When it arrived, I read the enclosed letter and began to realize what a scam this was. I called CS twice to cancel within the 14 days, and the reps were as nice as could be but not budging on their TERMS of cancellation. I stupidly thought the free gift was mine to keep after my cancellation! Can you imagine! It made me very angry that I had to send the stuff back at my expense without adequate time to judge the value of the product. I was told I had been sent an email with the terms clearly explained when I accepted my free gift. I looked...no email from them on that date. I called back and the rep suggested it might have landed in the spam file and yes...there it was. The only good thing about this is the lesson learned! And the part about sending the product back even if it's empty...gosh I hope this crap (partial bottle) will not go to some other unsuspecting person! Lynne

ANOTHER ONE BITES THE DUST, ... ... ...THEY ADVERTISED I ONLY HAD TO PAY $5.95 FOR S & h IN ORDER TO HAVE A FREE TRIAL OF DERMITAGE ; NOW THEY SAY I HAVE TI PAY $99.99 EVERY MONTH BECAUSE I DID NOT RESPOND TO THE 14 DAY TRIAL? I DIDN'T EVEN HAD THE PRODUCT FOR 6 DAYS ?

PLEASE TELL ME HOW CAN I GET RID OF THIS CHARGE, THESE PEOPLE DO NOT ANSWER !

KRYSTAL

In June 2010, their deceptive practices continue.

There is no doubt that this company is deceiving people as to when they are going to pull money out of your account. I have no motivation other than to let people out there know Dermitage can not be trusted. My experience is that when they promise to hold off your order it is not kept and they will go into your account and take funds and ship product not requested and then the first layer of client service tries to convince you to pay to return the product to get your money. They will not reveal their license or corporate office numbers, only when threatened with a the a complaint to my state Attorney General did they agree to a refund. I had e-mails from them proving the hold status of my order yet when I saw a charge they was pending in my account and called them they denied it was them, then I called my bank and it was revealed to be Dermitage. The client service person actually said I know it is our fault but it is only like 5 dollars to return the item to get your money back. Good companies will stick around, but any business that preys on people like Dermitage will not be around much longer, the word will get out and they will have to change the name to protect the guilty. Be very wary of giving any access to your accounts to theis Dermitage crowd.

All these type of companies have a big, big scam!This exact same thing happened to me with Acaii Berry and when I saw the Dermitage pop up showing in my computer right away I was able to tell it was the same type of Scam. Advise all your friends and family members NOT to FALL for IT! It is obvious that "Karen" and "Not Stupid" work for the same type of companies because when I called to cancel Acaii Berry they used the same arguement "you should have read the terms and not blame others for something that you are responsible for". However, I did read and looked all over for a phone number when I was signing in but it was not there. You had to click in a very small icon at the bottom of the page that said: "terms" and it would take you to a completely different website. So IT IS NOT OUR RESPONSIBILITY TO SEARCH ALL OVER THE WEB TO FIND THE TERMS OF THE PURCHASE! IT'S SUPPOSED TO BE RIGHT THERE FOR YOU TO REVIEW BEFORE ASKING FOR YOUR CREDIT CARD.

Blame the victim...the fine print doesn't show up until after the credit card number has been entered. They have your money and that is how the scam works. "not stupid" must be an employee of that company or feels that anyone that orders a product in good faith is to be blamed for getting ripped off...people have a fight to order, or in this case, to un-order anything they please. You have a right to change your mind! Anyone, and I mean anyone that has this attitude of blaming the victum is dishonest and a possible thief...I know a good product you can push...it's called "Dermitage"!

I love Dermitage and their customer service is outstanding...I too didn't read the fine print but that is my fault. By reading all of these comments it seems to me that you people need to start taking responsibilty for your actions and stop blaming everyone else for you problems. Its not Dermitage's problem because you dont have enough money in the bank to cover your charges and you need to stop ordering things off the internet until you can learn how to read! Get it together!

This company should be SHUT down immediately. I lost my debit card, then was charged $99.95 twice by this company. I called and was promised a refund and I was still charged $199.90. This company is robbing people blind. I reported them on the BBB site too...but guess what? They are not registered. I then looked up the website and realized they offered a FREE skin care product. I NEVER ordered this! I am disputing the charges with my bank. DO NOT EVER BUY ANYTHING FROM THIS COMPANY.

Dermitage is a product that does not do nothing it say it will, It did not help me in any way, i was told that there was just a one time fee for the product . A i ordered it and it was a total of about 24 Dollars are a little more in nov 09 .I thought that was the only thing that i had to pay but to come to find out the next month on the 15 of dec i was checking my acct and i saw that they had taken out of my acct another 89.95 cents and i did noit give them permission at all to take this from my acct . I am telling you dont mess with this company because they are a rip off and they will go in and take all kinds of money from your acct, They are nothing but a scam company, iam trying to stop them from taking anything else from me SCAMMERS SCAMMERS SCAMMERS That is what they are .dont fall for there tricks like me please dont .

I too had this company charge me 89.95 after the trial period. Free my ###! I too called but service was very rude. After reading that this company will keep billing you even after you cancel I decided the best thing to do is to close my credit card. I told my card company I lost my card...so they close it and send me a new number now Dermitage can not charge me anymore. Jerks!

First they place a pop up advertise when I used by bank of america online site. They said the product is Free all I need to do is pay for the shipping fee. I paid for that and I got the Product in the mail. one month later they charge my card for $89.95 without my authorization. I called them and they said that is the cost for the product that they send me last month. I told them I only authorize the shipping fee and how do I get charge for the product when they said it was FREE. I told them I want my money back and I can return their cream back to them because I haven't use it yet. They said no I have to pay for the Cream and refused to refund my money.

REC'D A BOX OF DERMITAGE - REVOLVING ORDER - TO CANCEL AND RETURN UNOPENED BOX - AND CREDITED $112.15 - SPOKE TO A MAN NAMED - JAIME -
VERY RUDE AND HE ASKED ME WHY I WANT TO RETURN THE UNOPENED - UNUSED CONTENTS - AND TOLD ME THAT SINCE I DIDN'T CANCELL EARLIER, THAT I WAS STUCK WITH THE BRAND NEW UNOPENED PRODUCT OF DERMITAGE...I TOLD HIM THAT IS FRAUD AND WHAT A RIP-OFF IT IS! I ASKED TO SPEAK TO A MANAGER AND HE WOULDN'T LET ME SPEAK WITH ONE AND HUNG UP ON ME...

THREE MINUTES LATER, I CALLED BACK AND A LADY, ALMEDA, ANSWERED AND
I ONCE AGAIN ASKED TO SPEAK WITH A MANAGER...SHE ASKED AND REASSURED ME THAT SHE WOULD TAKE CARE OF THE MATTER...CANCELLED THE REVOLVING ORDER - GAVE ME A RETURN NUMBER AND WHEN THEY RECEIVE THE PRODUCT I WILL BE REFUNDED $106.20 CREDIT - BUT NOT FOR THE FULL AMOUNT - THAT THEY DO NOT TAKE RETURN TO SENDER - THAT I'LL
HAVE TO SPEND ANOTHER $5.95 - TO SEND I BACK!

NEVER NEVER AGAIN WILL I ORDER A PRODUCT THAT IS SUPPOSEDLY TO BE FULLY REFUNDED - POSTAGE AND ALL...BUT AT LEAST I WILL BE REFUNDED FOR $106.20 - BUT PLEASE LET OTHERS KNOW THAT THIS IS DEFINITELY A RIP
OFF AND A PRODUCT THAT DOESN'T DO WHAT IS SUPPOSEDLY IS HIGHLY RECOMMENDED TO DO...

THANK YOU FOR YOUR TIME...

KATHRYN
FULL AMOUNT OF $112.15

I tried to cancell the payment because the product caused my face to get sore. I am taking chemo for cancer so my immune system is very low.Been trying to contact them without success. I'm also a senior citizan and can't afford $105.90 every month. Can anyone help

I used the dermitage anti-wrinkle cream and didn't really see any results to write home about. when i called to cancel and to return the next shipment, i was offered an almost 50% discount on the product - not just this time, but every shipment! i realize it's a business and the bottom line is priority - but if they can offer a 50% discount if you cancel - the actual charge is robbery.
i still cancelled just on principle! and business must not be going so well if they're that desperate.

recieved my trial order in Feb. 2010 cancelled within 5 days and sent left over product back as instructed. I have now been billed march april and may 2010, NEVER recieving any products only bills! And if that isnt enough hassle for someone my paypal account was secured with my mothers credit card. So I have put up with this BS from some crappy company, and get lectured by my mom when I am well over 40. I have never had such problems before... CAN anyone help!

I found a "free trial" for Dermitage on beautyuser.com and only payed 5.95 shipping. Come to find out it wasn't so "free" after all. 20 days after I got the product I was charged an extra 99.95

I went to my bank and they said to fill out a form and change my card number, but I had to call to try to get a refund first. Later Michele (ID# 32733), said she'd credit my account 99.95 and product return wasn't needed. 2 days later I got credited 99.95

I'm just happy to have my money back. Thank you Michele!

OnFebruary 3rd, I ordered a try me skin product from this company and didn't read the small print that I had to return it within 7 days or I would have to pay for it. I therefore paid the company $108.00 for a product that did not work. I called them immediately and told them not to send another shipment; however, they sent me another shipment on March 3rd. I refused to accept the package and the postal clerk told me to write REFUSED--the date (March 7th and sign the package and the postal clerk returned the package to the company. I called again and ask for a refund which they refused. I am still trying to get my money ($114.63) from them.

I was going through this site and there was a commit from TriClear that if you had a customer complaint then you could e-mail it to :support@triclear.com. I did this and it came up that the page could not be found. Way to go Tri Clear. Waste more of our time while we are trying to get our money back.

I got the trial version in a week I called them to cancel it.. long waiting time.. so I kept trying for few days... I finally got them after 17 days and guess what.. There was a charge of 69.95$ on my credit card. no matter how much I tried to tell them that I tried to cancel before, they wouldn't agree. They only agreed to pay 40$ back. I did read the terms & conditions, but i was not able to reach them due to long waiting times. All they sell is freaking salicyc acid... buy it in walmart and it gives the same results.

Don't buy this product... Customer service sucks...

By the way, if you really want to piss them off, order the free trial and as soon as it comes, call and cancel your card asap.

I had a company that kept charging me, so I cancelled the card, I went back and ordered the product again with the new card, then cancelled the card, , so I got them back. They were really upset.

IF EVERYONE DIOES THIS, THEN MAYBE COMPANIES WILL GET THE POINT AND WON'T KEEP CHARGING PEOPLE LIKE THEY DO. IT WORKS.

IF THEY KEEP CHARGING YOUR CARD, DON'T KEEP CALLING THE COMPANY TO GET THEM TO STOP...JUST *********CANCEL YOUR CARD*******. NOT THAT HARD.

It is quite misleading on this product. They advertise for "free trial" then after 14 days they charge you for the product, in short it's not free at all. I was charged the full price of $99.95 . The fact that the lifting cream says 1.0 oz is not true either. I got a defective bottle, in which the pump didn't work at all, and when I looked inside, it's only about 0.5 oz when I tried to compare the contents with an actual 1.0 oz. I can't believe this scam!

SAME THING HAPPENED TO ME TODAY, I GOT IN MY MAIL AN OTHER PACKAGE SAME AS THE (FREE TRIAL)AND NOW THEY CHARGING ME INSTEAD OF 9.95 THAT MY COUSING ORDER USING MY CREDIT CARD 95.90DLS ARE THEY CRAZY? I DO NOT EVEN HAVE A JOB, AND THEY CHARGING ALMOST A 100.00DLS, I'M SUEING THIS PEOPLE, PLEASE DO NOT ORDER THAT FREE TRIAL JUNK, I DO NOT EVEN KNOW WHAT IS THAT THING FOR, DO NOT LET ANYBODY USE YOUR CARD TO BUY ANY OF THIS FREE TRIAL CRAP.LEAR THE GOOD WAY...

This is one of the worst "SCAM'S" on-line. I WILL sue this company if they do not stop! California take NOTE. I will be contacting "Attorney General's" office, "NO" Doubt about it. Thank-God my brother is "LAWYER"!
ML1225

I have been charged on 11 - 19 for a product which was supposed to be charged on the 25th if I kept it however I returned it.No money has been given back to me no one has returned my calls and I am sick and tired of hearing sorry excuses from those people that is a scam!

Not long ago I too ordered the "Free Trial" of Dermitage and my credit card was charged the $6.95 as stated in their terms. I however loved the product! I wasn't in a position to continue with continual orders and with just a phone call, the order was cancelled and nothing more was taking from my credit card. The customer service was very helpful and polite and I have nothing bad to say at all? I have yet to find another product even remotely close to the affectivenss I found with Dermitage!

who are these people? I never once asked for any product, nor did I sign up for anything. I went to my mail box today and recieved this package from dermitage, the postage information reads that it was sent on August 15, but my chance to return expired August 17! there is no doubt in my mind that some one is comitting fraud with my information, my atorny will be contacting them!