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Deal Extreme / No customer service

1 Hong Kong Review updated:
Contact information:

I've ordered two items from DealExtreme. The first item came to me in about 2 weeks just like they said. It was defective and I was a little frustrated.

So I ordered a second item from them which never came. I became more frustrated this time and I emailed DealExtreme. They told me to please wait for a response from us while we look into the matter.

We sent several emails back and forth and it was the pretty much same thing from them everytime. Please check your post office, we'll look into it at the Hong Kong Post, please confirm your address or please allow more time for your item to be delivered. Also, they don't provide you a tracking number.

If you have a problem with them they will give you the run around and they won't really try to resolve any problems. Do not, and I repeat, do not order from them. They will not refund your money if you never receive what you ordered.

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Comments

  • No
      10th of Feb, 2009
    0 Votes

    I have ordered a flash drive from deal extreme on Jan 11, 2009. Its about a month, but I have not received my package. I have emailed them, but they just saying me to wait. I thinking to report to police, atleast authorities should know what this site is doing.

  • Si
      14th of Mar, 2009
    0 Votes

    DealExtreme does have item tracking, you have to spend $15 dollars on items to get it.

    Also, December to February is the worst time to buy things from DealExtreme. Many items are ordered during December because of christmas, plus in Hong Kong, they celebrate New Years in January, so they always fall behind with orders during that time. It's quite common to have to wait a while to receive orders during that time. I've had to wait up to two months for some items to come.

    If you order during a non-busy time of year, items normally get sent quite quickly. A couple of the items i've brought have come to me less than a week after ordering.

  • To
      8th of Sep, 2009
    0 Votes

    DealExtreme are not a scam, fraud or what so ever.
    i've purchased many times - all items arrived.

    Please visit this site: www.dxfact.com

    Thanks,

  • Ab
      30th of Dec, 2009
    0 Votes

    I FEEL DEAL EXTREME SCAMED ME BY SENDING DEFECTIVE DOG COLLAR AND NO NEW NON DEFECTIVE COLLAR AFTER TWO MONTHS

  • Ju
      10th of Sep, 2010
    0 Votes

    I think Sunnygain.com is a good site. Cheap and free shipping. www.sunnygain.com

  • Li
      29th of Dec, 2010
    0 Votes

    You did not receive order from dealextreme? It is a big news for me. I thought it is a reliable site before this review.Weeks ago, i find another site, geartaker.com, it seems decent, and i just order from them for once. Will this site reliable for a long time?

  • Ja
      9th of Jul, 2012
    0 Votes

    i think that's ok. it's not always very way in my mind

  • Va
      24th of Jul, 2012
    0 Votes

    www.valmall.com

  • Mi
      7th of Oct, 2013
    0 Votes

    I bought a Vsun android couple weeks ago they sent me the phone but doesn't support Canadian netwowork .I spent almost 100 dollars for nothing.tried to call call them but no luck no respond .so alla I can say is deals extreme Do not buy expensive. Product .

  • Sh
      1st of Sep, 2018
    0 Votes
    dx.com - Delivery regard
    Bangalore
    India
    dx.com

    Hi Shankar here
    I have placed an order on 23 December 2017 for the worth of 3000 rupees and it's paid through PayPal account I need to know wen I can expect the delivery... please tell me we're exactly there my order and how long it takes... Order number is 171223001081121851 please do needful
    Thank you
    Order details screenshot attached

  • Ra
      10th of Sep, 2018
    0 Votes
    dx.com - Its one of the bad site no support money is never refunded
    Mumbai
    India

    Its one of the bad site no support money is never refunded if the product is not recvd even after raising several concerns its a 100% fraud company guys dont buy it
    my order no 170905001068789120
    my name rajneesh shetty
    Bought the product never got delivery of the product neither the refund.

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