On 7-15-09 I contacted Brad Cook in regards to purchasing a Camero for my nephew. I stated I would let my nephew know Brad had a unit in stock and would work on getting my nephew to commit to the color which I did and was in the process of contacting Brad to inform him we were on our way there. I called and the operator answered, I was informing her to let Brad know the situation and after the first 3 words she cut me off. I redialed the number and once again she cut me off, I called once again and started to kindly inform her I was trying to tell her I just wanted to leave a message, she rudely told me she had other calls to answer" what did I want". I proceded to tell her and she placed me on hold, she never returned. I redialed her and asked why she was being so rude; she disconnected me. I redialed and asked for a manager, she disconnected me, I redailed and she stated"WHAT DO YOU WANT", I replied I had tried to tell her and she once again disconnected me.
I called Brad Cook's cell phone and informed him of what just happned and he immediatly began to defend her not even knowing what just happned. He went over to the operator and stated that "she said I threatened to kick her ###" unbelieveably I told him she was not telling the truth, and that I have never used fowl language
nor have I EVER threatened anyone in my life time. He came up with a lie just as she did that there was another customer just called her that threatened her and she propably assumed it was me? Mr. Cook did not realize as a bussiness owner myself I also automatically record my conversations which will be an asset in my conversation with Mr. Stanley.
He then started getting an attitude with me, he stated "WHAT DO YOU WANT ME DO DO>>>FIRE HER..IF I DO WILL YOU PURCHASE THE CAR?" I stated I would do just that, he replied now; her kids can not eat!
Brad stated he had the calls on tape; I asked him to immediatly review them, he changed the subject.
I asked for a time to meet Mr. Stanley or a number so that I may inform him of the service that is being given to customers when they call. He refused, I called and kindly spoke to Zeak his manager which did not give me a way to reach Mr. Stanley but said he would review the situation. I informed him I "would" speak to David Stanley and inform him of the unprofessional and unbelieveable attitude and rudeness his dealership gives to customers with these two employees employeed there.
I will purchase add space in the Oklahoma City and surrounding area news papers informing potential customers to beware of such a bussiness. I am a bussiness owner and purchase vehicles by fleet for my company which I currently purchase in the Dallas Ft. Worth metroplex. I had hoped to find a dealership here in Oklahoma to do my purchasing, only to find one that I am happy to steer clear of; and hope to help others to do the same.
I feel this is a classic case of slander and allowing our attorneys to bring this kind of situation public, will also bring forth others to inform potential customers of this dealership to find a dealership with professionalism to do purchases with, if it starts with slander from the operator ;to cover up from management, what is next?