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Custom Silk Creations / fraud

1 Johnstown, PA, United States

This business needs to be shut down. I ordered over $400 worth of silk flowers from them. I received a partial order. I contacted Susan Ketchum and she was very abrasive and offered no help on the matter. She insisted she mailed all the items in 4 separate boxes. I only received 3 boxes. I requested she track the missing box, but she never responded. She mailed me a money order refund despite my repeated requests to send the flowers not a refund. I complained to the PA Attorney General. She responded to them saying all items were in 3 boxes and that the USPS confirmed delivery. Unlucky for her, I have the email from her stating they were mailed in 4 boxes. Cant wait till I provide the AG a copy of that email. I hope they are prosecuted for fraud. BTW during my chit chat with Susan she informed me she used to be a nurse but got injured and is receiving 100% disability fron Social Security. I am in the process of notifying their fraud unit to se if she is receiving SS unlawfully.

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