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Cricket Cell Phone / payment problems

1 United States Review updated:

I am a single mom raising two kids & i am not saying I have never been late on my bill before, but i always call & let them know that the bill is going to be late. I have had my phone for around 3 years (close to 4) & in that time I have been late 3 times. I have 3 phones on my account the bill is almost 200.00 dollars. I called 7 told them that I would pay my bill on the 14 on June the bill was due on the 10th they give a 3 day grace BUT when I called they told me the phone would not be shut off if paid on the 14th needless to say I went to pay the bill with my credit card at 9:00 AM on the 14th & no phone service. I feel that if someone has been with a company as long as I have & has 3 phones & only been late 3 times & calls to let them know the bill will be paid They should at least give me time to pay the bill (like to Noon) because most banks don't open till 9:00 AM...

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Comments

Cj
  27th of Oct, 2008
0 Votes

CRICKET SUCKS. I SHOULD KNOW I SELL THE PHONES. THE CUSTOMER SERVICE SUCKS BECAUSE IT IS BASED IN INDIA. ANYONE WANTING TO TALK TO A REAL PERSON CALL THIS WITCH AND GIVE IT TO HER
858-882-6000
THIS NUMBER IS THE CORPORATE OFFICES NO AUTOMATION!
Linda Wokoun
Senior Vice President

Ja
  21st of Apr, 2009
0 Votes

my name is victoria and my mom got me a phone and we havin troble payin the bill can u help

Jo
  15th of Feb, 2011
0 Votes

I agree cricket has the worse customer service, their English is awful, they sound like they are reading a script, and the online payment is not different, they have bogus fees for making a payment like account *debit authorization* its ridiculous if you are making a payment you are also authorizing the transaction, i don't understand why they do this it aggravates me irritates me makes me wanna hang em high life isn't easy otherwise we wouldn't be looking for cheaper ways of having a cell phone

An
  19th of Jun, 2012
0 Votes

I already paid my cricket cell phone bill before its due date and the idiots cut off my phone even after acknowledging the payment and giving me the confirmation number.

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