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Credit One Bank / closed account fees never disclosed

Las Vegas, NV, United States Review updated:
This credit card company is the most deceitful I have ever seen! When I called to close my account, the Customer Service Rep said there would be no account closure fees while I was paying off the balance. I asked him 3 different times, and the answer was always a resounding "no." Got my statement and to my surprise I noticed there was a "closed account maintenance fee of $3.00." I immediately called and got the rudest CSR who said there was nothing he could do about it. I asked to speak to a supervisor and he was even worse!!! I explained what I was told the first time around and he said "We record every call and we will look into it." I asked if that meant they would get back to me or if I should call them back, to which his response was, "No, don't bother because we are not going to do anything about it." He was basically insinuating that I was a liar, but I remember nearly every word of my original conversation. Their customer service is absoltuely deplorable (not to mention you are talking with CSRs in an overseas call center). My advise is to avoid this company at all costs, unless you feel a compelling need to be a sado-masochist!!!


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  1st of Jan, 2009
Agree Disagree 0 Votes
I did close my acount two months ago and still receiving their ###ing bills, For what? Who knows, but I'm not gonna pay a penny at all I'll call them, and if they don't stop sending bills I'll go to police.
  11th of Mar, 2011
Agree Disagree -1 Votes
I have an account with them and have been paying on time, owing a small balance. They have called me and want to give a $100. credit increase for a one time fee of $29.00. I said no thanks and he reduced the fee to $19.00 which I still refused. I now want to pay it off and close it. Is that legal they can do that? If it is how come the government hasn't looked at that practice
  6th of May, 2011
Agree Disagree 0 Votes
This is a bank that charges in my opinion excesive fees. I pay an estimated 24% interest annually just for using it and paying it of every month. Above and beyond I paid $ 75.00 for the pleasure of having it. I will probably keep it for the full year with penies in credit balance and then cancel it. YES using a certified return receipt letter

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Credit One Bank Logo Credit One Bank
Customer Service
Overall Satisfaction Rating

174 Reviews
P.O. Box 98873
Las Vegas
United States - 89193-8873
+1 702 405 2042
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