When making a complaint, it would be nice if you gave all the information, and not leave out the stuff that makes you seem like the bad guy.
Your EOD service will not be shut off as soon as your account goes past due. It happens when you get interrupted for nonpayment, weeks (sometimes months depending on your area) after your account goes past due.
How many warnings did you get for your interruption? 3? 4? I'd be surprised if it was any less.
If you are told your service is going to get shut off for non payment, why did you not use your free time to call in and pay your bill, rather than order a movie that you knew was going to be interrupted?
That supervisor did the right thing by agreeing to disconnect your service when you asked. How much you pay monthly quickly becomes irrelevant when you never actually pay it.