SUBMIT A COMPLAINT

[Resolved] CouponCabincouponcabin customer service blocked my ip cant even contact support to get help

i have been a member since nov 27 2015 and know im getting kick off on the same day i signed to be a member i dont even know what happened i tried to contact CouponCabin but all i got was that i (repeatedly and severely violating the CouponCabin Terms and Conditions to which you have expressly agreed to multiple times across multiple accounts.) and (As such, all accounts associated with you have been fully and permanently closed, and under no circumstances will these accounts ever be reopened. Furthermore, these accounts have been transitioned to the Consumer Fraud Division of our Legal Department, and as such, Customer Success is no longer able to assist you in any way. You shall receive legal correspondence from CouponCabin LLC within the next ten (10) business days regarding your account activities, current standing and any cash back that may have been validly earned. Please note that this correspondence must be sent via certified U.S. mail, and we do not have a current mailing address on file for your account(s). Can you please reply back to this email with a proper mailing address so that we can expedite this correspondence to you? Please be advised that a copy of all communications between you and CouponCabin LLC, from this point forward, will be sent to the registered agents of the computer networks which are associated to your account(s), which include, but are not limited to Internet Protocol address) my but i only have one account i dont know their talking about i even emailed them on Nov 24, 21:56 CST to make sure i did not break rule of not going oven the $600 limit i had $450 in cashback saved up. had all my cashback saved up for my kid and mom's christmas gifts

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • CouponCabin Customer Care's Response, Jan 16, 2019

    CouponCabin has very few rules and the rules we do have are in place to make sure we can pay as much cash back as possible; it’s how we’re able to offer such great deals that you can’t find anywhere else. In addition, we make sure these few rules are prominently highlighted across the site when using our cash back program. That said, when multiple accounts from the same computer network are detected as redeeming Members Only offers, we have no choice but to close those accounts.

Ka
Nov 28, 2018

Post your comment