Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Costco.com / think again before ordering anything through costco.com!

83% 30
I ordered a bedroom set online at Costco.com on 11 Aug 06. The website promised 4-6 weeks for delivery. My credit card was charged on 11 Aug for $3,727.48. I received an email on 24 Aug 06 stating that my furniture was shipped on 23 Aug 06 but I cannot check the status of delivery. Then six weeks passed without hearing anything about my furniture. I called Costco.com and was told that Costco.com had to check with the delivery company because they cannot check the status of delivery themselves. After two more phone calls to Costco.com customer service and two phone calls with the delivery company I found out that my furniture needed to be repaired before delivery. I did not pay a full price to buy repaired furniture so I cancelled the order.

I was told that it will take 7-10 days to before I receive my refund. Waited 10 days but did not receive a refund and did not receive any phone call from Costco.com for the status of my refund. I called Costco.com again and was told that it took 7 days for them to get an authorization from the delivery company so they need another week before I can get my money back. One more week went by without my money and any update from Costco.com. I called again on a Friday and was told that they never received an authorization from the delivery company and the refund section was not open that day but he will send them an email requesting to expedite my claim. I sent them an email requesting an immediate return of my money and my intention to file a formal complaint. The weekend went by but still no phone call or refund received next Monday. I called again on Tuesday. I was told that the refund section was not in Monday either but they will send another email to the refund section. I asked for a supervisor and was told that a supervisor will call me back. I did receive a call back from a supervisor that day (Tuesday) and she told me that she will escalate this situation and will give me a call back as soon as it gets resolved. No more phone calls that day. No phone calls on Wednesday either.

Now it’s Thursday 26 Oct 06. I’ve been without my money ($3,727.48) for a day short of 11 weeks, never received my furniture, and close to no customer service from Costco.com.

What I learned from this experience:

1) Never again order furniture through Costco.com.
2) Costco.com does not follow through with their promise nor do they, as a company, care how I feel or what I say.
3) Think again before ordering anything through Costco.com and consider how long I can live without my money and nothing in return for my money.

I am uncertain when, if ever, Costco.com is going to return my money and I need to find a way to get my money sooner. I still need bedroom furniture but I don’t have my money anymore.

Nokesville, VA 20181


Sort by: UpDate | Rating
A  10th of Jul, 2007 by 
Agree Disagree 0 Votes
I am complaining about money being taken out of my account with out my permission to www.everprivate.com and the amount was 54.95. I am filing a complaint and charges with this company.
A  16th of Jul, 2007 by 
Agree Disagree 0 Votes
A  30th of Oct, 2007 by 
Agree Disagree 0 Votes
I bought a Churchill 60" Entertainment Center for $1,749.99 from costco.com. It delivered without much trouble, though the tracking link was incorrect (I just figured out the correct tracking myself).

The center console arrived damaged, so I returned it with the delivery guys keeping the rest of pcs. It been a month since I returned the broken pc. Contacted costco customer care many times and they could not tell me nothing. Nothing means nothing (other than they are checking).

My guess is that their operation is in a total mess. Any one ordering expensive and bulky items will be taking chances.

You may have better luck if you take any return item to a physical store and hopefully get instant refund. Do not consider replacement, just get the refund because otherwise you may not be able track the replacement.

Also, you may want to start taking notes of dates, people and communications as you may end up taking legal course and those notes will come real handy.
D  18th of Feb, 2008 by 
Agree Disagree 0 Votes
KR. Please don't waste people's time by posting illegitmate complaints. Your comments prove you are in the wrong. You would be able to see through that if you were capable of logic.
A  14th of May, 2008 by 
Agree Disagree 0 Votes
*** Costco - Everett, WA **

In 2007, I had a returned check to Costco. This check was returned due to a bank error. However, I was in a car accident and three months of rehab (outside my residence). Upon getting home, I went through stacks of mail to find that I had a returned check. I immediately went to the Costco store to try to remedy it. Armed with a letter from BofA (stating return was their error) I went up to Costco to pay the check. They had turned it over to a collection agency. I told them the circumstances behind the check and why it took me six months to get up there. They still insisted I deal with the collection agency and would not recall the check back. The collection agency charged an additional $95 in fee's for the check. So, a $142 check cost me over $235 with Costco. The manager's name is Bill and apparently didn't even care or show any sensitivity towards my situation. The bank volunteered to pay the return check fee of $25 but would not pay the additional $70 in fee's. I simply asked for Costco to do the right thing. If I bounced the check due to my mismanagement, then I would take the consequences of that. But not knowing there was an issue due to stuff beyond my control only goes to show how insensitive and profit oriented this company is. Thank you Costco for victimizing me. I vow never to shop with you again. The time I lost from work due to my accident and the changes this accident has caused my life, you just added fuel to the fire.
N  9th of Jun, 2017 by 
Agree Disagree 0 Votes
bad order experience with Costco.ca - the Costco Canada site online order.
Bad quality laptops, ordered, then returned, - got Costco.ca blocked, no more orders online. => away from Costco online order.

Post your Comment

Costco Wholesale Corporation Logo Costco Wholesale Corporation
Customer Service
P. O. Box 34622
United States - 98124
+1 800 774 2678
View Full Information

Reply to