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Computershare / Poor service

Murray St Perth, Perth, Western Australia, Australia

I have tried to contact Computershare on numerous occasions. First of all, I dial their enquiry number [protected]. Then I am greeted with a recording trying to connect me. I would like to register my shareholdings with Computershare. Finally, I get on to a foreign voice, Joe, who tells me to hang on and then he informs me that I cannot connect with my MacBook Pro - it is not compatible. He then mumbles something about having a Google facility and asks me to hang on. He then plays some soothing music for me to listen to and after two minutes we lose connection. The whole process of trying to register with Computershare has taken me an hour so far and I have to start again. This is very a poor service. Perhaps companies should be using another service which makes it easy for customers like me.

Re
Dec 21, 2015

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