SUBMIT A COMPLAINT

[Resolved] Complete Savings / Complete Savescam

I am a 17 year old full time student who was completely fooled into trying to save my money when buying a concert ticket. I realised today that I've been getting charged for 3 months. I'm so confused and now also scared of what will happen to bank account as my rent/bills/food-my entire existence runs off that bank account. I'm at a completely loss over the zero morals of this scam

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • CompleteSaveUK.'s Response, Dec 27, 2018

    Hello Emma,

    I will be happy to assist you but currently I cannot identify your Complete Savings membership record. Please contact me directly so that I can find your record and resolve your query. I can be reached at [protected]@completesavings.co.uk.

    Complete Savings is an online membership programme ideal for those who shop online regularly. Complete Savings members have access to a wide range of cashback deals, including an initial cashback reward, a monthly cashback reward, discounted gift cards and 10% cashback at over 650 online stores.

    The only way to become a member is to enter your details in full on the Complete Savings sign-up page. The details required are: your name, your email address (twice), your postal address, and your credit or debit card details for the monthly billing. It is mentioned in several places on the sign-up page that following 30 days free membership, there is a monthly fee - hence why you are required to provide your credit/debit card details on the sign-up page. To complete your sign-up, you must click a "Yes" button to agree to the terms and conditions of the programme. There is no other way of creating a membership but to provide your details in full and click the "YES" button on the sign-up page.

    I hope you contact me directly soon so I can resolve your query for you.

    Kind regards,
    Mary
    Complete Savings

Em
Dec 06, 2018

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