Comfort Line Products’s earns a 3.4-star rating from 0 reviews and 5 complaints, showing that the majority of customers are somewhat satisfied with spa and lifestyle products.
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Pump/Heater Unit
I have experienced several failures of the water/heater pump unit on the Spa2Go portable spa unit. Comfort Line Products has the worse warranty in this business. I am looking for a 3rd party company who can repair the water/heater pump unit. Does anyone know of such a company?
The complaint has been investigated and resolved to the customer’s satisfaction.
Terrible company
We bought a spa-n-a-box and within just a short period of time (during warranty), the unit went bad. We had to pay shipping for a replacement unit to be sent to us (required after 30 days). The unit has been running for almost 60 days and has gone bad again. According to the company, these products are long lasting for several years, yet we can't get one to last for more than 45 days. Each time, if we want a replacement, we have to pay almost $90 for shipping. We were willing to do this the first time, but after receiving two bad units (and each one had a different defect), we are fed up with this product and the level of customer service we have received. We have asked the company to either send us a free unit with free shipping, or to give us a partial refund of our $1, 000 paid for the spa. These have been rejected. We will not buy another product from this company, nor would we ever recommend any product made by Comfortline Products.
The complaint has been investigated and resolved to the customer’s satisfaction.
power pak- spa-in-a-box
I purchased a reconditioned power pak for $295.00 on July 1, 2008 ( this was my third power pak in three years) and th unit went dead in Sept. 2008. I have been a good customer and have not recieved any satisfaction on your reconditioned power paks. You need to reimburse me or send me a completely NEW unit, not a reconditioned one. If you check my account you can see that I have had to replace several parts including a new pump in the last two years. I would like to hear from someone in your organization and get some answers and results. R.E. Kerecz
We had 5 power pacs in 1 yr, now that the warrenty is up they won't even discount one. Why would you pay another $270 for a recondiditoned one when all of the ones to date failed. I just talked to the service person and she said it was our fault they went! Don't bother with this company, they just don't care.
Good luck getting any satifaction from this company. Two power packs in less than 6 months and all they want to do is sell you another one.
Is Comfort Line Products Legit?
Comfort Line Products earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Comfort Line Products. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
A long registered date for clpusa.com can be seen as a positive aspect for Comfort Line Products as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Comfort Line Products's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Clpusa.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Comfort Line Products and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Adult content may be available on clpusa.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
Clpusa.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Comfort Line Products.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Comfort Line Products. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Spa N A Box
I have had a Spa N A Box for just over a year and have had nothing but problems. The latest is a leak under the power pack and I was told I would have to buy a new one for almost $500 - I have also had to consistently replace parts. And it is not working at all.
Read full review of Comfort Line Products and 11 commentsDefective Spa
We bought a spa-n-a-box and within just a short period of time (during warranty), the unit went bad. We had to pay shipping for a replacement unit to be sent to us (after 30 days). The unit has been running for almost 60 days and has gone bad again. According to the company, these products are long lasting for several years, yet we can't get one to last for...
Read full review of Comfort Line Products and 4 commentsOverview of Comfort Line Products complaint handling
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Comfort Line Products Contacts
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Comfort Line Products phone numbers+1 (888) 997-6366+1 (888) 997-6366Click up if you have successfully reached Comfort Line Products by calling +1 (888) 997-6366 phone number 0 0 users reported that they have successfully reached Comfort Line Products by calling +1 (888) 997-6366 phone number Click down if you have unsuccessfully reached Comfort Line Products by calling +1 (888) 997-6366 phone number 0 0 users reported that they have UNsuccessfully reached Comfort Line Products by calling +1 (888) 997-6366 phone number
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Comfort Line Products emailsinfo@comfortlineproducts.com100%Confidence score: 100%Support
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Comfort Line Products address2215 NE 10th Ter., Unit 101, Cape Coral, Florida, 33909, United States
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Comfort Line Products social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
Recent comments about Comfort Line Products company
Pump/Heater Unit




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I HAVE HAD ALL THE SAME PROBLEMS EVERY ONE HAS HAD, IM ON A FIXED INCOME A DISABLED VET FROM VIETNAM AND THIS SPA IS MY WAY OF WALKING, SO THE LINER WENT FIRST IN LESS THAN 6 MTHS, REPLACED IT FOR 250. NOW THEY WANT OVER 300 TO FIX PUMP/HEATER UNIT, I CANT AFFORD NO MORE SO ILL TURN IT INTO A SUMMMER POND FOR THE BIRDS THEN SHOOT AT IT TO TAKE OUT MY FLUSTRATION FOR GETTING INVOVED WITH SUCH A TERRIBLE PRODUCT, A FEW GOT BLAST WITH MY OLD M-16 WILL DO ME GOOD THEN ILL POST IT ON THE FACEBOOK FOR GOOD ADVERTISING, YOU CAN TELL IM A REAL HAPPY CUSTOMER,
I purchased one of these spa's also and I got just over 90 days out of it. I am an industrial controls electrician that installes probes and sensors all the time and this is one of the fastest times, I have seen sensors fail. I called the manufacture and tried to order replacement probes, but was told that they do not sell any of the internal parts.
I am looking around at my suppliers and seeing if I can find the manfacture of these probes.
I have attached a picture of the probe I have more pictures also.
July, 1, 2010
Name of Product: Snappy Spa
Manufactured by:
Comfort Line Products
2717 N. Tamiami Trail
N. Ft. Myers. FL 33903
On March 22, 2010, I purchased a Snappy Spa portable hot tub (manufactured by Comfort Line Products) from Allegro Medical. At the same time, I purchased the chemical kit that included the chemicals recommended by the manufacturer for proper maintenance of the hot tub. I set up the spa on April 9, 2010. I followed the owner’s manual for the set up and maintenance of the hot tub, in particular the daily chemical maintenance. I made sure that the chemical levels were the same as was recommended in both the spa owner’s manual and the instructions included with the chemical kit. At no time was the water in the spa outside the recommended limits for chemical balance.
On June 30, 2010, after less than 90 days of use, the heater and blower unit stopped working. I contacted Customer Service and spoke to Melissa Collier. Immediately upon my telling her what the problem was, she asked me how often I used “Scale and Rust Inhibitor” in the spa. I told her I had never used the product, as it was not listed in recommended chemical maintenance in either the owner’s manual or as part of the recommended chemical kit. She told me that the problem with the heater was a result of “build up” that Scale and Rust Inhibitor would have prevented. She later emailed me a document that stated the same thing.
She emailed me instructions for having the unit repaired which includes my having to pay for shipping both ways and also the distinct possibility that I would also need to pay for all repairs if the technicians conclude that the broken unit was a result of “improper chemical maintenance.” As Ms Collier has already informed me, both verbally and by email, that the problem is a result of not using a chemical THAT THE MANUFACTURER NEVER INFORMED ME THAT I NEEDED TO USE, I believe that I will be charged for the entire repair. In addition, I need to provide the company with my credit card details in order for the process to begin, and I won’t know how much the repair has cost or how much has been charged to my credit card until AFTER the repairs have been made. This is not good business policy.
After doing some research today, I have discovered numerous complaints about this company, and in particular about the heater/blower unit. People have spent hundreds, and in a few cases, thousands of dollars on repairs to the unit only to have it break down again in a month or two. I have no intention of following suit.
If this “Scale and Rust Inhibitor” chemical was SO IMPORTANT to the operation of the spa – so important that by NOT using it the unit would break down in under 90 days – the chemical should have been part of the recommended spa maintenance listed in the owner’s manual and should have been part of the manufacturer’s recommended chemical kit. I suspect that the problem is not the lack of a chemical, but in faulty workmanship in the pump unit.
I will NOT be giving Comfort Line Products my credit card details for repair, nor pay for shipping on a faulty heater/blower unit that should be replaced in good faith by the manufacturer.
I believe that Comfort Line Products should send me a NEW heater/blower unit AT THEIR EXPENSE to replace the faulty one. They need to stand by their product! I realize that this is a “budget product, ” but I expected it to last several years, not less than 3 months.
I also believe that, if the company continues to insist that heater/blower problems are a result of “build up” that could have been prevented, Comfort Line Products should immediately contact all owners of Snappy Spa (and their other portable spa units that include the same heater/blower unit) to inform them that “Scale and Rust Inhibitor” be part of daily chemical maintenance.
I also have one of these junk hot tubs. I have the same problem. Here's how the warranty works. You give them a credit card number and then send it to them for warranty repair. They will repair or replace the item then decide if any of it was covered by the warranty. They will then charge your credit card whatever amount the warranty repair cost plus shipping. You get to find out how much you warranty repair cost when you receive the back. If you do a search on the Internet you will find most if not all repairs were not cover by the warranty some costing over $450.00. I am looking for parts or a unit that isn't working to use for parts in my less ten a year old hot tub. Excuse me while I go to throw up thing about the money I wasted on this.