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Coast Dental / Overcharges and rescheduling conflict

1 GA, United States Review updated:

I have tried to stick it out with this dental office. I have been dissatified for some months now and decided I had enough. Recently my son had an appointment for 5:00pm and it was changed in their system to 4:30pm. When he arrived at 4:50pm, he was told he would have to reschedule because his appointment was at 4:30pm. Well they sent the appointment card in the mail and it clearly states 5:00pm. My son was turned away and given an appointment for two days later at 10:00 a.m. Hello!! people work and can't just leave whenever you feel you want to make an appointment mid morning. Needless to say when my son called to let me know of what just occured it was the last straw. I had put up with snappy attitude hygienist, one of which was gone by the time I decided to leave the first time. The next lady was a little better but still had an air about herself and spoke to you like you were a little kid. Most likely I was older than she was. Then on top of everything you get to the front to pay and you are charged for mouth rinse they recommend and cleaning instrument that you can get much cheaper from Sams or Bj's. Ask me first before you apply additional charges to my account. You don't pay my bills or run my household. I called and spoke to the head Doctor at that site, Dr. Richardson who was pleasant and asked what can she do for me. I told her I just felt the need to let her know why we would not be back. They were fired!! and lost two patients, actually they lost me back and March of this year, I just thought I would take my son since he is on a 6 month schedule and would be away at college so I wouldn't really have to deal with them as much. Well no more, I have a philosophy that I live by" I never have to beg anyone to take my money"! someone else will always be more than happy to assist you with the customer service you deserve.

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  • Ja
      17th of Aug, 2009
    0 Votes

    Why in all area of Atlanta I can't to find dental simple cleaning without additional services as examination, RX and so on. It is violence to overcome additional costs. In this question should decide customer and his wish, not demanding dentist. I as customer should decide what kind of service I need and how much could I pay for service. It is my responsibility not dentist. I dpn't need unwelcomed services with additional costs. If I want to wash my hands in simple way I don't need XR and great evaluation done by professor of sience. It is simple service done by someone if it is impossible to do myself. This kind of practice is conspiracy against customar and his wish.

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