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Coach. Inc / bad service

1 United States Review updated:

$400 might not be a lot of money for a purse for some people, but my son and husband splurged on a COACH purse for me - gray leather - beautiful - but it immediately began:

- Lining tearing

- Gray leather turning purple

The very kind people there had me send it back at my expense and repaired the lining but did not address the purple color. When I called, I was told I could send it back again at my expense (and time, it took weeks for it to be returned). When I hesitated, the customer service rep explained dye transfer happens to COACH purses. Sad.

Now its sitting in my closet - I could have had 5-10 fun purses.

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  • Av
      22nd of Sep, 2010
    0 Votes

    Take it back and have the sales rep at Coach send it in and ask them to wave the shipping fee. Don't keep a bag that is poor quality. That is alot of money.

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