We signed a contract with Claims Specialists International (CSI) on August 30, 2008 to act as our roofing consultant and contractor for an insurance claim to replace our hail damaged roof. At that time we provided them with an insurance check for the required down payment. We were told that a roofing subcontractor would contact us within 6 to 8 weeks to schedule and perform the roof replacement.
I phoned CSI on November 11, 2008 because nobody had ever contacted us. I talked with Michelle who stated that there would be another delay of 4 to 6 weeks because there was an asphalt shingle shortage caused by Hurricane Katrina. (2 out of every 5 homes in my neighborhood were getting replacement asphalt shingle roofs installed at that time!). Between November 11, 2008 and March 13, 2009 I phoned their office numerous times.
Most of my phone calls were not answered and my voice messages were not returned. A few times I talked to receptionists who provided me only with broken promises and conflicting excuses, but who would not give me a roof replacement commitment date. Twice I asked if it were possible to get a full refund of my down payment and twice I was told they would have to check with a manager and they would call me back. I never received the return phone calls.
I phoned their office again on March 13, 2009 and discovered the phones had been disconnected and heard from my neighbors, who have had the same problems with CSI, that they had moved and changed their name to K-2 Roofing. They had gotten Melissa King's phone number from a former CSI employee. I called that number [protected]) and she was not happy and had no problem telling me so. She had Anna Gibson (CSI/K-2 Roofing's or whatever they call themselves these days accountant manager) call me back.
Anna asked how she could help. I told her I was expecting a call back several weeks prior about receiving a full refund of my down payment check. She asked if I wanted a replacement roof or my money back. I told her that I had waited over 7 months to get a replacement roof and did not expect they would ever fulfill their contractual obligations so I would prefer my money back. She verified my name, address and the amount of my insurance check then said she would get a check in the mail the following week.
I received a check for about 17% of what I paid them because in their greedy opinion I had broken the contract! These people are scam artists and will use every crooked way they can think of to keep your insurance company's money! Don't do business with them and please contact Rebecca Wild at [protected] of the Colorado Attorney General's Office and file a complaint.
I will never fully trust another business for the rest of my life! Some honest world we live in, huh?
P.S. My neighbors are still expecting to get a new roof.