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City Of Tshwane / municipal account funds transfer

South Africa

I requested funds to be transferred from one account to another as I paid into the wrong account by mistake. I submitted the proof of payments in january already and I still did not get assistance. At the moment my electricity has been cut off because I am told I owe an amount of r2506 which was supposed to be transferred from another account.
Can somebody please resolve the issue as soon as possible as this is now inconveniencing me.

My details are: kgomotso thubisi
Id# [protected]

Ts
May 3, 2017

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