CitiMortgagerefinance of existing mortgage, stuck with title company no assistance from processing team

I have had my refi'd mortgage with Citi since 2009. When I opted to refinance to a 15 year mortage, the Title company has an "issue" on the lien, stating that the builder of the home had a 7MM loan from 1997 (which is impossible, since my house was built in 2001... the lien is for the 130 land units the builder bought from the land developer in 1994). I have sent all information I have, including pulling the Lenders original Loan Insurance. Despite me having done all the legwork (something the title company should have done), they are not returning my calls, and I will shortly fall out of my interest lock. I have requested another title company (which they should pay, $700), but not receiving any response -- despite regular calls earlier for all the information CITI required.

Do NOT do business with these guys moving forward:
Title Clearing Department
Mortgage Information Services
4877 Galaxy Parkway Ste I
Cleveland, OH 44128

.. waiting to see if CITI will respond before I take add'l action.

Jan 30, 2017

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