Circuit City / Restocking fee misinformation
My wife purchased a widescreen LCD monitor on Dec. 17, 2006 for my Christmas gift. I connected it to my PC and found that I would need to purchase a new video card.
We went to Circuit City (Concord Mills, NC) to return the monitor, but they relentlessly refused to waive the 15% restocking fee ($60). We were unaware of the policy, but it actually is posted:
1. Below the cash register (where one cannot see it since the cashier is blocking it)
2. On the back of the receipt (which can only be viewed after the purchase) and
3. At the return counter.
The worst part of it all is that they said that all the major stores (specifically naming Best Buy) have the same policy.
I went to Best Buy later that same day (Dec 26, 2006) to purchase a video card. I found that their restocking fee list does not include monitors. I also verified with the salesperson at Best Buy that they would accept the return of an opened monitor without any restocking fee.
Either Circuit City was misinformed about their competitions' policies or they were lying (as they implied my wife was when she stated that she was unaware of the restocking fee).
Obviously, I will never return to any store of theirs. If someone starts a class action lawsuit, please add my name to it.
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