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CipSoft/Tibia / Tibia Recovery Key Didn't Came - Scam

1 São Paulo, Brazil

Paid for a recovery key:

Mar 22 2015, 21:19:27 CET 2015-03-P-[protected] Recovery Key 18.00 BRL sent

My address is correct into my account, never came to my house, there's always a person here to receive the letters since here runs a company.

Also, I got scammed by paying premium time and not being able to login in Honera since Last login: May 17 2015, 02:29:34 CEST.

I simply need my money back cause I lost my trust into CipSoft.

OBS: I don't need any voucher, the compensation must be premium time back or a refund based into the days that I couldn't login due your technical problems (even due DDoS attacks, it's my consumer right since it's not my fault and I paid for the service).

Payment E-mail from them:

Dear Reinaldo Filho,

Thank you for your order with CipSoft.

Order: 2015-03-P-[protected] from March 22, 2015
Product: Tibia
Service: Recovery Key
Price: 18.00 BRL

Your payment has arrived.
The letter with the confirmation key for a new recovery key will be sent
to the address in your account registration. Note that it can take up to
4 weeks until the letter reaches you. Please be patient!

Best regards,
Your CipSoft Team

CipSoft GmbH - Infinite Entertainment
Prüfeninger Straße 20, 93049 Regensburg, Germany
Customer Support:

Managing Directors: Ulrich Schlott, Stephan Vogler
Commercial Register: Amtsgericht Regensburg, HRB 8295
VAT ID: DE216262082

Jun 4, 2015

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