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4.4 1002 Reviews

Chrysler Capital Complaints Summary

78 Resolved
142 Unresolved
Our verdict: Engaging with Chrysler Capital, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Newest Chrysler Capital reviews & complaints

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12:00 am EDT

Chrysler Capital poor service!

I am a senior person and Chrysler is giving me a lot of trouble. For the past two years I have been getting statements from Chrysler trying to collect from me property tax on a lease vehicle. I have communicated with four different people but no one has made a correction on their records. I have sent an Affidavit twice and included a copy of the Texas Property Tax Code 2006, Edition, Section 11.252 Motor Vehicle Leased for Personal Use. It states that If I don't use the vehicle for monetary gain, I don't have to pay tax on it.

I am afraid that in a few months, when I turn my vehicle in, they are going to demand the tax.

Beware people!

Read full review of Chrysler Capital and 7 comments
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trapper571
algonac, US
May 17, 2023 8:52 pm EDT

i had to go through pdp group to get my payoff letter from chrysler capitol whitch you haft to have to lein holder changed on your title,they charged me 17.00 for the letter and 31.95 shipping,so it cost me 48.95 for something they should have sent me automatically after loan was paid off.total rip off ,shame on chrysler credit

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Tony Gunk
, US
Apr 19, 2023 5:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I paid my vehicle off February 13 2023 was told the title was sent feburary 27 2023. Called 4/13/2023 to get lien release and was told they faxed it twice but it never came I fulfilled my sent without a late payment I want my title. it has been 60 days. Christian s filson

Christiansfilson@icloud.com

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shaundra stephens
little rock, US
Oct 15, 2022 8:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been notified of past due car notes but not have had my vehicle been stolen. My police report number is #[protected] from little rock police department. I need my gap coverage and my insurance to pay vehicle off because vehicle be stolen more than 30days.

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Diane Petrella
, US
Dec 13, 2018 4:16 am EST

I sold my car buyer needs the car. I paid it off 9 days ago. NO title! So frustrated! Never again.

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lmgrobo
, US
Aug 20, 2018 9:55 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My father passed away in January. In his records he noted a small payoff (

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chris x
,
Jul 30, 2008 12:17 pm EDT

did any of you find a go to person to resolve these problems..is there a number i can call?

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Sandy
,
Feb 26, 2008 3:21 pm EST

THEY'VE SCREWED ME MAJOR!
Customer of CF for over 9 years, in Dec. of '05 changed changed from a '03 to '05 Grand Jeep Limited. The dealership and CF 5 contracts later got the lease program correct. Meanwhile CF was charging me for not paying Dec and Jan payments on the 'o3. Then they applied my Jan payment for the '05 to the '03 (which I left at the dealership back in Dec.). CF has charged me every m month for being a late on payment (applying vurrent month to prior month). It was last summer when they finally said the '03 lease was closed so there's no record if my Jan. payment for new '05 went their. WHAT!? CF said they would work on the problem and get back with me. DID NOT! I made every payment on time until this past Jan. I had bad financial hardship via identity theft and a BAD FLorida property (as with a lot of people). They gave me ONE call, some guy claiming to be legal department. He left me a number to call him before 3P next day. I tried and tried leaving messages on a generic vm. That was a Friday. On Sunday night, well Monday morning 3AM repo man came and took my jeep! leaving me with NO transportation and NO person who will talk to me at CF.

I worked for Dailmer Chrysler's marketing agency out of their SE regional office. I was an excellent customer!

This CAN NOT continue from these lenders!

Sandy

Chrysler Capital Customer Reviews Overview

Chrysler Capital is a financial provider specializing in automotive finance for Chrysler, Dodge, Jeep, Ram, and FIAT vehicles. They offer a range of financing options, including loans and leases, tailored to meet the needs of individual customers. Additionally, Chrysler Capital provides dealer financing solutions, supporting their dealership network. Their services also encompass online account management and payment tools, facilitating convenience for their clients. Customers can apply for credit through their website, which streamlines the process of acquiring a vehicle.

Chrysler Capital In-depth Review

In summary, Chrysler Capital offers a range of financial services with a focus on auto financing. The website is user-friendly, and they provide various loan options suitable for different needs. Customer service is adequate, with multiple channels for communication. Online account management and payment options add convenience, although fees and penalties could be more transparent. Customer reviews are mixed, and while there are some complaints, there are also positive experiences. The company's financial health seems stable, and they offer special programs and incentives. Online tools and resources are helpful, and the company shows efforts in accessibility and compliance.

Company Overview

  1. History and Background
  2. Range of Financial Products Offered

Loan Application Process

  1. Ease of Navigation on Website
  2. Clarity of Application Requirements
  3. Approval Timeframe

Loan Options and Terms

  1. Variety of Loan Types (e.g., New, Used, Refinance)
  2. Loan Term Lengths Available
  3. Interest Rates and APRs

Customer Service

  1. Responsiveness and Availability
  2. Knowledge and Professionalism of Staff
  3. Channels of Communication (Phone, Email, Chat)

Payment and Account Management

  1. Online Account Management Features
  2. Autopay and Payment Options
  3. Clarity of Payment Schedule and Terms

Fees and Penalties

  1. Transparency of Fee Structure
  2. Late Payment Penalties
  3. Prepayment Penalties

Customer Reviews and Testimonials

  1. Positive Experiences Shared
  2. Complaints and Issues Raised
  3. Overall Customer Satisfaction Rating

Financial Health and Stability

  1. Company's Credit Ratings
  2. Financial Performance Indicators

Special Programs and Incentives

  1. Loyalty Programs
  2. Rebates and Incentives for New Buyers
  3. Partnerships with Dealerships

Online Tools and Resources

  1. Loan Calculators
  2. Educational Articles and Buying Guides
  3. FAQs and Help Sections

Accessibility and Inclusivity

  1. Services for Non-English Speakers
  2. Accommodations for Customers with Disabilities

Legal and Compliance

  1. Adherence to Financial Regulations
  2. Privacy Policy and Data Security Measures

Conclusion and Final Assessment

  1. Overall Impressions and Recommendations
  2. Suitability for Different Types of Consumers
  3. Comparison with Competing Financial Institutions
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Contact Chrysler Capital customer service

Phone numbers

+1 (855) 563-5635 +1 (855) 976-9766 More phone numbers

Website

chryslercapital.com

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