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I ordered a Cristmas Tree from Sears and without my knowledge the Sears website redirected me to this company in which I ordered a prelit flocked alpine tree. When I received it it was much smaller then I thought and it was broken one of the branches was hanging. They told me that I could return it but at my expense and they would not refund the shipping price, this is a 6 foot tree that is going to cost a fortune to ship and I am livid. I am in WA state and I have to send it to NY. I tried returning it to Sears and they will not take it even though it is charged to my Sears charge card.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I'm having a problem with Christmas Central as well. I ordered a purse on Dec 11th and was told I would receive it by Dec 15-18th. I was sent a tracking number for UPS, but it was a fake tracking number. On Dec 29th I still haven't received it. I spoke to a customer service rep, and was told they couldn't find a shipping number, and they didn't think my item shipped out. So, why did they send me a fake shipping number? I can't get an answer. Maybe so they could collect the payment from PayPal without shipping it? I asked for a refund and was told it will take a month to be refunded. A MONTH? I'm only out 7.99, but it's the point. I wrote back and asked for a confirmation number on my refund, and I was told they didn't have a confirmation available because it's a month out. I don't think I'll ever see my 7.99 again, and I'm glad I didn't order anything expensive. They are scam artist!