Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Charter One Bank / customer service

United States, Ohio
100% 5
Contact information:
I had my wallet lifted while visiting Chicago. I notified credit cards and bank within 1/2 hour of the theft. When I called Charter One, I explained my situation, canceled my debit card and put a stop payment on the checks in my wallet. I thought this was the end to a bad incident. At no time did the customer service representitive inform me of any steps I should take to protect my identity and bank account. 6 months later, a check for a small amount posted to my account to a merchant I frequented (the store customer card was in the stolen wallet) I did not notice that the check number was from the stolen checks. 2 months later, two checks posted to my account totaling $3600.00 written on the stolen checks. I immediately notified my branch. The first thing the teller told me was I should have closed the checking account after the theft and that stop payments on checks was only good for 6 months. This was valuable information that SHOULD have been told to me by the representitive who spoke to me after the theft. If I had been advised to close the account because of the risk of future fraud, I would have done so immediately. Charter One accepts no liability because I missed the first check that was cashed and didn't notify within 30 days. They condsider all 3 checks one fraud incident. I have disputed this claim to no avail. I believe Charter One bears responsibility for not properly advising me to close the checking account after the theft. Their customer service represetitives should immediately forward any calls regarding check/identity theft to a fraud specialist who can properly advise the customer. Anyone who has had checks lost or stolen please close your account to prevent future fraud.

Post your Comment

CharterBank Logo CharterBank
Customer Service
1605 E University Dr.
United States - 36830-5237
View Full Information

Reply to