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Central Hudson Gas & Electric


Horrible Customer Service

Complaint Rating:  67 % with 3 votes
67% 3
Contact information:
New York
United States
CH knows that they have no competition in this area and they treat their customers like inconveniences. They had me on hold over a half hour last night just to get a message that they were closing and I could try again later. Today, they had me on hold for over an hour to tell me they'd send a representative sometime today. "Sometime" and I should be happy they were squeezing me. How silly of me not to realize that I should pay their inflated rates and be happy with whatever they supply. If you ever have the chance to do business with CH run away quickly
Complaint comments Comments (2) Complaint country United States Complaint category Utility Services
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N  26th of Mar, 2011 by    0 Votes
I couldn't agree more, there ought to be a law against the inhumane treatment they give to their customers. 15 degrees out and were stuck here with no power, heat, phone, etc. for the weekend, when the bill was paid yesterday, nothing we can do, no phone to call just have to wait till they decide to let us know they recieved our payment. Cell phones don't even work in this area.
A  17th of Jul, 2016 by    0 Votes
I totally agree! I made a $350 phone payment on 5/31/2016 and when I got my bill it was taken out 2x which is very alarming! I called their customer service and Cassondra told me it will take 7-10 business days to receive my check! I'm totally annoyed! It takes 24-48 hours to take money out of my account so why must I wait that long to receive my money! They jack up prices all year long! During the summer my gas part of bill is low since I don't really turn on AC but electricity is usually high? They gonna money out of ppl no matter what!

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Customer Care Service
Central Hudson Gas & Electric
New York
United States - 12524
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