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Castle Finance Direct Customer Service Phone, Email, Contacts

Castle Finance Direct
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www.castlefinancedirect.co.uk
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1.0 32 Reviews

Castle Finance Direct Complaints Summary

0 Resolved
32 Unresolved
Our verdict: Engaging with Castle Finance Direct at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Castle Finance Direct reviews & complaints 32

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5:55 am EDT
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Castle Finance Direct taking money

This company have taken money from my account but I did not give them permission. They have not found me a loan so they have taken money for a service I've not received or gained from. This has now left me in total financial difficulties as it took my last £79 from my bank that was there for food for my children and myself. Been emailing them but no reply and they don't have a phone number to contact them.

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6:55 am EDT
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Castle Finance Direct taking £79 from my bank

I did an application on your website and haven't gone any further than that with any loan.
You have taken my last £79 out of my bank when the reason I applied for a loan was because I had no money!
How can you take money from me for literally doing nothing?
You have no contact number, an automated service on email.
Your a scam and I think your disgusting!
I want all my information you hold on me deleted and I forbid you to pass any of my details to any third parties!
Anthony grant clayton and rita clayton your both dirty scammers!

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wayne Sturmey
, US
Oct 01, 2019 12:37 pm EDT

Why take 79 pound out of my bank account if i didnt get the loan not very happy about it

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2:42 pm EDT
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Castle Finance Direct castle finance broker

I used this company to get help with a loan but I didn't go ahead with it and the one they set me up with wasn't any good anyway. I cancelled it with the loan company which is amigo and have tried to contact these on a number of occasions with no luck, to get a refund for the £79 pound fee since it hasn't been over 14 days yet. There just ignoring all messages and there is no phone number to call up.

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Terry Mckay
, US
Oct 10, 2018 6:02 pm EDT

Castle Finance Direct are independent licensed credit brokers and not lenders

Typical Representative Loan Example. £1500 repayable over 36 months. Payments would be £65.33 a month.
Total repayable would be £2430.88 including interest plus £79 admin fee.

Representative APR 32% *
APRs can vary between 20% to 70%

This is a fxxxxxg joke and they have took £79 out my account but without my concent and i have not got a loan joke im strugling as it is

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7:18 am EDT
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Castle Finance Direct loan

My name is Sean Keenan address is M20 2EN and I filled out an application form with yourselves just to see did I qualify not to actually get a loan now use are requesting money from my account can use please clear me of the system as I don't want a loan and refund the money taken from the account please I do not want a loan from yourselves and want my name cleared from your system thank you

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11:33 pm EDT

Castle Finance Direct 79 pound fee

Again as with previous complaint you at no point were given permission to take any money from my account but did so and no agreement signed .i want it returned immediately or action will be taken against you and your so called finance company .you advertise that no fees will be taken without prior consent but that do t seem to be the case i advise all users of this co.pany to check bank statements .

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11:49 am EDT

Castle Finance Direct robbing me of £79

I'm so annoyed that they could Rob me of my money, someone has taken my details and used them to apply for a loan which I had no intentions of doing, I wasn't contacted or didn't recieve a letter confirming this or they didn't do anything just take the money without my consent, I have bills to pay and mouths to feed this company needs to clearly be shut down and I would like to recieve my money back as this is theft and clearly fake identification I hope the company gets what's coming to them I have to work hard for my money and if this isn't dealt with as soon as possible I'll be getting the authorities involved

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7:49 am EST

Castle Finance Direct money taken from my account

I've had 79 pound taken from my account which I did not approve for this money to be taken out and I want it refunded into my account within 48hours as it has left my with nothing and I have got bills to be paid, what sort of company takes money from your account without getting In touch with you and letting you know that a payment is going to be taken...

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11:49 am EST

Castle Finance Direct administration fee

I have tried and tried to contact yourselves today regarding a payment taken from my account, I did not authorise this and it has left me with nothing! I need to speak with someone as my bank advised. How can a company not have a telephone number it's ridiculous! I need this cancelled ASAP so my money can be returned to myself. I'm extremely angry that I can't get in touch with someone to resolve this issue. Do not use castle finance direct!

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5:35 am EDT

Castle Finance Direct loans

some one has used my bank details to obtain a loan i was made aware of this issue though my bank statement that irecieved off my bank lloyds bank through the post on monday 11th september 2017 that castle finance had took a direct debit out of my bank account of £79.00 on the 29th of august 2017 i have never applyed for a loan of any such thing and there for would like for this to be investigated by yourselves and for the £79.00 to be refunded back in to my bank account as i have never received any emails from this company or letters in the post to say that i have applyed for this loan i have spoke too my bank and they told me i must get in contact with yourselves first before my bank can take this matter any further

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5:40 am EDT
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Castle Finance Direct admin fee

Dear sir/madam

I have read on your website that you will not take the admin fee of £79 without permission.

I have never gave permission for your company to take this therefore you should NEVER of taken it if this money does not return into my account within the next 48 hours I will be taking matters further its is not exceptable to take money out of someone's account I have not signed an agreement I was just looking at different options
Mr Ben cryer

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3:21 pm EDT

Castle Finance Direct they took money for the form and refused to refund

I filled the form on the website of Castle Finance Direct. I thought to apply for the loan on this website, but after I filled the form and indicated my personal info, these jerks took money from me. I sent them tons of emails and told to refund, but the rep replied only several days ago and told that they didn’t return money. Total scam, so stay away from them.The worst company ever, so avoid these ### and post comments about your experience with them.

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Dan Cobourne
, US
Mar 20, 2019 9:25 pm EDT

I have no money in my account for another week, will they wait until then to take the 79 im so scared :(

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Diane Dickinson
, US
Nov 07, 2018 3:29 am EST
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This company has also taken my £79.00 out of my account without my consent. I rang a number I had for them and it is just a voice stating email them asking for a refund and it will be with you within 7 working days. Nothing has appeared. I contacted my bank last week and they said they needed a authorisation number from them to stop the payment but you cannot get any response from the company at all. If all these people are being robbed by this company why isn't someone doing something about the company like closing them down.
I have waited the 7 Days to get my refund so I will go back to my bank again and see if they can help otherwise it will be the financial ombudsman but I dont hold out much hope.

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Jill3408
, GB
Feb 06, 2019 5:05 am EST
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Did you ever receive your refund as I’m waiting for one too it’s been 10 days. And I’ve still not heard anything :(

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Shaunnie
, GB
Jul 10, 2018 8:34 am EDT
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Has anyone had there money back from this company and does anyone have a contact number for them?

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daveywavey567
, US
Sep 19, 2017 11:52 am EDT

they are one big scam, as above they say you will be accepted for loan and only when you accept(without reading terms and conditions)do they say you will be charged the £79 fee!once i realised what they were about i got in touch with my bank raising my concerns and telling them they had took payment without authorisation, money was taken out fri, got the money back from my bank tues!just dont believe that they will set you up with a loan with bad credit because all the lenders i applied to refused my loan anyway as they carried out a credit search!

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Charles Townsend
, US
Aug 11, 2017 5:46 am EDT

I am SO glad, I read this: I wanted to take out a LOAN, and the whole £79 up front thing seemed a bit strange, and I literally NEARLY did it, and I am SO glad I didn't, its a complete CON. They take your £79, sell your info to other lenders, and you get a hundred or so emails and texts a day, they are (excuse my language) DODGY AS [censor]! AVOID!

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mrbiggs
, US
May 31, 2016 9:30 am EDT
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STAY AWAY FROM THIS COMPANY THEY ARE SCAMMERS

I was contacted on May 31st, via telephone by a mail presenting as Richard from Castle Finance Direct, Richard advised I had been approved for a loan I applied for. He stated that the money would be transferred to my account within the hour, and I would need to pay the first month installment of 118.00. Richard provided me with the banking details and then advised that I transfer the money. I transferred the 118.00, and then I received phone call advising that I needed to transfer another 199.00, at that point I stated, no I want my original transferred amount back because this seems like a scam. At that time, the rep denied ever receiving the 118 transfer. I emailed the rep three times attaching a screen shot, the rep still denied I sent the funds, and called me a liar. I advised the company that they would be reported at which time, Richard yelled if I report them, I will never get my money back. He then said that he never received any money and I better not call his company again or he will have me put in jail. I immediately, went to Epsom Police station and spoke with Officer Wills. Officer Wills heard the calls between myself and Richard because I had the calls on speaker. Richard yelled for me to get my money back from the police and leave him alone. I then showed Officer Wills my email, which attached the screen shot of the transaction, Officer Will verified what she saw, and I transmitted the email again. Richard placed me on hold and never returned to the phone. Officer Wills suggested I hang up and call back, when I called back Richard refused to give me the address to the company and disconnected the call.

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Daria11111
, US
May 15, 2016 4:37 am EDT

I applied today and if they take any money from my account I'll go to the police ###'s totally

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Amanda Campbell
, US
Mar 30, 2016 2:03 pm EDT

I am disgusted with this company today they took my very last 79pounds out my account without my knowledge..these stockbrokers are praying on the poor only last week another company took 16.99..i phoned my bank m turns out more of these companys were going to help themselves to my money. I have had to cancel my account to stop these dirty ### from helping themselves to my money..i work hard and a single mum.i fell on hard times and applyef for aloan and this is the out come..i won't ever fall for this again.79pound is a hard lesson tho vile ###

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macauley Chester
, US
Oct 29, 2015 11:25 am EDT

Took £100 off me for £500 lone said that check for £600 scam :-? :-(

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Claire Hutchinson
, GB
Jul 26, 2017 12:13 am EDT

They took 100 pounds off me for a loan but didn't get the loan they said my 100 pound would be put back into my account in 24 hours that was Friday and now we're on Wednesday and I still don't have my 100 pound back please could you give it back as it was all I had and now I'm broke with no food or electric

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Sue Ach
Portsmouth, GB
May 06, 2015 2:28 pm EDT

I phoned them and it cost me £66 in total which they said they would reimburse if I sent my phone bill, which I did. Never received money back

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2:35 pm EST

Castle Finance Direct fraud

I used services of the company Castle Finance Direct, but they are fraud and stay away from them. They promised to arrange lenders for me. They took fee, which was about $ 80. I think they did nothing. After several weeks, I asked for refund and they promised to provide it. I waited couple of weeks, but nothing. I wonder if there are other people, who had the same experience. Can you write comments about your situation, please?

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James Care
, GB
Feb 05, 2020 4:17 pm EST
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These people took £79 out of my bank without offering me any sort of loan. I have sent numerous e mails with no response. They are just ignoring me.

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Joao couto
, GB
Dec 25, 2019 6:57 am EST
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That company take 79.00 pounds to my account . How they due that?
I don't have any contract with that company. Please refund me.

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Karolina Jablonska
, US
Dec 25, 2019 12:14 pm EST

took 79 pounds from mu account. when I want to cancel and refund they dont respond for emails. no phone number to contact with this company. Totally SAMMERS

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Jordknig1992
, GB
Sep 15, 2019 4:05 pm EDT
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I have had £79 taking out my bank and would like it back I've not taking out a loan

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nazreen akhtar
, US
Aug 31, 2019 9:20 am EDT

I want a refund for my £79 that has been taken out of the account plz

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Devon99
, GB
Aug 25, 2019 12:13 pm EDT

My name is devon Hayes an I have had £79 taken out of my bank account and don't know why, it says on my bank account statements that castle finance dir [protected] has taken £79 out of my bank account can you email my devinhayes99@icloud.com an refund my money 402902 [protected] thank you

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Mrs Elaine Berry
, GB
Aug 24, 2019 7:21 pm EDT

I have had no luck in receiving a loan so would like a refund of administration fee as I don't think the company has helped me in finding a loan. I have been given names of companies which have got in touch but no joy in finding a loan.

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Ileanan
, US
Aug 25, 2019 3:38 am EDT

These people are scammer it's a clone website of the real castle finance company in dorset. They take the 79 pound admin fee and provide no service.

Scammer please stay away.

Why is this website not been [censored] down?

They have been allowed to run this scam for three years or longer...

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Lisa 95
, US
Aug 13, 2019 3:30 pm EDT

My card has been used for this site and shouldn't of please do not try take 79 pound of my card I have contacted my bank

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Flowers27
, US
Aug 10, 2019 1:45 pm EDT
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You are trying to take 79.00 out of my account I have cancelled this days ago my bank are treating it as fraud again please cancel this as I am not using your service Tara stone
I cancelled this the same day so why are you taking money from me which I haven't got
Please email me on tarastone@live.co.uk

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