The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Castaway Pools and Spas / Pool installation still not complete!

1 United States Review updated:

I have the same situation as every one else. My pool supposed to be completed in May 07. To this day it still is not finished. Still need concrete, light kit, railing and ladder, plumbing, solar cover & safety cover. I call almost daily to John Jr, Denny, Midge and they never answer their phones or call me back. The only people who answer are the receptionist and they don't have any answers. They have almost all my money and it sounds like I'll never have the work finished. I was told there is a new guy in charge-Dave? I hope he doesn't stick it to me like the others. He at least speaks to me and tries to help. We'll see. I do think a class action law suit is the way to go. Are any of you lawyers? I have filed complaints with the BBB, Consumer protection agency and Attorney General office. I have not heard back from any of them. I have asked Castaway via VM, phone, fax and email for enough money to have another company finish the work.

Beware people!

Sort by: UpDate | Rating

Comments

  • Pi
      10th of Sep, 2007
    0 Votes

    I COMPLETELY AGREE THAT A CLASS ACTION LAWSUIT IS THE WAY TO GO!!!! It seems that there is WAY MORE than enough of us to bond together & get what we paid for & are ENTITLED to from Castaway Pools.

    I just saw Nydia Han's consumer report on Channel 6 ABC Philly news from 9.6.2007 about Cataway Pools. (you can view this report on thier website: http://abclocal.go.com/wpvi/story?section=consumer&id=5643141).

    FINALLY! Castaway Pools has been exposed to the public for the scam artists that they are. It was chilling to see John's Mug-shots from his 'multiple' convictions on TV. It made it all too sureal that I have just truly been scammed out of a lot of money. Like everyone else, we still have a pile of dirt to be removed, the blower for the spa is still not installed, we have missmatched white plastic railings because they were supposed to order the stainless steel ones that I contracted for & to make matters worse our stamped concrete is now cracking everywhere!!!!!! And this is only part of the laundry list of things we are waiting for resolution on.

    I am open to any & all suggestions. It's just NOT RIGHT for Castaway Pools to get away with scamming so many people like this.

  • Jo
      26th of Oct, 2007
    0 Votes

    We are going through the same thing. The contract was signed in April, permits received in May and the work, which is still incomplete, was started in August. Denny is no longer in NJ. I spoke to John, who was willing to assist, and it it now almost two weeks and we cannot get him on the phone.

Post your comment