Cascade Subscription Service
Reviews and Complaints

If not a scam, then Shady! They said the same thing to me - renewing "the three engineering subscriptions we get through them." Except, we don't get ANY through them - we don't have paid subscriptions as so many come in or are free with professional organization renewals. He tried to convince me that we get Architectural Digest - um, no. We aren't architects and never got that magazine.

They are "ever so pleasant" to try to sell you something. I feel badly for that lady who bought the line that her husband must have ordered the magazines.

I wanted two copies of my design magazine and I was only billed for and received one. After complaining i realized that I could have just called them so they could take care of it because they rectified it quickly thereafter. And they sent me complimentary second issues.

I am getting three copies of Bon Appetit at my shop and I really only need one. It has been so frustrating seeing them just sitting there but I procrastinated calling because I figured it would a super hassle to deal with. Finally today I bit the bullet and called Cascade. I spoke with a woman named Terri and after I explained what was going on she told me why it occurred and that all I needed to do was give her the account numbers on the labels and she could fix it. She even gave me credit for the months that were duplicated AND a $10 Starbucks gift card! The whole conversation took about 15 minutes and was very pleasant. I am so happy that this didn't turn in to the hassle I thought it would be.

ALSO, I noticed that this site puts the oldest reviews at the top and it should be newest reviews at the top because that information is most relevant. Just my opinion but when evaluating a company that I may want to do business with I don't care what happened 10 years ago.

I have nothing but good things to say about Cascade. I do not feel like I was pressured or scammed in to buying anything the first time that they called me. It is nice that I pay one entity for all of my subscriptions. I also like that they call me when it is time to renew so I don't have to keep track of them all. Definitely saves me time!

I completely disagree with the posts on here. Cascade does not strong arm people in to ordering or paying. First off, we ask for permission to record the conversation. Secondly, we state the title, term and price of the subscription(s) TWICE during the call. It seems like most people on here are just mad that they have to pay for something that they CLEARLY agreed to. Not to mention that the publications that Cascade sells help owners make and save money. They are specifically geared towards the customers industry. There's a lot to be said for people taking responsibility and being accountable to the commitments that they make, whether it be on the phone, online, or through the mail!

the sales people are manipulative and sneaky. they totally tricked my receptionist in agreeing to a new subscription of a magazine that we already get. we refused to pay the bill so they played the entire recording to me where she agreed and it was so blatantly tricky how he worded everything and totally confused her.

They recently called the accountant in our company saying 'we hadnt paid their invoice' - we had NEVER signed up for a subscription nor been invoiced - they pressured our accountant into feeling like she was late on a payment - thank goodness she asked us if we even received the magazine/subscribed. This is a SCAM way to approach sales - WARNING!

I paid for a subscription to Architectural digest in August never received the magazine. First phone number I called said number was disconnected. googled main number- no real person picks up- definatley a scam

This company call me over and over regarding a subsciption to Architectural digest that I never made. Someone called me about getting it for free, so I said send it if you want to, but I never agreed to pay. I checked the rates and they want 3 times as much as getting the magazine direct from architectural Digest. They say they have a recording of me ordering the magazine but I'm sure they just edit it or whatever. They are nasty high pressure sales pieces of _______. Don't ever deal with them, they never stop calling, total scammers

For those of you that are saying how great this company is, you must work for them. They contacted our office to try to force sell our receptionist, she told them we are not interested, they told her that our owner already had a subscription & this was a renewal, She told them she had to get authorization to renew, but it would only be for 1 year. They then billed us for three years & then tried to threaten collections, they told me they had it recorded, so I told them to play the recording. They did & I pointed out that the recording was clearly altered & that she said one year & you billed us for 3, since she agreed to 1 year if they reissued the bill correctly I would pay that, but then you are to remove us from your list. it has taken them 3 months to reissue an updated invoice & they have changed the pricing. This is, in my opinion a scam & if they ever call you simply say; "no, remove me from your call list" & hang up. Do not answer any of their questions or let them engage you in any conversation.

They are a total SCAM, they claim you call them to renew for FOUR years and then can not cancell? When I call they disconnect the call... I asked to hear the recorded call that they claim to have but they suddenly get disconnected. SCAM SCAM they are horrible.