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Carrington Mortgage Services Customer Service Phone, Email, Contacts

Carrington Mortgage Services
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1.1 43 Reviews

Carrington Mortgage Services Complaints Summary

1 Resolved
42 Unresolved
Our verdict: If considering services from Carrington Mortgage Services with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Carrington Mortgage Services reviews & complaints 43

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8:34 pm EDT

Carrington Mortgage Services Unexplained fee

On our mortgage statement under the "Transactions Since Your Last Statement" section I noticed a fee of $35.00 had been charged. The fee explanation read as follows: "Non Recv Exp - Recoverd Paid". I called the 800-561-4567 customer service number to inquire about the fee. The customer service agent said there was no way for him to look into what the fee was and that I would need to submit a fax inquiry to their Research Department to request an explanation. When I pressed him further to try and obtain a better understanding he said sometimes fees to have an inspector come out to ensure the home is still occupied are charged. In the almost 19 years that we've owned our home (this is under a VA Loan too) we have NEVER been charged any kind of inspection fee or any fees at all. This appears to have been taken out of our Escrow Account as well, which to our knowledge is to only be used for our property taxes on a bi-annual basis. We've submitted a complaint to the MN Attorney General's Office to request that they look into this as well.

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11:43 am EDT

Carrington Mortgage Services Mortgage

For years I was with Chase. I was doing a modification with Chase and on the at it was to be finalized, my mortgage was transferred to Carrington. After trying to reach Carrington for several months to st a statement and to inquire about modification with Chase who would no not talk to me because "Carrington has to handle it"., they wouldn't honor Chase modification which payment would be $742 and told me now I would have to modify again and the payment would be $1100.00 ! How is this going to help me ! I have boxes of notes of every conversation . I am about to lose my house. Any class action suites out there?

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AMB5
, US
Jun 15, 2019 10:15 am EDT

I am looking for a class action as well.
On the attorney general's web site, in Massachusetts there are OVER 500 complaints filed against them.
Carrington is band from servicing loans in Ohio.
If there is a class action suit I would sign up. I have been battling them for over 2 years.

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12:15 pm EDT
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Carrington Mortgage Services Claiming escrow "cushion" needed for 2019 property taxes projection

Carrington Bought our loan in Novemeber, 2017 and since that time, our monthly mortgage payment has gone up 3 times, 1st, claiming our State Farm INsurance Home Owners Policy has lapsed requiring Carrington to pay an additional $241 to them on our behalf. We contacted State Farm who informed us that our policy did not in fact lapse and that the annual amount remained the same and was paid in full. I have a copy of all paper work needed concerning this complaint. 2nd, supervisor, TJ, claimed is was because the escro analysis was completed and it was short by $241 and when I offered to pay the $241 that was short, he said it would not change the monthly payment as it would just be added to the escro account. 3rd, the monthly mortgage payment went up another $5 per month and spoke with Lou who said that is was due to the Projection of 2019 Property Taxes and that an Escro "Cushion" was needed in order to meet this projection. Please can somebody advise me on this, is this legal? And if it is legal, what can we do to stop it from happening? Do we have any legal rights as a consumer? Thanks Kelly

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ik2018
, US
Jan 17, 2019 11:16 am EST
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Bofa sold my note to Carrington without me even knowing it, then when my check did not clear in Dec 2018, I called Bofa and they stated my account had been sold, when I called Carrington they stated my new amount would go up $78 a month($936 a year) for no reason, from what I understand thousands of people are going thru this and there must be some kind of legal action that can be taken since they have no reason for it to go up and where does the extra money go if its not needed from the escrow?

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FernHenn
, US
Nov 15, 2018 10:24 am EST
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Carrington bought my this year, 09/2018 and doing the exact same thing to me, however, stating I need a cushion of $885.32. Is this legal? Also, they sold my address and phone number to other brokers who have since harassed me with calls and letters requesting to purchase my home. Is any of this legal?

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meat836
Fairhope, US
Dec 26, 2018 6:01 pm EST
Replying to comment of FernHenn

I am dealing with the same thing, except they are trying to hit me for an additional $3, 700 a year. Said my property taxes went up to over $2, 000 then argued with me and told me to prove it was lower. I had my county tax record pulled up...$741 for the year. My insurance went up by $900 a year and they act like I'm an idiot when I tell them the difference in payment should be less than $100 a month. So, they are trying to gig me for an extra $312 a month, when I had a surplus in escrow this time last year.

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1:01 pm EDT
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Carrington Mortgage Services Buy out from citibank

I got nervous when my mortgage payment wasn't taken out on time. I called Carrington and they said, "it in the process, no worries." by the second month things didn't feel right so I insisted on making a payment over the phone which they accepted. By the third month I'm starting to freak out and finally get a letter stating that I'm 2 months behind. I called them and they 'apologized for the miscommunication' then I found out that they had done the same thing to my 77 year old mother and recent widow. We both found the money to catch up but I considered the repercussions of a family who is suddenly 3 months behind and has no way of catching up. Then the insurance issue. Twice my agent sent them information about my current and up to date insurance policy. They went ahead and forced their policy on our family.
This is a predatory lender. I would avoid them at all cost.

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6:57 pm EST

Carrington Mortgage Services Credit rating sabotage

I had a home loan with Pacific Mortgage, who sold it to B of A who sold it to Carrington. in the eight years I have had this loan I have never been late with a payment. In January I made the payment on the 14th as usual through Carrington's website. On about the 2nd or 3rd of February I received notice from Carrington that my loan was in Foreclosure! I called them and they said I had not made January's payment. I checked my bank statements and realized the money was never transferred. I made the payment immediately and made the February payment as well. I found out from my bank today that my credit score had dropped from 700 to 600 because Carrington says I am still in arrears. when I called Carrington to find out what happened I was told there was nothing they could do and that I would have to write them a letter stating what happened. they are a debt collection company and they treat everyone like deadbeats! RUN

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john hay
, US
Oct 10, 2018 11:32 am EDT

this happened to me to my name is john hay carrington mortgage services they ruined my credit my credit score was 700 and they destroyed ny credit when my loan was sold my mortgagethey put my payment in the rears and now i cant buy anything they are destroying people i want to get some more people together and get a class action suit together with a lawyer please call me [protected] lets make them stop doing this to other people there are 100 and 100s of people that are suffering

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3:41 pm EST

Carrington Mortgage Services Mortgage company

I'm highly upset with this rinky dink company. They have condescending supervisors that make excuses and lie to get late charges, even though one makes their mortgage payment ontime. They have switched to a Western Union payment system and shifted the blame on why my payment didn't post, even though I had a confirmation # that my payment was accepted. Carlos the alleged "higher up" lied and said that my bank returned the payment, yet, when I called Bank of America, they said that there wasn't a record of any returns. The [censor] Carlos hung up on me right before he argued why I was wrong and then, talked down to me because I conveyed to him that he was talking like a robot and it sounded like he was reading out of a script. He then, stated that he would "translate" what I didn't understand. I became highly upset because I told him not to talk down to me as if I was an [censor]. He hung up on me without giving me the information of their corporate office and before helping me resolve my issue. My mortgage is now way overdue and Carrington Mortgage doesn't care to collect the money. I will figure out how to write a letter to this terrible company and will complain to the Better Business Bureau on their ill treatment!

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Kkink
, US
Apr 25, 2018 4:00 pm EDT

I too am extremely upset with this company. BOA sold our mortgage to this joke of a company and we have had nothing but trouble since.
My husband and I both lost good paying jobs in the recession and were unemployed for 4 months. Yes, we did get behind on our house payments and we had to file chapter 13. As soon as our chapter 13 was cleared, they were on us like wild fire. We were in the process of catching up payments, because now we didn't have to pay our BR payment, so it would only take a few months to catch up. (so we thought) We called Carrington to see if they could modify our payments or put the past due payments on the end of our contract, but NO! instead they began foreclosure. We were sent a letter stating that we had to have $8600.00 to them by the 29th of the month. We got the money together and sent it in 4 days earlier than it was due. However, the very next day, my Homeowners insurance called to tell me that Carrington had sent them a letter stating that our house was vacant! What?

My husband called Carrington and they said they had received the payment, but now our current payment was past due 10 days. Really? I just gave you almost $9000.00. We explained that they would have the current payment by next week. They were rude and not helpful at all. We understand that we will have to pay late charges but we can only give them so much money at once. GIVE US A BREAK!

My belief is that since they have already made money on your home, if they can foreclose and sell it, they will then make more money. Or, if my insurance company hadn't called about the "home vacant" letter, they would have been able to foreclose due to not having insurance.

This place is such a gimmick! NEVER GO WITH CARRINGTON! Nothing you can do will ever satisfy them and YOU are the least of their concerns.

As soon as I can refinance my home with someone else I am out of this company! THIS PLACE IS A NIGHTMARE!
Please tell anyone you know that has or is considering Carrington for their mortgage to NOT do it. If your bank sells your mortgage to them, which it looks like many have, re-do your mortgage ASAP with someone else. This place is not for the customer they are money mongers and don't care about you, they are in the business of taking away your home at any cost.

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12:10 am EDT

Carrington Mortgage Services Mortgage and other carrington affiliates

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Debbie Crumpton

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Today, 11:47 PM
You

Tried to sell the 1st home I was hanging onto for retirement to save my current home from being foreclosed on by Carrington Mortgage. It was also sold by BA to Carrington after I was late on several payments. BA apparently sold them loans in which the home owners had paid off all or most of equity but had fallen late on payments. Carrington then tries to foreclose and sell the properties themselves. Much like flipping distressed homes but instead of paying the owner substantially less than value, they pay you nothing!

Ironically Carrington Title Closed on the home I was selling to try and stop them from foreclosing on the home I have now lived in and paid on for 17 yrs.in the letter below that was e-mail to CarringtonTitle, LLC, I explain what happened:
Warning you are hereby notified that this individual who may or may not be affiliated with your organization has carried out deceptive acts including falsification of documents during a recent closing that occurred on 09/25/2017 in which I was the seller of a residential property in Houston, TX.  I have yet to be paid and have already incurred fiduciary and emotional damages related to this person's deceptive practices.  In my possession, as well as others, is an obviously falsified document.  I have notified the FBI, the Harris Co. District Clerks office as well as the AG’s office and CFPB of the facts as I currently believe them to be.   I have also consulted with an attorney and reported suspicious findings in the closing documents to the Fulshear police department.  The below-alleged perpetrator is using your name and logo. To protect myself as well as others who may have been victimized,  I expect expedient action and a response either verifying or denying any and all relationships this person may have with Carrington Title or its affiliate organizations. I have copied and pasted her information as it appears on e-mail correspondence.  Please respond via e-mail at  d. [protected]@hotmail.com

Name Removed| Escrow Officer
Carrington Title Services, LLC
1001 West Loop South, Suite 200| Houston, TX 77027
Office:     [protected]
Fax:          (713) 583-1039Lynne. [protected]@Carringtontss.com

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11:57 am EST

Carrington Mortgage Services Mortgage sold to carrington

Same story as others, Chase sold our servicing on our Mortgage Loan to Carrington. I am just as upset with Chase for doing this to their loyal customers knowing full well the reputation of Carrington. I am retired from Chase and have been with the Mortgage Industry for 30+ years. I have never seen incompetence like this. Right after my serviceing was transferred, I received a letter asking for my Hazard Insurance. When I called and asked about this, they said, "no we have your Hazard Insurance, we need the Master Policy for your Association". I asked them why they referred to the Master Policy as Hazard Insurance? They had no reason, they replied "sorry about that". This went on three times even after I connected them directly with our Homeowners Management Company.
It gets worst, I did not get payment coupons to present with my payment. What I did get was 8 pages of Loss Mitigations Options. Are these people crazy? I have NEVER even had a late payment and they are sending me foreclosure papers!
The last straw came when I received my year end statement for my Escrow Account. O my gosh, my payment had been reduced. Upon further examination of their figures I found they eliminated my Hazard Insurance with State farm and they were sending me a refund. All they do is blame computer error and say "sorry about that". We all know the computer is going to give you what you put in. I asked why Carrington does not idenify personnel by entering employee key number. No one is held culpable.

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Mary Dell Darnell
, US
Feb 23, 2020 11:45 pm EST

I feel like I am being punished by Chase after doing minimal research into Carrington. Their ratings are in the toilet with nothing by horror stories and complaints. This is really an awful thing to do and the fact that the banks can do this with impunity is wrong on so many levels.

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theGlory
, US
Apr 13, 2017 11:55 am EDT
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What are doing in this matter? I ask because I too am having difficulty with them. I am wanting to fight back but I don't know how. There are so many people like this it is ridiculous.

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4:33 pm EST
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Carrington Mortgage Services Modification loan

Hello staff, I'm just now finding out about a modification loan I have with Carrington mortgage company I have with until 2035. I was not told about the funds part until 2035. It's the worst you can get. Right now the loan stands at $1102.11 and that's until the escrow shortage gets paid and when it does the payment will be $1000 and they will send me an escrow check of about three hundred dollars which I tell them to keep because Carrington will start the escrow payment all over again. But the thing here was to never start this loan. I talked to a female representative and she told me there was no reason to start it and this is a bad one because it started at 2009 to 2035. I am going to say that Carrington did not do there job with this loan and they need to be monitored because they are saying to get out of this $1000 dollar payment a month I can do a short sell to the house and I asked them how do you know I want to sell the house and how do you know the sale will be short. They told me they don't know that. They told me I can move. I told them how do you know I want to move so I said you played a trick on me and the won't answer that question. I can see Carrington needs to be monitored by an authority like maybe ComplaintsBoard.com, Attorney General and since they affect credit Lexington Law firm credit specialists to make sure everything stays on track like it's suppose to. Carrington should not be left alone to do a short sale on this house if that happens. These are methods to keep anymore problems from happening. Carrington made poor sloppy decisions on this loan and they did not put their best efforts into it.

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nann64
, US
Jul 01, 2018 4:14 am EDT

Carrington MS are snakes.
I have applied multiple times for the home loan modification, and I am blessed to be denied after reading multiple stories as above. Thank you for sharing!

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1RugerGrl
, US
Jan 08, 2017 8:01 pm EST
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Please contact me we can look everything over and help you. This is not acceptable what they did to you. [protected]

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10:17 am EDT

Carrington Mortgage Services Unethical business practices

This is not the first time that my wife and I have had a complaint with Carrington but luckily it will be the last. We are in the final stages of selling our house and receive a phone call from the title company that Carrington refuses to release the payoff amount. They sent FIVE request and were refused by Carrington each time. We called Carrington and told them that the title company needed this payoff. They said it would take up to 48 hours which delays our closing on the house. If you have your mortgage through Carrington, my suggestion is to find a new mortgage company, if you are going to use Carrington or thinking of using Carrington, then think twice before you do.

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theGlory
, US
Apr 13, 2017 11:59 am EDT
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What were you able to do? I am having trouble as well. I am looking for help in getting this matter rectified.

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1:45 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Carrington Mortgage Services - Held monthly mortgage payment in suspense account

11.01.2015 We are notified through another bank that our credit score has been lowered due to a 30 day late payment. We are never late on our bills so I paid to get a credit report to see what was going on. Carrington Mortgage notified the credit company that our mortgage payment was late when indeed it was not. I called Carrington Mortgage to see what ha...

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5:35 pm EST

Carrington Mortgage Services Unethical behavior

Original mortgage was with Chase. Perfect payment history but sold me anyway. After, there was absolutely no problem with Carrington until 2 days ago. Just so you know, this is a long story. Yet another phone call from them to offer, again, refinancing at a lower rate. No thanks, I'm good. Wait! We can save you $200 a month. Nope, can't afford closing costs. Well, he said, there's no free lunch. Right, no thanks. I hung up. He calls back and says no problem, no closing costs, we'll roll it into your mortgage. Ha! No thanks. He calls back, no closing costs and no costs rolled into your mortgage and a 3.25% rate. OK, what else can you give me? We'll have to check your credit (Red Flag). No thanks, I do not want a hard inquiry on my credit report. No problem, he said it's not a HARD inquiry, only checking to see if you missed any mortgage payments. Wait...Why don't you know that? It's with your company. Oh, no, he said we have to check with your previous holder. It won't affect your score at all. OK then, as long as it's Not a hard inquiry. Nope, it won't be, promise . A few minutes later I got an e-mail from Credit Karma. My score has changed. What? Bye-bye wonderful credit score. Poof! It's gone, just like that. Next day, I receive a package of refinance papers they want me to fill out. Really? You still sent me papers? Shredded that. Today's mail brought me a Statement Of Credit Denial, Termination Or Change: courtesy of guess who? The mortgage company. What the heck is this? It does state"Application withdrawn" but not who did the withdrawing. On the bottom, checked off, it indicates what Their decision was based on. Wait...Their decision? I believe I was the one that pulled the plug after ripping that refi officer a new one over the phone. I'm so sorry he says, I'm really, really sorry, but that should drop off your credit report in a month. Sure, not until 2018! Then it goes on with a whole list of reasons they say were provided by the credit reporting agencies. The only one that's true is "length of time accounts have been established". This statement sent by the mortgage company states: Too Many Consumer Finance Company Accounts. What? I don't have any with a balance, all are $0 owed and no late payments. Amount Owed On Revolving Accounts Is Too High. Really? Well someone's high all right. Not one of my accounts has a balance and all reflect my perfect payment history! Proportion Of Balances To Credit Limits Too High On Revolving Accounts. Again, no money owed for any revolving accounts, I've been a good girl. These are lies, plain and simple. Unbelievable. I had already filed disputes with the credit reporting agencies and now, the company is making this fiasco look like it's all my fault! I am not going down without a tooth and nail dog fight! Get this off my credit report and shame on you.

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5:40 am EDT
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Carrington Mortgage Services Mortgage modification

I had my mortgage with Bank of America that sold my mortgage to Carrington Mortgage. I am NOT an entire month behind but I knew that I would be in financial hardship because of a decrease in income. I applied for a modification with Carrington and they denied my modification. I thought that the purpose of a home modification was because you were in financial hardship? Carrington Mortgage didn't even try to assist me with an way save my home. When I asked them about all possibilities to save my home, their response was " there are no options except for you to go and get some boxes and prepare to move". THE WORSE MORTGAGE COMPANY EVER!

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5:36 pm EDT
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Carrington Mortgage Services Mortgage modification

I have a mortgage with Carrington because BOA "SOLD" my mortgage to them. I recently had a decrease of income and I applied for a modification through Carrington. They denied my modification. I am NOT behind yet, but I am unable to make a mortgage payment this month. I called Carrington to ask them about their "foreclosure" process and they told me that they could NOT give me a time frame. I live in PA. And it is my understanding that I have to be 90 days late on my mortgage before they can start the foreclosure process.. I was NOT asking for a large modification amount but just enough that I will be able to "SURVIVE" and KEEP MY HOME! Their reasoning for denial of my modification is " Excessive Forbearance". I have read ALOT of reviews about Carrington. Carrington has to be the WORSE mortgage company EVER! When you ask for help to save your home they refuse... I DON'T understand! The housing market in this area is terrible so they will have a VERY difficult time selling this house if they DO foreclose! My advice to EVERYONE out there.. AVOID CARRINGTON IF AT ALL POSSIBLE!

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10:37 am EDT

Carrington Mortgage Services Get away from this company if you can!

I would like to make a complaint against Carrington Bank. Bank of America sold my mortgage to this company in April of 2015 with no notice to me. Carrington Banks has increased my mortgage payment with no explanation. When I try to call to ask, they claim it is because they need a "two month" cushion for escrow payments. They have also consistently made sure that my payment is late, either by telling me that my bank account is not valid and then locking me out of my online account. These actions then force me to call Carrington and pay by phone which costs an extra 15.00 dollars + the 20.00 dollar late charge + the 30 day late payment on my credit report. Plus Carrington, then sends letters that they are starting foreclosing process on certain dates because my payment is late. I would like to refinance to get away from this company, but Carrington has made it impossible to do so because it looks like I am constantly late on my payments. PLEASE ADVISE HOW TO GET AWAY FROM THIS COMPANY!
I know I am not the only person to have these problems. If you look at the complaints on: http://www.consumeraffairs.com/finance/carrington-mortgage-services.html and other various online sources. There are many people facing the same issues. This mortgage business is not even BBB verified!

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arg1991
, US
Nov 25, 2015 3:27 pm EST

Please please please email me! the exact same thing is happening to us!
badfish2882@gmail.Com

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11:02 pm EDT
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Carrington Mortgage Services Mortgage

Bank of America sold my mortgage to Carrington mortgage on April 2. 2015. I have had the same problems. In July they said that I had a shortage on my escrow account and charged my account a late fee because they did not take partial payments and it was the same amount that I was being charged from bank iof America. So they held my payment because it did not gave the payments for the cushion and charges me a late fee. Then I paid almost 150.00more for my payment because my taxes were going up because I havevto supplier all the none working pieces of trash in this town and state that I live in. They took that payment and charged it to my July payment and charges me another late fee of 60.00. My payment that I am making tomorrow will be 400.00more than what I am used to paying. If we had a president that was worth a damn along with the rest of congress who takes money from corporate America so they can screw us out if our money and use the middle class as there iwn ATM machine .

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9:42 am EDT

Carrington Mortgage Services Illegal tactics, unprofessional, and scams

I'm another one of the BofA customers who's mortgage was sold off to CMS in April 2015. Problems from the start! I had done my research and immediately went to begin a refinance as soon as I found out all the bad things CMS was doing with customers. They officially assumed my mortgage on 4/2/15 and my refi process began on 4/1/15 with another company. As the process unfolded with CMS, I started getting threatening phone calls from them regarding my payment being late before I even received my account number and had things setup. In hopes that the refi would happen quickly, I just ignored the calls. Unfortunately the refi was deterred because we had to get a payoff statement from CMS and they didn't have things in place yet. The phone calls continued though. The second month we're almost at closing for the refi when we find out that CMS has reported to ALL THREE credit bureaus that I had a 30+ day late payment on 4/1/15. They didn't even own my mortgage on 4/1 but what was worse is that there's a law that when this process happens, they cannot report anything to the credit bureaus for 60 days to allow time for account transfer activity to complete! When I called Customer Service, they insisted that they would never do that, it's against the law. Well, I had the credit report to prove it and provided it to CMS with a formal request to fix it. Once again, my refinance was stalled until we got this fixed. I also found out that there had been a $20 fee assessed on my account in month 2 to send someone out to the home and verify that I still occupied the home. In talking to Customer Service again (regular occurrence since my mortgage transferred to them), they could not tell me who, when, where or anything about this "home visit", nor would she tell me where they found that cheap airplane ticket from CA to AL for "someone" to verify that I still lived there. So they've assessed a $20 charge with nothing to explain the charge, plus they've got numerous calls on record from me about getting the refi done and credit report corrected. Now we're in month #3 of trying to get a refi done and get away from this horrific company and we are in the final stretch. We needed an updated payoff request which the new company requested starting on 7/10. After several requests and no response, I began calling them on 7/23. They assured me they would send it via email within 2 hours. After 3 1/2 hours, I called again and there was no request on file. Again, I asked to be send a payoff statement and was assured it would be to me by morning. As of this morning it still wasn't there so I called AGAIN. Surprisingly, this young lady was able to get it sent to me via email AND fax while we were on the phone. While I was beginning to get excited, I realized that they've assessed a $51.35 charge on my account for late payment this month. Really? So they've been delaying sending me the payoff statement so they can drag their feet and charge me another months payment + late fees? Yet ANOTHER dispute filed with CMS, this makes #3 on file with them. If anyone every gets sold off to this company...RUN AS FAST AS YOU CAN! It's worth the effort to refinance and get away from them, I promise you!

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Larry Sucese
, US
Sep 04, 2015 9:26 am EDT

They Also took over my mortgage from BAC, Who in February just did a escrow analysis on my escrow account. which my escrow payment went up $3.00 a Month. Due to a shortage of $22.68 at which I paid in full. My Monthly payment went from $878.19 t0 881.77 to keep my account on track.
I receive another escrow Analysis from Carrington on May 26 2015, it shows the escrow transfer from BAC the sum of 801.88, on their analysis
with April and Mays Escrow total of 532.66. Now brings my total to$1334.54 in escrow. then they start the analysis Aug 15 2015 to July 16 2016. they start the escrow with the sum of 1600.87 just one more escrow payment. there should have been two months. which should have been $1, 867.20. So they are missing either June or July Escrow. those two Payments should be shown on the Analysis statement. then to find out they want to hold a extra $532..00 in my account for one Year. I also found out that they do Not pay any Interest on the escrow accounts. Well that's when I start checking on Complaints against Carrington Mortgage LLC. Actually they are a Depth collection agency. I also found out Legislation passed a bill regarding escrow accounts, That Mortgage holders Must pay a Minimum of 2% interest every 1/4 on escrow Account's, This bill was passed in 1974. We have call Carrington Mortgage LLC several times. the customer service reps are Lousy. they go off on there on not listening to the customers explain the problem. We did how ever get one rep Joe to see our problem and he agreed that we were Correct and sent the Information back to the Escrow Dept Joe did call us back to let us know they were working on the missing escrow money.

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Carrington Mortgage Services Nothing good!

Delayed closing due to using an unapproved agent to process our paperwork (or at least that's the reason we were provided at one point) and several errors during closing that our broker had to clarify or rectify, then within LESS THAN 30 days of closing of June 5, 2015 we received a notification that our payments had increased due to an increase needed of our escrow. When I called to question the reason for the increase & question how it could change less than 30days of closing & before our first payment was due, I was told by the escrow specialist that until we signed it they didn't have our agreement and that's when it gets reviewed and couldn't actually state why an escrow increase was needed. I was really wondering what the point of signing at closing if changed immediately? My broker & I found the 2 errors which Carrington was making: (1) property taxes were paid in full until May 2016 but Carrington had tax payment to be made in Oct 2015 instead when if to be paid would have been (2) Nov not Oct. All this information was clearly stated in our closing & paperwork so they had completely botched reviewing after closing or never actually didn't look at it after. Also each time I or my broker called to discuss, I would have to "verify for security reasons" my information 3 TIMES along with a minimum of 18minutes wait time to actually talk to anyone. I had asked for a supervisor to call me back and a detailed escrow statement which after 2 weeks have not been received. I have no confidence in the company's abilities and would NOT RECOMMEND TO ANYONE FRIENDS OR FOE!

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Carrington Mortgage Services Fraudulent nightmare of a company

Our mortgage was sold from BOA to Carrington with the first payment due April 1st 2015 and has been an absolute nightmare. For starters we had no communication from Carrington we hadn't even received an account number until May 4th. Then come to find that payment is only accepted via Western Union or over the phone for an additional fee. Now every month when a payment is due either the website is down or I get a message that they cannot accept payment so I spend hours on the phone going over the exact same information 3 months in a row now and they eventually accept payment the last day before late payment fee is added. We had the mortgage with BOA for almost 8 years and never had any issues or late payments, now its a battle to get Carrington to accept money from us, that's the craziest thing I've ever come across. I can only imagine they are pressing to get late fees or worse yet have a reason to try and take our house. It's at a point now that refinancing with a different lender is the only way to do away with this stress every month. Good luck to anyone that has to deal with this shady company.

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Carrington Mortgage Services Payments

Very upset with the service of this company named Carrington Mortgage Loans. I had my home loan through Bank of America until April 2015 until than my life was happy making my payments to Bank of America was easy as 1 2 3 & A B C I started submitting my payments as of May 1, 2015 to CML using bill pay through my bank on May 17, 2015 I received a letter from CML stating they had yet to receive my payment well, I called my bank right away they confirmed payment was sent and in fact was CASHED by CML on May 8th I called CML back they ask me to fax proof of payment blah blah blah all this issue was cleared on May 28, 2015 well, here we are again June 24, 2015 with the same issue. I dislike this bank very much all I want is for a different bank to take my loan I guess is time to refinance.

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Carrington Mortgage Services Customer Reviews Overview

Carrington Mortgage Services is a popular mortgage company providing a wide range of services across the United States. The company has been in business since 2007 and has built a solid reputation for providing top-notch services to its clients.

One of the most notable positive points about Carrington Mortgage Services is that they offer a wide range of loan programs, including FHA loans, conventional loans, VA loans, and more. This means that clients have more options to choose from and can find the right loan that fits their unique needs.

Additionally, the company provides exceptional customer service to its clients. Reviews and testimonials indicate that clients appreciate the fast response times and helpful guidance provided by customer service representatives. Many clients also highly recommend the company's loan officers for their professionalism, expertise, and honesty.

Carrington Mortgage Services also has a user-friendly website that makes it easy for clients to apply for a loan, track their application progress, and access important information about their loans. They also offer online tools, such as mortgage calculators that help clients estimate their loan payments.

Overall, Carrington Mortgage Services has received positive reviews from clients who appreciate the company's wide range of loan programs, exceptional customer service, and user-friendly website.
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Carrington Mortgage Services contacts

Phone numbers

+1 (800) 561-4567 +1 (866) 874-5860 More phone numbers

Website

myloan.carringtonms.com

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