Carl Burger Dodge / Customer service and quality of product
On Saturday Febuary 6th we decided to buy a new work truck. We went down to CARL BURGER DODGE in La Mesa. We found one we liked a 2010 Dodge Ram 3500 4X4. It only had 31 miles on it. We drove it home (Murrieta) and it over heated on the way. We pulled over in Fallbrook and called the dealer. We were told to get it towed to the nearest dealer. We had to use our own towning AAA. (That was not right) We had to contact CARL BURGER DODGE on Sunday. We requested a new truck. We feel it is only fair to receive a new truck since that is what we agreed to buy. We were told the service department needed to look at the truck first. Again and again we have to contact the dealer to find out what is going on. The truck ended up having small holes in the radiator. That is why it over heated. The dealer has agreed to fix the truck but not give us a new truck. We were told the truck would be fixed by Saturday Feb 12th. That is no longer the case. Now it will not be ready until Wednesday or Thursday. Again, we have to keep calling them to find out what is going on. CARL BURGER DODGE only knows what customer service is until they have your money. We were not even offered a rental car until Tuesday when we called them. Now that we said we would like a rental truck, they will not return our phone calls. I feel like we just keep getting the run around and I don't want anyone else to ever have to deal with this.